Sky TV retention deals ( post your haggling successes )

ItsSimonT

ItsSimonT said:

Cancelled a few weeks ago. Got an offer on chat for £63.99 after a few days, rejected, and have now been called with this offer today:

Signature £16
Sports (+HD) £6
Cinema £11
HD £3
UHD £0
Multiscreen £10
Disney+ £7.99

£58.99/month

Admin charge removed, and additional £25 bill credit. At the moment, have rejected and holding out to see if they can better the offer on Multiscreen as I have seen cheaper.

Can't edit this, but it also includes Ultimate TV (Netflix) at £5

AJJ2205

Ended up going around the houses but if you do get the right SKY employee who will ring around departments to get you all the offers rather than just the ones on their screen then it does pay off

signature - £11
sports - £4
ultra hd - £5
Cinema - £9
Kids - £1
sports hd - £2
Sky hd - £3
ultra hd- free
multiscreen - £8
Ultrafast bb & talk - £29

So £43 for SKY and £29 for ultrafast broadband makes £72 in total.

Also found out that it is actually easier for them to access more (and better) deals whilst you are still in contract as actually becoming a new customer restricts their options.  Main point is that you need the right member of the retentions department who will put in the time and effort to ring around their bosses to get every deal.

csgohan4

cancelled sky yesterday, offered paltry 21 pounds for entertainment, handed in notice

Switching to Freesat, not going to look back. We mostly use Netflix and others anyways

ItsSimonT

AJJ2205 said:

Ended up going around the houses but if you do get the right SKY employee who will ring around departments to get you all the offers rather than just the ones on their screen then it does pay off

signature - £11
sports - £4
ultra hd - £5
Cinema - £9
Kids - £1
sports hd - £2
Sky hd - £3
ultra hd- free
multiscreen - £8
Ultrafast bb & talk - £29

So £43 for SKY and £29 for ultrafast broadband makes £72 in total.

Also found out that it is actually easier for them to access more (and better) deals whilst you are still in contract as actually becoming a new customer restricts their options.  Main point is that you need the right member of the retentions department who will put in the time and effort to ring around their bosses to get every deal.

You have put "ultra hd - £5" and then further down ultra hd free, can I presume your £5 was for Ultimate TV (Netflix)? When did you sign this deal please? And with your broadband, is the talk package payg?

AJJ2205

ItsSimonT said:

AJJ2205 said:

Ended up going around the houses but if you do get the right SKY employee who will ring around departments to get you all the offers rather than just the ones on their screen then it does pay off

signature - £11
sports - £4
ultra hd - £5
Cinema - £9
Kids - £1
sports hd - £2
Sky hd - £3
ultra hd- free
multiscreen - £8
Ultrafast bb & talk - £29

So £43 for SKY and £29 for ultrafast broadband makes £72 in total.

Also found out that it is actually easier for them to access more (and better) deals whilst you are still in contract as actually becoming a new customer restricts their options.  Main point is that you need the right member of the retentions department who will put in the time and effort to ring around their bosses to get every deal.

You have put "ultra hd - £5" and then further down ultra hd free, can I presume your £5 was for Ultimate TV (Netflix)? When did you sign this deal please? And with your broadband, is the talk package payg?

Hi sorry should have been ultimate tv add on for £5 as you rightly say.

Broadband and Talk
SKY WiFi - Free
SKY Talk Internet Calls - Free
SKY Pay as you Talk - Free
SKY Broadband Ultrafast 1 - £29

ItsSimonT

AJJ2205 said:

ItsSimonT said:

AJJ2205 said:

Ended up going around the houses but if you do get the right SKY employee who will ring around departments to get you all the offers rather than just the ones on their screen then it does pay off

signature - £11
sports - £4
ultra hd - £5
Cinema - £9
Kids - £1
sports hd - £2
Sky hd - £3
ultra hd- free
multiscreen - £8
Ultrafast bb & talk - £29

So £43 for SKY and £29 for ultrafast broadband makes £72 in total.

Also found out that it is actually easier for them to access more (and better) deals whilst you are still in contract as actually becoming a new customer restricts their options.  Main point is that you need the right member of the retentions department who will put in the time and effort to ring around their bosses to get every deal.

You have put "ultra hd - £5" and then further down ultra hd free, can I presume your £5 was for Ultimate TV (Netflix)? When did you sign this deal please? And with your broadband, is the talk package payg?

Hi sorry should have been ultimate tv add on for £5 as you rightly say.

Broadband and Talk
SKY WiFi - Free
SKY Talk Internet Calls - Free
SKY Pay as you Talk - Free
SKY Broadband Ultrafast 1 - £29

Thanks, whilst I am not a broadband customer, will try to aim for prices closer to yours. Hopefully can get a good employee.

When did you agree your deal?

AJJ2205

ItsSimonT said:

AJJ2205 said:

ItsSimonT said:

AJJ2205 said:

Ended up going around the houses but if you do get the right SKY employee who will ring around departments to get you all the offers rather than just the ones on their screen then it does pay off

signature - £11
sports - £4
ultra hd - £5
Cinema - £9
Kids - £1
sports hd - £2
Sky hd - £3
ultra hd- free
multiscreen - £8
Ultrafast bb & talk - £29

So £43 for SKY and £29 for ultrafast broadband makes £72 in total.

Also found out that it is actually easier for them to access more (and better) deals whilst you are still in contract as actually becoming a new customer restricts their options.  Main point is that you need the right member of the retentions department who will put in the time and effort to ring around their bosses to get every deal.

You have put "ultra hd - £5" and then further down ultra hd free, can I presume your £5 was for Ultimate TV (Netflix)? When did you sign this deal please? And with your broadband, is the talk package payg?

Hi sorry should have been ultimate tv add on for £5 as you rightly say.

Broadband and Talk
SKY WiFi - Free
SKY Talk Internet Calls - Free
SKY Pay as you Talk - Free
SKY Broadband Ultrafast 1 - £29

Thanks, whilst I am not a broadband customer, will try to aim for prices closer to yours. Hopefully can get a good employee.

When did you agree your deal?

Wednesday this week, good luck 

ftb_21

Was on Sky Signature for 16 pounds a month and contract ending in Feb. Got email that I can keep all discounts without contract but the price went up to 21 per month - turns out 'In Contract' discount was not being applied. Called up to cancel and the best offered by retention was 24 per month which I was senseless considering 21 without contract. Cancelllation requested couple of days back - got an email to keep same signature package for 16. Happily accepted new 18m contract at 16 a month.

scarletjim

ftb_21 said:

Was on Sky Signature for 16 pounds a month and contract ending in Feb. Got email that I can keep all discounts without contract but the price went up to 21 per month - turns out 'In Contract' discount was not being applied. Called up to cancel and the best offered by retention was 24 per month which I was senseless considering 21 without contract. Cancelllation requested couple of days back - got an email to keep same signature package for 16. Happily accepted new 18m contract at 16 a month.

Is that on Sky Q or the old Sky+ box?

Redan

Nine days before cancellation and not much luck getting anywhere near some of the lowest prices reported on here. Best offer via letter and then eventually getting through to the “Winback pending cancellation team”. For 18 months:
Signature £18
Sports £14
HD £3
Ultimate £5 (but not watching much Netflix so will drop it)
And would prefer to keep rolling over BT Sport at the extortionate £27 rather than get it tied into a contract.
Also for 12 months, BB Superfast £21 plus £12 international calls.

In the usual dilemma of letting it cancel and losing our recordings to hope for a better offer or caving in next week. This whole palaver of haggling is a mad way of doing business and so time-consuming - seeing the other posts on here is an encouragement so thank you forumites for taking the time!