Sky TV retention deals ( post your haggling successes )

JSmithy45AD

MouldyOldDough said:

MouldyOldDough said:

MouldyOldDough said:

I have discovered that my sky account has been under the control of "customer priority" for several years - why this happened is unknown - but I am having problems getting it released to allow me to negotiate prices like anyone else.

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely. This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs."

This would explain why I have not been offered a better deal than (combination) of £9 total off full bill

I asked for my sky account to be returned to "normal full control" and have been refused telling me  :

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely.

This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs This is a business decision and our position will not change in this regard. "

Could someone please explain why PRIORITY CUSTOMERS should believe that this can be done ?

Does the Financial ombudsman deal with this kind of blatant mistake or CISAS ?

the biggest mistake from sky is admitting that it is a "BUSINESS DECISION"

ie FINANCIAL on their side

If you've told them you're a vulnerable customer in the past they'd do this and it's not something they'll backtrack on I don't think. It's certainly not something that any outside party would be interested in or have any say so on. Surely it's in your favour as you're talking to a higher level team in the UK?

MeteredOut

JSmithy45AD said:

MouldyOldDough said:

MouldyOldDough said:

MouldyOldDough said:

I have discovered that my sky account has been under the control of "customer priority" for several years - why this happened is unknown - but I am having problems getting it released to allow me to negotiate prices like anyone else.

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely. This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs."

This would explain why I have not been offered a better deal than (combination) of £9 total off full bill

I asked for my sky account to be returned to "normal full control" and have been refused telling me  :

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely.

This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs This is a business decision and our position will not change in this regard. "

Could someone please explain why PRIORITY CUSTOMERS should believe that this can be done ?

Does the Financial ombudsman deal with this kind of blatant mistake or CISAS ?

the biggest mistake from sky is admitting that it is a "BUSINESS DECISION"

ie FINANCIAL on their side

If you've told them you're a vulnerable customer in the past they'd do this and it's not something they'll backtrack on I don't think. It's certainly not something that any outside party would be interested in or have any say so on. Surely it's in your favour as you're talking to a higher level team in the UK?

I suspect it is this too, similar to the Priority Services Register for energy suppliers. But, Sky should be able to tell you what it means. MOD, have you asked to speak to the priority customer services team?

https://helpforum.sky.com/t5/Sky-Q/Telephone-number-for-priority-team/td-p/4286101

PendeLun

JSmithy45AD said:

PendeLun said:

MouldyOldDough said:

I have decided to cancel HD to save me £9 per month - but have been told that if I do this, I will instantly lose all of my HD recordings - is this correct ?

No! The advisors talk nonsense and you will get different answers from whomever you speak to either via live chat or over the phone. I cancelled HD last week and am still able to access my HD recordings no matter if its Sky Max,Sports Cinema or even Channel4HD. Make sure you check your vip app for any deals on HD/UHD

Was your HD sub physically turned off last week or is that just when you put your cancellation for HD in?

I put in my cancellation last week over the phone. When I did that I too was also told that my HD recordings would ''lose access immediately'' Still able to access today. Still able to view channels in HD and UHD too

ididgetwhereiamtoday

These 24 month contracts are a real turn off especially as “prices may rise” during your contract. Are people really going to sign up to these?

JSmithy45AD

PendeLun said:

JSmithy45AD said:

PendeLun said:

MouldyOldDough said:

I have decided to cancel HD to save me £9 per month - but have been told that if I do this, I will instantly lose all of my HD recordings - is this correct ?

No! The advisors talk nonsense and you will get different answers from whomever you speak to either via live chat or over the phone. I cancelled HD last week and am still able to access my HD recordings no matter if its Sky Max,Sports Cinema or even Channel4HD. Make sure you check your vip app for any deals on HD/UHD

Was your HD sub physically turned off last week or is that just when you put your cancellation for HD in?

I put in my cancellation last week over the phone. When I did that I too was also told that my HD recordings would ''lose access immediately'' Still able to access today. Still able to view channels in HD and UHD too

They're monthly rolling add-ons with (I think) 30 days notice for cancellation. That's why you still have HD access and can still view the HD recordings. I'd be surprised if when the HD sub turns off you'll still have access to the HD recordings from the Sky channels (not the free to air channels).

JSmithy45AD

ididgetwhereiamtoday said:

These 24 month contracts are a real turn off especially as “prices may rise” during your contract. Are people really going to sign up to these?

