Cancelled two weeks ago and still heard nothing. Been with Sky 9 years, but they were really playing hardball regarding discounts. Approaching squeaky bum time!Apologies for the obvious question, but where can you find live chat on the Sky website? Does it just kick in during a virtual assistant chat?
You have enabled contact preferences in your account? They can't email, SMS, call or send you letters of renewal, come back offers unless you have these enabled.
Hi all,Sky customer of 11 years here and Sky VIP. Was paying £112 with discounts previously for basically everything available. The offers ended and full price of package was then £157. Best offer was £119 so I cancelled 11 days ago. No news from Sky but then got the text saying its not too late to come back... Joined an online chat today and was offered the following -Sky Signature at £18 a month (that's a £13 discount with an 18-month contract)Sky Ultimate Netflix at £6 a monthKids at £1 (that's a £4 discount)HD at £3 (that's a £4 discount)Complete Sports at £6 (that's a £26 discount with an 18-month contract)Cinema at £11 (that's a £8 discount when keeping Sports/with an 18-month contract)Sky Q Multiscreen at £10 (with an 18-month contract)Ultra HD £4Sky Broadband Superfast including line rental, at £28.00 (that's a £5 discount with an 18-month contract)That brings total to £87.00 a month, saving £1170 over the 18 months.They then offered to waive the admin fee of £10 and reduce package to £83.Wouldn't budge any further on that.Wondering if that's the best I'm going to get for essentially everything possible?I used to have international talk extra for £15 which I have now dropped as well as WiFi boost which was £5. So if you add those to my offer of £83 it means price of £103. Which is not a huge saving over what I was paying before at £112.Any thoughts welcome on whether its worth holding out longer?
Thank you. Yes it's HD sports as well. Haven't been cut off yet. Got 3 weeks til final cut off date. Cancelled and in notice period at moment
It's risen from £3 to £3.50
Watch last night's Q&A here
Via MSE Blagged code (normally £230)