Sky TV retention deals ( post your haggling successes )

Ratinthekitchen

Just to add my experience. I'm VIP platinum

Signature/sports/cinema/Netflix ultimate/HD and UHD/multiroom

Was paying 72
Contract expired and list price for my package is now 132 (lol, who would pay that)
Retentions best offer 94 so cancelled 
No contact from sky so let it turn off
Couple of weeks later got a call and previous package reinstated at 56

Obviously this will increase in April but I think that's a reasonable price

The question is what happens in 18 months. This was my first cancel so they wanted me back. I've probably now got a doesn't really want to leave marker on my account so I bet I won't get this next time. The counter argument is that I did leave and as I told the win back team person it was because the price had got silly. I'm happy to stay if they don't try and rip me off but I'll leave if they do.

JSmithy45AD

Ratinthekitchen said:

Just to add my experience. I'm VIP platinum

Signature/sports/cinema/Netflix ultimate/HD and UHD/multiroom

Was paying 72
Contract expired and list price for my package is now 132 (lol, who would pay that)
Retentions best offer 94 so cancelled 
No contact from sky so let it turn off
Couple of weeks later got a call and previous package reinstated at 56

Obviously this will increase in April but I think that's a reasonable price

The question is what happens in 18 months. This was my first cancel so they wanted me back. I've probably now got a doesn't really want to leave marker on my account so I bet I won't get this next time. The counter argument is that I did leave and as I told the win back team person it was because the price had got silly. I'm happy to stay if they don't try and rip me off but I'll leave if they do.

Are you sure it's still 18 months for retentions as new customers are now on 2 year deals with 2 annual price rises included?

JSmithy45AD

JSmithy45AD said:

MouldyOldDough said:

JSmithy45AD said:

MouldyOldDough said:

MouldyOldDough said:

MouldyOldDough said:

I have discovered that my sky account has been under the control of "customer priority" for several years - why this happened is unknown - but I am having problems getting it released to allow me to negotiate prices like anyone else.

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely. This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs."

This would explain why I have not been offered a better deal than (combination) of £9 total off full bill

I asked for my sky account to be returned to "normal full control" and have been refused telling me  :

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely.

This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs This is a business decision and our position will not change in this regard. "

Could someone please explain why PRIORITY CUSTOMERS should believe that this can be done ?

Does the Financial ombudsman deal with this kind of blatant mistake or CISAS ?

the biggest mistake from sky is admitting that it is a "BUSINESS DECISION"

ie FINANCIAL on their side

If you've told them you're a vulnerable customer in the past they'd do this and it's not something they'll backtrack on I don't think. It's certainly not something that any outside party would be interested in or have any say so on. Surely it's in your favour as you're talking to a higher level team in the UK?

Here is the latest email from "priority customers"

What could they mean by "emails becoming unproductive" - a very un-UK term ?

Am I being told to stop emailing them ?

Who the hell do these people think that they are ?

Taking Admin of my account, (for business reasons) without asking for my permission - and then telling me to shut up and stop complaining 

Does anybody believe that Sky have made a mistake with my identity or similar ?

I have been a PAYING Sky customer for 22 years and have never missed a payment.

I am aware that I can leave if I want to - but this shouldn't be my only option

"Please refer back to our previous emails in relation to the your account being ringfenced, whilst I appreciate you are not happy with this decision, this is a business decision and your account will remain with ourselves as per the communication that was issued when being welcomed into the Priority team in June 2020.

We are happy to assist with your account and recontract if you would like to proceed with the offer's advised previously or cancellation at end of contract if this is how you wish to proceed. However we do wish for the email's to become unproductive as this will delay any resolution being put in place for yourself. "

No, I'm pretty sure they know who you are.

I see you've been on the Sky forums complaining as well, as they refuse to discuss it on the forum I think we all know their reasoning now...

BoyWithTheBlues

PendeLun said:

BoyWithTheBlues said:

My service finishes in 11 days and I've still not had any sort of offer.

Is this normal, or should I have had them reach out by now?

Little interest in staying, but interested in seeing what their absolute best offer would be.

Are your marketing options turned on like post email text etc? Might be worth a go on live chat or call them on Friday when their offers refresh 

Yup. I made sure I had them all ticked in order to receive any retentions offers.

I should receive the returns box this week, and I've still not heard anything from them.

Expected a text or email by now. As stated previously, I'm happy to leave anyway - I was just intrigued what their offer would be.

mits999

All retention renewals are now 24 months with minimum 2 price increases, the sky advisor may not tell you this as it may jeopardise their sale 

prowla

MouldyOldDough said:

JSmithy45AD said:

MouldyOldDough said:

MouldyOldDough said:

MouldyOldDough said:

I have discovered that my sky account has been under the control of "customer priority" for several years - why this happened is unknown - but I am having problems getting it released to allow me to negotiate prices like anyone else.

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely. This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs."

This would explain why I have not been offered a better deal than (combination) of £9 total off full bill

I asked for my sky account to be returned to "normal full control" and have been refused telling me  :

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely.

This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs This is a business decision and our position will not change in this regard. "

Could someone please explain why PRIORITY CUSTOMERS should believe that this can be done ?

