Sky TV retention deals ( post your haggling successes )

failbubble

Just started the full cancellation process for the second time as I wasn’t happy with my renewal prices again (why do we have to do this every time?!) and have been told that all of my recordings would be deleted, is that correct? I vaguely remember last time a few of my downloads disappeared from channels I wasn’t entitled to any more and stuff I’d recorded from BBC etc were still available, but things might have changed in 18 months. My box is currently 96% full-size could do without that hassle..!

JSmithy45AD

failbubble said:

Just started the full cancellation process for the second time as I wasn’t happy with my renewal prices again (why do we have to do this every time?!) and have been told that all of my recordings would be deleted, is that correct? I vaguely remember last time a few of my downloads disappeared from channels I wasn’t entitled to any more and stuff I’d recorded from BBC etc were still available, but things might have changed in 18 months. My box is currently 96% full-size could do without that hassle..!

Not in the least bit true, even recordings for channels you no longer have access to are still there, you just can't watch them without upgrading. Of course if it's a Q box then you do have to send it back or else they'll charge you for it. When you do send it back, keep the receipt as they may still charge you anyway.

Max68

Contract I took out last week on Sky Q is for 18 months as well.

JSmithy45AD

Max68 said:

Contract I took out last week on Sky Q is for 18 months as well.

New customer contract or a renewed contract? Certainly online for new customers they're all 24 months (TV and/or broadband)

prowla

JSmithy45AD said:

prowla said:

MouldyOldDough said:

JSmithy45AD said:

MouldyOldDough said:

MouldyOldDough said:

MouldyOldDough said:

I have discovered that my sky account has been under the control of "customer priority" for several years - why this happened is unknown - but I am having problems getting it released to allow me to negotiate prices like anyone else.

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely. This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs."

This would explain why I have not been offered a better deal than (combination) of £9 total off full bill

I asked for my sky account to be returned to "normal full control" and have been refused telling me  :

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely.

This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs This is a business decision and our position will not change in this regard. "

Could someone please explain why PRIORITY CUSTOMERS should believe that this can be done ?

Does the Financial ombudsman deal with this kind of blatant mistake or CISAS ?

the biggest mistake from sky is admitting that it is a "BUSINESS DECISION"

ie FINANCIAL on their side

If you've told them you're a vulnerable customer in the past they'd do this and it's not something they'll backtrack on I don't think. It's certainly not something that any outside party would be interested in or have any say so on. Surely it's in your favour as you're talking to a higher level team in the UK?

Here is the latest email from "priority customers"

What could they mean by "emails becoming unproductive" - a very un-UK term ?

Am I being told to stop emailing them ?

Who the hell do these people think that they are ?

Taking Admin of my account, (for business reasons) without asking for my permission - and then telling me to shut up and stop complaining 

Does anybody believe that Sky have made a mistake with my identity or similar ?

I have been a PAYING Sky customer for 22 years and have never missed a payment.

I am aware that I can leave if I want to - but this shouldn't be my only option

"Please refer back to our previous emails in relation to the your account being ringfenced, whilst I appreciate you are not happy with this decision, this is a business decision and your account will remain with ourselves as per the communication that was issued when being welcomed into the Priority team in June 2020.

We are happy to assist with your account and recontract if you would like to proceed with the offer's advised previously or cancellation at end of contract if this is how you wish to proceed. However we do wish for the email's to become unproductive as this will delay any resolution being put in place for yourself. "

Based on the inability to write properly, I'd doubt that is from someone of any seniority who is able to make a decision.

It may be worth pushing back and asking to escalate the matter.

Not true and I wouldn't be actively encouraging the poster given their posts here and on the Sky forums. They have been advised that their decision won't change regardless and any escalation can be ignored by Sky as they're already at the top level.

Ask yourself why Sky would do this (hint, it's not because of age or disability).

It's true that it's not properly written, which does suggest a lack of seniority.

With these service providers it is very often a case of persisting until you get the right person.

Were it me, I'd simply close the account and take my business elsewhere; Sky TV is not one of life's essentials and there are several alternatives available.

Max68

JSmithy45AD said:

Max68 said:

Contract I took out last week on Sky Q is for 18 months as well.

New customer contract or a renewed contract? Certainly online for new customers they're all 24 months (TV and/or broadband)

sorry renewed via live chat.

majeedk

Max68 said:

JSmithy45AD said:

Max68 said:

Contract I took out last week on Sky Q is for 18 months as well.

New customer contract or a renewed contract? Certainly online for new customers they're all 24 months (TV and/or broadband)

sorry renewed via live chat.

Hello. How to get onto this live chat? 
I currently pay £47 for Sky TV and from 26th July it is bumping up to £72 and I would like to bring the price down. Been a customer for 10+ years and I haven't received any offers yet.

mits999

majeedk said:

Max68 said:

JSmithy45AD said:

Max68 said:

Contract I took out last week on Sky Q is for 18 months as well.

New customer contract or a renewed contract? Certainly online for new customers they're all 24 months (TV and/or broadband)

sorry renewed via live chat.

Hello. How to get onto this live chat? 
I currently pay £47 for Sky TV and from 26th July it is bumping up to £72 and I would like to bring the price down. Been a customer for 10+ years and I haven't received any offers yet.

The forum page is about what deal you got not link on how to get deal 

JSmithy45AD

majeedk said:

Max68 said:

JSmithy45AD said:

Max68 said:

Contract I took out last week on Sky Q is for 18 months as well.

New customer contract or a renewed contract? Certainly online for new customers they're all 24 months (TV and/or broadband)

sorry renewed via live chat.

Hello. How to get onto this live chat? 
I currently pay £47 for Sky TV and from 26th July it is bumping up to £72 and I would like to bring the price down. Been a customer for 10+ years and I haven't received any offers yet.

https://www.sky.com/help/articles/contacting-sky

They're not open 24 hours so doesn't always show.

css

Was paying £37 back in 2022 for 18 months, deal ended and us being stupid and caught up with life forgot to renew went up to £47 now in april £52.50

Have the simplest package really - Sig, hd, kids, multi - normal Sky HD box not even Q

Best deal was £47.50 haha after a lot of cancellation talk she said best to upgrade to q then multi will go down so full total for £42.50

still too much for us so will cancel later today