Breeze gone.

JohnB47

SnowTiger wrote: »

Just received an email from BG.



This seems to tally with what some others have posted.

I've just got that email too, although my 'new date' is 16th January.

The wording suggests that energy used up to the date quoted will be on the Breeze tariff.

Swipe

JohnB47 wrote: »

The wording suggests that energy used up to the date quoted will be on the Breeze tariff.

That's because it's just the standard email that gets sent out when a customer switches to them. You'd have thought they'd have made some effort and provided a custom one for ex-breeze customers.

JohnB47

Swipe wrote: »

That's because it's just the standard email that gets sent out when a customer switches to them. You'd have thought they'd have made some effort and provided a custom one for ex-breeze customers.

Yes but they have customised the start date - mine is 16th Jan, Snowtigers is 17th Jan.

So it's not really a generic email.

Swipe

JohnB47 wrote: »

Yes but they have customised the start date - mine is 16th Jan, Snowtigers is 17th Jan.

So it's not really a generic email.

It will have been computer generated using the current date variable for the switch date. If the list of breeze customers transfer job ran over midnight the 17th date was probably triggered, or they may have been processed in separate batches, 24 hours apart. The switch date will almost certainly reflect the date the transfer over to BG was processed.

NINJA59

I had the above showing my electricity are both the 16th now as opposed to 16th and 17th.

I do have some slightly disturbing news though having heard from them again....some CS reps at BG have no actual information about charging periods provided to them. That being said when I spoke to them they went to managers and a breeze team at BG.

Either way I suggest if people are concerned you phone and get something in writing. Apparently it can take up to 7 days for an email to be sent from BG....

Chocmonster7

I've been re-reading the Ofgem advice and am wondering about this part:

Once you have been contacted by your new supplier you should then ask them to put you on their cheapest deal or shop around if you aren't happy with them as a supplier. You won’t be charged exit fees.

We've been contacted and aren't happy so do we still have to sit and wait for BG to open the accounts or can we initiate a switch now? If we did start a switch would anything terrible happen?


My Father was also with Breeze, he phoned Yorkshire Energy last Friday and they said a lot of people had already switched to them.


Interestingly I've just logged into BG and I now have a Customer Reference Number (starting 85) but the dates for account set up are 20th & 16th plus they are still asking me to call even though I've already talked to them.

ABN

Since there is a 2 week cooling off period, where the new supplier presumable sits on their hands waiting for you to change your mind. By the time thats over the BG accounts should have been properly set up.
As such I can’t see a problem in starting the switch now?
Others with more knowledge my disagree?

SnowTiger

A new day; a new email from BG.

Thanks for choosing us as your gas and electricity supplier. This is your contract and it contains everything you need to know.

Erm, 'choosing'?

What happens next

We’ll contact your current supplier and arrange the switch. We’ll be in touch for your first meter readings in about two weeks. Then we can make sure you only pay for the energy you use.

If you change your mind

We’re really pleased you’ve chosen us. But if you do change your mind, just give us a call on 0333 202 9802* or you can download our contract cancellation form and send it back to us. Let us know by 12th January 2020, and we’ll cancel your switch straightaway.

I'm tempted to cancel the 'switch', however I suspect doing so will simply prolong my time with BG.

The email does contain a personal projection, which is based on the usage figures I gave Breeze when I moved my energy supplies to them.

BG's latest mail gives 'estimated supply start dates' of 16th January.

NINJA59

Well Breeze's systems are still working, but they have !!!!ed this up, I managed to get some meter readings into Breeze on the 3rd January and a statement was produced.

I have recently received one that has the meter readings backdated to the 22nd December! :rotfl: and the account changed to say those meter readings were from the 22nd December not the 3rd January. It might just be a system error and a way of getting everyone level, but it should be £35 of credit not the £42 I now have.

Has anyone else had this?

I am having to warn BG and Breeze that these readings are simply wrong in terms of date!

and I now have written proof...

As per our arrangement / agreement that was agreed on the 03 January 2020 , that should you be charged at a British Gas rate prior to the estimated proposed start date as stipulated in sales order and online account on your end my line manager [manager name redacted] will be taking the responsibility of compensating your for any cost that occurs before your estimated proposed start date which is the 16 January 2020 for the electricity and the 17 January 2020. for the gas.

Get out of that one BG :rotfl:

icsys

Gerry1 wrote: »

Sounds like you need to remind your bank about the Direct Debit Guarantee, which states "If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.".

Just ask the bank for a deadlock letter so that you can go to the ombudsman. They may well change their mind PDQ !

As it was the Christmas period, I didn't find out that Breeze had collapsed until the 26th of December.

DD was taken day after Breeze ceased to trade.
Tried to claim the DD back under the Direct Debit Guarantee, bank says:

As this company has gone into administration, I need to inform you that the Direct Debit Indemnity process does not cover payments amounts owed by an insolvent company, instead any claim should be directed at the insolvency practitioner.

Nice one!
I hope now that the payment gets credited to the account and doesn't 'disappear'.