Jet2 refund thread

baggerstorbay

I've just cancelled a holiday for later in the year (not due to coronavirus, but my disappointment with Jet2 and that I could rebook a lot cheaper elsewhere). It's more than 70 days out and had paid in full at the time of booking, but they've deducted the deposit amount of £60 (expected) and an amendment fee of £50 (not expected). Their T&C's don't mention the amendment fee for straightforward package holidays, which this was. Are they correct in deducting £110 instead of the £60?

Life__Goes__On

AFAIK it's only £60 as you  cancelled not amended..

superbigal

rpb424 said:

It seems rather unfair to me that Jet2 get to keep a deposit for a holiday that may never ultimately happen as booked.

We've just requested cancellation of our holiday in mid August, and fully accept that as things stand we will not get refunded the £240 deposit, given that our holiday is still nominally 'going ahead'. We will however get the part balance already paid back (confirmed by them several weeks ago in a web chat before they shut those down).

However I can fully envisage the scenario where their proposed resumption of flights in mid June gets put back even further to the point where our holiday would have then got cancelled by them, and as such them keeping the deposit seems a bit rich.

No reply as yet to our cancellation request (submitted via two different contact channels into them in case one gets 'lost'), and I'm not sure whether there might be a case for a credit card or insurance refund claim for the deposit in the fullness of time if the flight cancellations extend and holiday could never have happened.

Your balance cannot be due for at least another 4-5 weeks.  Why not hang on a little longer before cancelling. You have little to lose and everything to gain.

Life__Goes__On

"

superbigal said:

Your balance cannot be due for at least another 4-5 weeks.  Why not hang on a little longer before cancelling. You have little to lose and everything to gain.

I agree.
OT Some user names  can have totally different meanings  depending on how they are read.

wendyjane

I have had a very good experience with Jet2holidays, I would definately book with them again. 8 of us were  due to go on holiday 15 May with Jet2holidays which they cancelled.  They emailed a couple of weeks ago, then then this week they phoned and asked if we wanted to rebook or a refund, 3 days later the refund is in my account.

biddy2101

Here is my Jet 2 experience...  I booked a 4 person family holiday back in Jan 20 to Tenerife departing on 21 July 2020.  I paid a £240 deposit.  We went all out on the holiday as we haven't been on a foriegn holiday for about 3 years.  We had £3000 left to pay.

The covid-19 situation unfolds in Spain & the UK & the rest we know.  We received an e-mail back on 14th April telling us the final balance was due & I took the option then to extend this until 26th May 2020, with a view that things maybe clearer by the end of the May with regards to travel.

This week I have been un-nerved by the news of what is going on with BA and the rumblings about RyanAir.  I obviously watch ML on Thursday night (26 minutes just isn't long enough) and a lot of the show was dedicated to refunds of holidays cancelled, understandably.  I watched the BBC news at 10pm last night and saw that there is talk of opening up Spain for travel soon - however it may have restrictions like - no use of the swimming pools & no eating in the restaurants - to adhere to social distancing and yet no one has discussed SD on planes.  Something that will be impossible to do.

I have logged on today to Jet2 via Manage My Booking page.  I had 80 days until my holiday, so I went to the bottom of the page and there is a small link that says Cancel My Holiday.  I clicked on the link and had to read T&C's.  There was box that stated that by cancelling my holiday I would be charged £240 but that I had already paid this when I paid a deposit.  I put a tick in the box & pressed cancelled.  My screen changed and then it came up with a message that my holiday had been cancelled and within seconds I got an e-mail confirmation.  

I appreciate that I have cancelled with more than 70 days to go and that I hadn't paid any more, than just a deposit off of my holiday off but it was quite straightforward to do and no need to call them.  This maybe useful information to anyone else in a similar position.

Just a shout to all of the guys who are giving great advice - THANK YOU.

Browntoa

That's what we say to everyone .

If you have paid a minimal deposit and can afford to lose it then that's your decision .

If you expect to holiday next year and are prepared to accept the vouchers then go down that route.

Life__Goes__On

Thanks for the feedback  all helps people know the options.

I do disagree with the BBC's "soon" 
After 6 weeks of near total lockdown adults are for the first time today are able to go for a walk.
It would be misleading to say they will open up to the international market "soon"
It will happen,  but certainly won't be "soon"
IMO when your holiday is (end of July)  due isn't to me classed as "soon"

biddy2101

Browntoa said:

That's what we say to everyone .
If you have paid a minimal deposit and can afford to lose it then that's your decision .
If you expect to holiday next year and are prepared to accept the vouchers then go down that route.

For us financially - handing over £3000 currently was not an option.  Like many self-employed people my husband hasn't worked since the lockdown started and to hand over that money and then have the holiday cancelled (maybe) and have the stress and worry of trying to get back our money, it was easier to take the hit on the £240 deposit & write if off. 

Many other factors were involved in not waiting and then accepting a voucher.  I was fortunate enough to have made this my priority to sort out today & had more than 70 days before my holiday.  

biddy2101

Life__Goes__On said:

Thanks for the feedback  all helps people know the options.
I do disagree with the BBC's "soon" 
After 6 weeks of near total lockdown adults are for the first time today are able to go for a walk.
It would be misleading to say they will open up to the international market "soon"
It will happen,  but certainly won't be "soon"
IMO when your holiday is (end of July)  due isn't to me classed as "soon"

Totally agree with you - quantify soon ...  80 days sounds a long way off but if i look back on the last 39/40, that has flown past and somehow its the 2nd May 2020 already. 
I treat everything the media says with a pinch of salt anyway ;-)