Sky TV retention deals ( post your haggling successes )

in Phones & TV
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Replies

  • Kodi32Kodi32 Forumite
    24 Posts
    Fourth Anniversary 10 Posts Combo Breaker
    Yes that doesn't sound as good as what I was offered on online chat. 

    Try this link for the chat

    sky.com/reviewmyoptions 
    This online chat never works, always says Busy!
    Any other online chats that deal with retentions ??
    Got 10 days left till i'm cut off!!
    £83 is the best offer so far for sky tv with sports, HD pack & BT Sports + fibre broadband.
  • thebazboxthebazbox Forumite
    7 Posts
    First Post
    Sky disconnected me 9 days ago, I have only had one message from them which was about returning my equipment and the returns box arrived this morning, I was paying £30 for the below package before my deal ended and the best offer I have received ( about a week after I gave my notice ) from them is:

    Sky Signature £16
    Ultimate TV £6
    Sky Sports £12
    Sky HD £3
    Sky UHD £2

    One-off admin charge £20

    Total £39

    I am assuming since they have sent me the box to return my equipment that I won't be getting any more offers?
  • joebobjoebob Forumite
    405 Posts
    Part of the Furniture 100 Posts
    ✭✭
    I got cut off 3 weeks ago had some missed calls from sky finally got in touch yesterday. Offered sky Q signature for £16 and £50 credit got superfast BB for £22 
  • ironmanjasonironmanjason Forumite
    132 Posts
    Third Anniversary 100 Posts Car Insurance Carver! Cashback Cashier
    Kodi32 said:
    Yes that doesn't sound as good as what I was offered on online chat. 

    Try this link for the chat

    sky.com/reviewmyoptions 
    This online chat never works, always says Busy!
    Any other online chats that deal with retentions ??
    Got 10 days left till i'm cut off!!
    £83 is the best offer so far for sky tv with sports, HD pack & BT Sports + fibre broadband.
    I had a chat today using the link - I ended up removing BT sport for now and will probably see if I can negotiate it into the deal in a couple of weeks/month when I negotiate the renewal for broadband as the new renewal price did not seem good. I have everything else - Sports, Cinema, Kids, Ultimate, Signature, UHD and HD for £44. 

    Sky Signature £18
    Ultimate TV £6
    Sky Sports £6
    Sky HD £3
    Sky UHD £1
    Cinema £11
    Sky Kids £1


    Make £2019 in 2019 Challenge - £272.48/£2019
  • shavy65shavy65 Forumite
    546 Posts
    Ninth Anniversary 500 Posts
    ✭✭
    A week or two into cancellation and decided to give the chat a go today.
    Was paying £32 for the below package and after a lot of negotiating only managed to get them down to £42 for renewal so decided t cancel.
    After todays discussion I accepted £40. Stood firm on not paying the admin fee which was eventually reduced to £10 and then finally got the £10 credited back. 
    Happy with final price, think if I had broadband I`d have more bargaining power. 


    3.975 kWp System, South facing, 21 degree pitch, 15 x Canadian Solar Elps, Samil Inverter, location NE Scotland (Fraserburgh) Bring on the Sun :beer:
  • Kodi32Kodi32 Forumite
    24 Posts
    Fourth Anniversary 10 Posts Combo Breaker
    shavy65 said:
    A week or two into cancellation and decided to give the chat a go today.
    Was paying £32 for the below package and after a lot of negotiating only managed to get them down to £42 for renewal so decided t cancel.
    After todays discussion I accepted £40. Stood firm on not paying the admin fee which was eventually reduced to £10 and then finally got the £10 credited back. 
    Happy with final price, think if I had broadband I`d have more bargaining power. 



    What link did you use to get to the live chat please??
    seems to be many different live chat departments!
  • shavy65shavy65 Forumite
    546 Posts
    Ninth Anniversary 500 Posts
    ✭✭
    I used this -

    www.sky.com/comeback10www.sky.com/comeback10

    Did have to wait for an hour or two to get to speak to a human! think the `Message` service finishes at 7pm.
    3.975 kWp System, South facing, 21 degree pitch, 15 x Canadian Solar Elps, Samil Inverter, location NE Scotland (Fraserburgh) Bring on the Sun :beer:
  • OldDIYerOldDIYer Forumite
    121 Posts
    Part of the Furniture 100 Posts
    Kodi32 said:
    Yes that doesn't sound as good as what I was offered on online chat. 

    Try this link for the chat

    sky.com/reviewmyoptions 
    This online chat never works, always says Busy!
    Any other online chats that deal with retentions ??
    Got 10 days left till i'm cut off!!
    £83 is the best offer so far for sky tv with sports, HD pack & BT Sports + fibre broadband.
    I had a chat today using the link - I ended up removing BT sport for now and will probably see if I can negotiate it into the deal in a couple of weeks/month when I negotiate the renewal for broadband as the new renewal price did not seem good. I have everything else - Sports, Cinema, Kids, Ultimate, Signature, UHD and HD for £44. 

    Sky Signature £18
    Ultimate TV £6
    Sky Sports £6
    Sky HD £3
    Sky UHD £1
    Cinema £11
    Sky Kids £1
    I phoned as chat was an endless wait.
    I removed BT Sport too - it's too expensive (£27 with no contract £24 with) for what you get
    Accepted £54 for:
    Sky Signature £18
    Ultimate TV £5
    Sky Sports £12
    Sky HD £3
    Sky UHD £0
    Cinema £5
    Sky Kids £1
    Multiscreen £10
    Admin fee reduced from £30 to £20 then £0!
    This was £11.50 less than I'm paying now & £53 less than their 1st offer & £17 less than their 2nd offer
    Could probably have done better if I'd waited longer - I was only one week into the notice period.
  • datdatlondondatdatlondon Forumite
    11 Posts
    Fifth Anniversary 10 Posts Combo Breaker
    2 weeks until I am fully cut off and sky are not budging or offering any further discount. £82 for the below and £10 admin fee. Pushed very hard on online chat and not getting anywhere. 

    Sky Signature at £18 
    Sky Ultimate TV bundle at £5 
    HD at £3 
    UHD free 
    Complete Sports at £6
    Sky Cinema at £11
    Sky Q Multiscreen at £10 
    Kids £1


    Sky Broadband Superfast, including line rental, pay as you talk calls at £28

    Is it worth calling? Or is it the same deals over the phone as online chat?

    Thanks 
  • Kodi32Kodi32 Forumite
    24 Posts
    Fourth Anniversary 10 Posts Combo Breaker
    2 weeks until I am fully cut off and sky are not budging or offering any further discount. £82 for the below and £10 admin fee. Pushed very hard on online chat and not getting anywhere. 

    Sky Signature at £18 
    Sky Ultimate TV bundle at £5 
    HD at £3 
    UHD free 
    Complete Sports at £6
    Sky Cinema at £11
    Sky Q Multiscreen at £10 
    Kids £1


    Sky Broadband Superfast, including line rental, pay as you talk calls at £28

    Is it worth calling? Or is it the same deals over the phone as online chat?

    Thanks 
    I've got a week to go before i'm cut off, still not heard anything!
    Your lucky too get through on a live chat to the correct department.
    Being trying the online chat for weeks (comeback dept) but it's always busy!   and can't get through.
    Might have to start looking at BT TV as long as all the sports channels are in HD!
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