Sky TV retention deals ( post your haggling successes )

Kodi32 · 24 January at 12:09PM

datdatlondon said:

Yes that doesn't sound as good as what I was offered on online chat.

Try this link for the chat

sky.com/reviewmyoptions

This online chat never works, always says Busy!
Any other online chats that deal with retentions ??
Got 10 days left till i'm cut off!!
£83 is the best offer so far for sky tv with sports, HD pack & BT Sports + fibre broadband.

thebazbox · 24 January at 12:40PM

Sky disconnected me 9 days ago, I have only had one message from them which was about returning my equipment and the returns box arrived this morning, I was paying £30 for the below package before my deal ended and the best offer I have received ( about a week after I gave my notice ) from them is:

Sky Signature £16
Ultimate TV £6
Sky Sports £12
Sky HD £3
Sky UHD £2

One-off admin charge £20

Total £39

I am assuming since they have sent me the box to return my equipment that I won't be getting any more offers?

joebob · 24 January at 6:22PM

I got cut off 3 weeks ago had some missed calls from sky finally got in touch yesterday. Offered sky Q signature for £16 and £50 credit got superfast BB for £22

ironmanjason · 24 January at 6:38PM

Kodi32 said:

datdatlondon said:

Yes that doesn't sound as good as what I was offered on online chat.

Try this link for the chat

sky.com/reviewmyoptions

This online chat never works, always says Busy!
Any other online chats that deal with retentions ??
Got 10 days left till i'm cut off!!
£83 is the best offer so far for sky tv with sports, HD pack & BT Sports + fibre broadband.

I had a chat today using the link - I ended up removing BT sport for now and will probably see if I can negotiate it into the deal in a couple of weeks/month when I negotiate the renewal for broadband as the new renewal price did not seem good. I have everything else - Sports, Cinema, Kids, Ultimate, Signature, UHD and HD for £44.

Sky Signature £18
Ultimate TV £6
Sky Sports £6
Sky HD £3
Sky UHD £1
Cinema £11
Sky Kids £1

shavy65 · 24 January at 6:56PM

A week or two into cancellation and decided to give the chat a go today.
Was paying £32 for the below package and after a lot of negotiating only managed to get them down to £42 for renewal so decided t cancel.
After todays discussion I accepted £40. Stood firm on not paying the admin fee which was eventually reduced to £10 and then finally got the £10 credited back.
Happy with final price, think if I had broadband I`d have more bargaining power.

Image: https://us-noi.v-cdn.net/6031891/uploads/editor/wl/zy964wsu1zec.png

Kodi32 · 24 January at 7:01PM

shavy65 said:

A week or two into cancellation and decided to give the chat a go today.
Was paying £32 for the below package and after a lot of negotiating only managed to get them down to £42 for renewal so decided t cancel.
After todays discussion I accepted £40. Stood firm on not paying the admin fee which was eventually reduced to £10 and then finally got the £10 credited back.
Happy with final price, think if I had broadband I`d have more bargaining power.

What link did you use to get to the live chat please??
seems to be many different live chat departments!

shavy65 · 24 January at 7:04PM

I used this -

www.sky.com/comeback10 www.sky.com/comeback10

Did have to wait for an hour or two to get to speak to a human! think the `Message` service finishes at 7pm.

OldDIYer · 24 January at 7:49PM

ironmanjason said:

Kodi32 said:

datdatlondon said:

Yes that doesn't sound as good as what I was offered on online chat.

Try this link for the chat

sky.com/reviewmyoptions

This online chat never works, always says Busy!
Any other online chats that deal with retentions ??
Got 10 days left till i'm cut off!!
£83 is the best offer so far for sky tv with sports, HD pack & BT Sports + fibre broadband.

I had a chat today using the link - I ended up removing BT sport for now and will probably see if I can negotiate it into the deal in a couple of weeks/month when I negotiate the renewal for broadband as the new renewal price did not seem good. I have everything else - Sports, Cinema, Kids, Ultimate, Signature, UHD and HD for £44.

Sky Signature £18
Ultimate TV £6
Sky Sports £6
Sky HD £3
Sky UHD £1
Cinema £11
Sky Kids £1

I phoned as chat was an endless wait.
I removed BT Sport too - it's too expensive (£27 with no contract £24 with) for what you get
Accepted £54 for:
Sky Signature £18
Ultimate TV £5
Sky Sports £12
Sky HD £3
Sky UHD £0
Cinema £5
Sky Kids £1
Multiscreen £10
Admin fee reduced from £30 to £20 then £0!
This was £11.50 less than I'm paying now & £53 less than their 1st offer & £17 less than their 2nd offer
Could probably have done better if I'd waited longer - I was only one week into the notice period.

datdatlondon · 26 January at 12:53PM

2 weeks until I am fully cut off and sky are not budging or offering any further discount. £82 for the below and £10 admin fee. Pushed very hard on online chat and not getting anywhere.

Sky Signature at £18

Sky Ultimate TV bundle at £5

HD at £3

UHD free

Complete Sports at £6

Sky Cinema at £11

Sky Q Multiscreen at £10
Kids £1

Sky Broadband Superfast, including line rental, pay as you talk calls at £28

Is it worth calling? Or is it the same deals over the phone as online chat?

Thanks

Kodi32 · 26 January at 3:28PM

datdatlondon said:

2 weeks until I am fully cut off and sky are not budging or offering any further discount. £82 for the below and £10 admin fee. Pushed very hard on online chat and not getting anywhere.

Sky Signature at £18
Sky Ultimate TV bundle at £5
HD at £3
UHD free
Complete Sports at £6
Sky Cinema at £11
Sky Q Multiscreen at £10
Kids £1

Sky Broadband Superfast, including line rental, pay as you talk calls at £28

Is it worth calling? Or is it the same deals over the phone as online chat?

Thanks

I've got a week to go before i'm cut off, still not heard anything!
Your lucky too get through on a live chat to the correct department.
Being trying the online chat for weeks (comeback dept) but it's always busy! and can't get through.
Might have to start looking at BT TV as long as all the sports channels are in HD!

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Sky TV retention deals ( post your haggling successes )

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