What 24 month contracts?

Edit: ahh, I suspect that's incorrect, it'll be 18 months.

Peppa537

JSmithy45AD said:

ididgetwhereiamtoday said:

These 24 month contracts are a real turn off especially as “prices may rise” during your contract. Are people really going to sign up to these?

What 24 month contracts?

Edit: ahh, I suspect that's incorrect, it'll be 18 months.

Sky are only offering 24 month contracts now and not 18 month ones, obviously this means 2 price increases. It may be just for new customers to start with but will be for everyone soon. 

JSmithy45AD

Peppa537 said:

JSmithy45AD said:

ididgetwhereiamtoday said:

These 24 month contracts are a real turn off especially as “prices may rise” during your contract. Are people really going to sign up to these?

What 24 month contracts?

Edit: ahh, I suspect that's incorrect, it'll be 18 months.

Sky are only offering 24 month contracts now and not 18 month ones, obviously this means 2 price increases. It may be just for new customers to start with but will be for everyone soon. 

Wow, just checked to make sure and you're right. That will make a lot of people think twice for sure.

JSmithy45AD

MouldyOldDough said:

JSmithy45AD said:

MouldyOldDough said:

MouldyOldDough said:

MouldyOldDough said:

I have discovered that my sky account has been under the control of "customer priority" for several years - why this happened is unknown - but I am having problems getting it released to allow me to negotiate prices like anyone else.

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely. This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs."

This would explain why I have not been offered a better deal than (combination) of £9 total off full bill

I asked for my sky account to be returned to "normal full control" and have been refused telling me  :

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely.

This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs This is a business decision and our position will not change in this regard. "

Could someone please explain why PRIORITY CUSTOMERS should believe that this can be done ?

Does the Financial ombudsman deal with this kind of blatant mistake or CISAS ?

the biggest mistake from sky is admitting that it is a "BUSINESS DECISION"

ie FINANCIAL on their side

If you've told them you're a vulnerable customer in the past they'd do this and it's not something they'll backtrack on I don't think. It's certainly not something that any outside party would be interested in or have any say so on. Surely it's in your favour as you're talking to a higher level team in the UK?

Here is the latest email from "priority customers"

What could they mean by "emails becoming unproductive" - a very un-UK term ?

Am I being told to stop emailing them ?

Who the hell do these people think that they are ?

Taking Admin of my account, (for business reasons) without asking for my permission - and then telling me to shut up and stop complaining 

Does anybody believe that Sky have made a mistake with my identity or similar ?

I have been a PAYING Sky customer for 22 years and have never missed a payment.

I am aware that I can leave if I want to - but this shouldn't be my only option

"Please refer back to our previous emails in relation to the your account being ringfenced, whilst I appreciate you are not happy with this decision, this is a business decision and your account will remain with ourselves as per the communication that was issued when being welcomed into the Priority team in June 2020.

We are happy to assist with your account and recontract if you would like to proceed with the offer's advised previously or cancellation at end of contract if this is how you wish to proceed. However we do wish for the email's to become unproductive as this will delay any resolution being put in place for yourself. "

No, I'm pretty sure they know who you are.

PendeLun

JSmithy45AD said:

PendeLun said:

JSmithy45AD said:

PendeLun said:

MouldyOldDough said:

I have decided to cancel HD to save me £9 per month - but have been told that if I do this, I will instantly lose all of my HD recordings - is this correct ?

No! The advisors talk nonsense and you will get different answers from whomever you speak to either via live chat or over the phone. I cancelled HD last week and am still able to access my HD recordings no matter if its Sky Max,Sports Cinema or even Channel4HD. Make sure you check your vip app for any deals on HD/UHD

Was your HD sub physically turned off last week or is that just when you put your cancellation for HD in?

I put in my cancellation last week over the phone. When I did that I too was also told that my HD recordings would ''lose access immediately'' Still able to access today. Still able to view channels in HD and UHD too

They're monthly rolling add-ons with (I think) 30 days notice for cancellation. That's why you still have HD access and can still view the HD recordings. I'd be surprised if when the HD sub turns off you'll still have access to the HD recordings from the Sky channels (not the free to air channels).

Yeah they are rolling add ons which is good. No doubt I won't be able to access them then but by that time I will just push the trigger on the offers currently available for free HD/UHD so shouldn't experience too much inconvenience