Does the Financial ombudsman deal with this kind of blatant mistake or CISAS ?

the biggest mistake from sky is admitting that it is a "BUSINESS DECISION"

ie FINANCIAL on their side

If you've told them you're a vulnerable customer in the past they'd do this and it's not something they'll backtrack on I don't think. It's certainly not something that any outside party would be interested in or have any say so on. Surely it's in your favour as you're talking to a higher level team in the UK?

Here is the latest email from "priority customers"

What could they mean by "emails becoming unproductive" - a very un-UK term ?

Am I being told to stop emailing them ?

Who the hell do these people think that they are ?

Taking Admin of my account, (for business reasons) without asking for my permission - and then telling me to shut up and stop complaining 

Does anybody believe that Sky have made a mistake with my identity or similar ?

I have been a PAYING Sky customer for 22 years and have never missed a payment.

I am aware that I can leave if I want to - but this shouldn't be my only option

"Please refer back to our previous emails in relation to the your account being ringfenced, whilst I appreciate you are not happy with this decision, this is a business decision and your account will remain with ourselves as per the communication that was issued when being welcomed into the Priority team in June 2020.

We are happy to assist with your account and recontract if you would like to proceed with the offer's advised previously or cancellation at end of contract if this is how you wish to proceed. However we do wish for the email's to become unproductive as this will delay any resolution being put in place for yourself. "

Based on the inability to write properly, I'd doubt that is from someone of any seniority who is able to make a decision.

It may be worth pushing back and asking to escalate the matter.

brewerdave

mits999 said:

All retention renewals are now 24 months with minimum 2 price increases, the sky advisor may not tell you this as it may jeopardise their sale 

Just checked my offer renewal made about 3 weeks ago , definitely for 18 months - expires 4th Dec.2025

ididgetwhereiamtoday

24 months contract is even more outrageous when you consider that sky stream pucks will be a LOT LESS to manufacture and install than Q boxes. 

There’s more competition with streaming from the likes of virgin and Freely coming soon which require no subs. 

JSmithy45AD

prowla said:

MouldyOldDough said:

JSmithy45AD said:

MouldyOldDough said:

MouldyOldDough said:

MouldyOldDough said:

I have discovered that my sky account has been under the control of "customer priority" for several years - why this happened is unknown - but I am having problems getting it released to allow me to negotiate prices like anyone else.

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely. This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs."

This would explain why I have not been offered a better deal than (combination) of £9 total off full bill

I asked for my sky account to be returned to "normal full control" and have been refused telling me  :

"I wanted to take this opportunity to remind you that your Sky account has been ringfenced to our team indefinitely.

This decision was made to ensure that we deliver a consistent and high level of service tailored specifically to your needs This is a business decision and our position will not change in this regard. "

Could someone please explain why PRIORITY CUSTOMERS should believe that this can be done ?

Does the Financial ombudsman deal with this kind of blatant mistake or CISAS ?

the biggest mistake from sky is admitting that it is a "BUSINESS DECISION"

ie FINANCIAL on their side

If you've told them you're a vulnerable customer in the past they'd do this and it's not something they'll backtrack on I don't think. It's certainly not something that any outside party would be interested in or have any say so on. Surely it's in your favour as you're talking to a higher level team in the UK?

Here is the latest email from "priority customers"

What could they mean by "emails becoming unproductive" - a very un-UK term ?

Am I being told to stop emailing them ?

Who the hell do these people think that they are ?

Taking Admin of my account, (for business reasons) without asking for my permission - and then telling me to shut up and stop complaining 

Does anybody believe that Sky have made a mistake with my identity or similar ?

I have been a PAYING Sky customer for 22 years and have never missed a payment.

I am aware that I can leave if I want to - but this shouldn't be my only option

"Please refer back to our previous emails in relation to the your account being ringfenced, whilst I appreciate you are not happy with this decision, this is a business decision and your account will remain with ourselves as per the communication that was issued when being welcomed into the Priority team in June 2020.

We are happy to assist with your account and recontract if you would like to proceed with the offer's advised previously or cancellation at end of contract if this is how you wish to proceed. However we do wish for the email's to become unproductive as this will delay any resolution being put in place for yourself. "

Based on the inability to write properly, I'd doubt that is from someone of any seniority who is able to make a decision.

It may be worth pushing back and asking to escalate the matter.

Not true and I wouldn't be actively encouraging the poster given their posts here and on the Sky forums. They have been advised that their decision won't change regardless and any escalation can be ignored by Sky as they're already at the top level.

Ask yourself why Sky would do this (hint, it's not because of age or disability).

JSmithy45AD

ididgetwhereiamtoday said:

24 months contract is even more outrageous when you consider that sky stream pucks will be a LOT LESS to manufacture and install than Q boxes. 

There’s more competition with streaming from the likes of virgin and Freely coming soon which require no subs. 

I have a Virgin Stream box (and a Sky Q box) and the VM box is quite nice (the Sky Stream box is roundly slated on the Sky forums), you can add and remove all packages (all monthly rolling) yourself via your online account which is a big bonus.