Sky TV retention deals ( post your haggling successes )

Kodi32

shavy65 said:

A week or two into cancellation and decided to give the chat a go today.
Was paying £32 for the below package and after a lot of negotiating only managed to get them down to £42 for renewal so decided t cancel.
After todays discussion I accepted £40. Stood firm on not paying the admin fee which was eventually reduced to £10 and then finally got the £10 credited back. 
Happy with final price, think if I had broadband I`d have more bargaining power. 

What link did you use to get to the live chat please??
seems to be many different live chat departments!

shavy65

I used this -

www.sky.com/comeback10www.sky.com/comeback10

Did have to wait for an hour or two to get to speak to a human! think the `Message` service finishes at 7pm.

OldDIYer

ironmanjason said:

Kodi32 said:

datdatlondon said:

Yes that doesn't sound as good as what I was offered on online chat. 

Try this link for the chat

sky.com/reviewmyoptions 

This online chat never works, always says Busy!
Any other online chats that deal with retentions ??
Got 10 days left till i'm cut off!!
£83 is the best offer so far for sky tv with sports, HD pack & BT Sports + fibre broadband.

I had a chat today using the link - I ended up removing BT sport for now and will probably see if I can negotiate it into the deal in a couple of weeks/month when I negotiate the renewal for broadband as the new renewal price did not seem good. I have everything else - Sports, Cinema, Kids, Ultimate, Signature, UHD and HD for £44. 

Sky Signature £18
Ultimate TV £6
Sky Sports £6
Sky HD £3
Sky UHD £1
Cinema £11
Sky Kids £1

I phoned as chat was an endless wait.
I removed BT Sport too - it's too expensive (£27 with no contract £24 with) for what you get
Accepted £54 for:
Sky Signature £18
Ultimate TV £5
Sky Sports £12
Sky HD £3
Sky UHD £0
Cinema £5
Sky Kids £1
Multiscreen £10
Admin fee reduced from £30 to £20 then £0!
This was £11.50 less than I'm paying now & £53 less than their 1st offer & £17 less than their 2nd offer
Could probably have done better if I'd waited longer - I was only one week into the notice period.

datdatlondon

2 weeks until I am fully cut off and sky are not budging or offering any further discount. £82 for the below and £10 admin fee. Pushed very hard on online chat and not getting anywhere. 

Sky Signature at £18 

Sky Ultimate TV bundle at £5 

HD at £3 

UHD free 

Complete Sports at £6

Sky Cinema at £11

Sky Q Multiscreen at £10 
Kids £1

Sky Broadband Superfast, including line rental, pay as you talk calls at £28

Is it worth calling? Or is it the same deals over the phone as online chat?

Thanks 

Kodi32

datdatlondon said:

2 weeks until I am fully cut off and sky are not budging or offering any further discount. £82 for the below and £10 admin fee. Pushed very hard on online chat and not getting anywhere. 

Sky Signature at £18 

Sky Ultimate TV bundle at £5 

HD at £3 

UHD free 

Complete Sports at £6

Sky Cinema at £11

Sky Q Multiscreen at £10 
Kids £1

Sky Broadband Superfast, including line rental, pay as you talk calls at £28

Is it worth calling? Or is it the same deals over the phone as online chat?

Thanks 

I've got a week to go before i'm cut off, still not heard anything!
Your lucky too get through on a live chat to the correct department.
Being trying the online chat for weeks (comeback dept) but it's always busy!   and can't get through.
Might have to start looking at BT TV as long as all the sports channels are in HD!

OldDIYer

Kodi32 said:

datdatlondon said:

2 weeks until I am fully cut off and sky are not budging or offering any further discount. £82 for the below and £10 admin fee. Pushed very hard on online chat and not getting anywhere. 

Sky Signature at £18 

Sky Ultimate TV bundle at £5 

HD at £3 

UHD free 

Complete Sports at £6

Sky Cinema at £11

Sky Q Multiscreen at £10 
Kids £1

Sky Broadband Superfast, including line rental, pay as you talk calls at £28

Is it worth calling? Or is it the same deals over the phone as online chat?

Thanks 

I've got a week to go before i'm cut off, still not heard anything!
Your lucky too get through on a live chat to the correct department.
Being trying the online chat for weeks (comeback dept) but it's always busy!   and can't get through.
Might have to start looking at BT TV as long as all the sports channels are in HD!

I accepted the same offer (ex broadband) £54 - see above - total same but breakdown different - I used the phone number that came up with the link posted above.

However, they have made a right mess of the next bill - it's about £30 too much - virtually impossible to work out what they've done wrong!

AJJ2205

Well five days to go and still no contact from SKY apart from a text message on the 10th January offering the same deal mentioned above. 

SKY broadband is also significantly more expensive than other providers so they must bring Ultrafast prices to match other deals out there.

OldDIYer

Worth checking your bill after re-contracting. Mine was £97 - I was expecting about £40.  After 1hr 10mins on phone, they reluctantly agreed and knocked £60 off.

Their bills are very confusing.  I worked out in the end that they'd charged again for bits of my package paid for in the previous month.

Tanns

Cancelled 28 days ago, had a couple of calls and a couple of letters through the post. Jumped on the chat a couple of times and rejected their deals.

This evening, jumped on the chat and managed to get the £52 deal below. Refused to pay the admin and it was waived. Was paying £68 for same deal without Sky HD previously.

Could have followed through with cancellation and got a better deal but have been with sky for 14 years and didn’t want to be without service. 

Happy!

AJJ2205

Anyone else had the SKY broadband text you finish in five days but if you don't sign up in the next 48 hrs we cannot guarantee your service.  Nothing like ramping up the pressure