Sky TV retention deals ( post your haggling successes )

paulst78

ad_cska said:

paulst78 said:

Cocks3 said:

Hopefully this might help someone knowing what to aim for (albeit the breakdown can probably be made to suit whatever Sky want!):

Sky signature £16
Sky sports complete pack £4
Sky cinema £10
Sky sports HD £2
Sky HD £3

Important thing for me was the total - and being able to remove cinema throughout summer so it suits me that is the most expensive bit

Last time I tried to remove cinema I was told my sky Sports would shoot up in price, I have a similar package to you so be careful. 

How were you offered this deal? Was it a chat or phone, and pre or post giving cancellation notice. 

Your tips would be very much appreciated! Thanks 

It was after my notice had finished and about 48hrs after my sky had switched off, I went on this link www.sky.com/comeback10 I told a little white lie and said BT tv was being installed soon so what was their final offer for me to stay

lindsaygalaxy

We have cancelled Sky as the deals they were offering were more expensive than we were paying. 
Their current offer is: 
Sky signature £18
Kids £1
HD £3
Sky Sports £7
Cinema £11
Multiroom £10 

Total £50 p/month . Plus £10 admin. 

Still seems a bit high to me?

nja-nja

lindsaygalaxy said:

We have cancelled Sky as the deals they were offering were more expensive than we were paying. 
Their current offer is: 
Sky signature £18
Kids £1
HD £3
Sky Sports £7
Cinema £11
Multiroom £10 

Total £50 p/month . Plus £10 admin. 

Still seems a bit high to me?

I've been offered that same pack for £46 (£33 + HD £3 + Multiroom £10) 4 days after cancelling. I suspect I could hold out for more but I don't want to chance the scenario of having no Sky at all (I can't afford the divorce!). It is less than I am already paying (£60) and a lot less than their 'special' renewal offer, so was Ok for me.

scarletjim

Do people here think you generally get a better deal with Sky if you take TV & broadband package or not? Having looked the last 10 or so pages, it's not really clear - perhaps for standard new customers it's true, but when you haggle with them it almost seems as though having a package or not is irrelevant, as some of the best TV deals in the last 10 pages don't mention broadband.

Any guidance for anyone on that point? (I ask because my BT broadband contract expires in a month, and Sky in just over 2 months, so wondering whether to just suck up the horrible post-contract cost with BT for just a month, then bring both together with Sky, or just take Vodafone broadband now, and negotiate TV with Sky in a month or so's time...)

csgohan4

scarletjim said:

Do people here think you generally get a better deal with Sky if you take TV & broadband package or not? Having looked the last 10 or so pages, it's not really clear - perhaps for standard new customers it's true, but when you haggle with them it almost seems as though having a package or not is irrelevant, as some of the best TV deals in the last 10 pages don't mention broadband.

Any guidance for anyone on that point? (I ask because my BT broadband contract expires in a month, and Sky in just over 2 months, so wondering whether to just suck up the horrible post-contract cost with BT for just a month, then bring both together with Sky, or just take Vodafone broadband now, and negotiate TV with Sky in a month or so's time...)

i did this before last year and it made no difference at all, so i choose different broadband provider

mits999

scarletjim said:

Do people here think you generally get a better deal with Sky if you take TV & broadband package or not? Having looked the last 10 or so pages, it's not really clear - perhaps for standard new customers it's true, but when you haggle with them it almost seems as though having a package or not is irrelevant, as some of the best TV deals in the last 10 pages don't mention broadband.

Any guidance for anyone on that point? (I ask because my BT broadband contract expires in a month, and Sky in just over 2 months, so wondering whether to just suck up the horrible post-contract cost with BT for just a month, then bring both together with Sky, or just take Vodafone broadband now, and negotiate TV with Sky in a month or so's time...)

Better to change over to Vodafone broadband 

psamuel

csgohan4 said:

scarletjim said:

Do people here think you generally get a better deal with Sky if you take TV & broadband package or not? Having looked the last 10 or so pages, it's not really clear - perhaps for standard new customers it's true, but when you haggle with them it almost seems as though having a package or not is irrelevant, as some of the best TV deals in the last 10 pages don't mention broadband.

Any guidance for anyone on that point? (I ask because my BT broadband contract expires in a month, and Sky in just over 2 months, so wondering whether to just suck up the horrible post-contract cost with BT for just a month, then bring both together with Sky, or just take Vodafone broadband now, and negotiate TV with Sky in a month or so's time...)

i did this before last year and it made no difference at all, so i choose different broadband provider

Definately do not go to vodafone, had both sky broadband and BT and both were excellent. Vodafone suffered from constant drop outs, it was found that connecting an apple watch was discconecting the router. Im sure this has now been solved as it was 18 months ago. They even released me from my contract early as the issue could not be resolved. My Bt broadband is currently up and they are offering the same deal as sky 26 a month

r3614

I managed to get the following with the chat team

Sky Signature £16
Sky Ultimate £6
Sky Kids £1
Sky HD £3
Ultrafast £32

Total £58

I was previously paying £27 for the same TV package with Sky so now got this now for £26. Virgin broadband (100mb) was costing £30 and likely to increase by c.£4.50-£5 based on Mr. Lewis's recent announcement so managed to limit my increase to £2/mth. Plus Sky Ultrafast should hopefully be faster than Virgin 100.

I was also being charged £20 admin fee and I offered to pay £10, but whilst on the chat I looked at this thread and saw folks getting their admin fees waived so told the agent this and he reluctantly agreed to put a £20 credit on the account as a 'one-off' to cover this. Say no to admin fees!

Cocks3

Theguywhovapes said:

Cocks3 said:

Hopefully this might help someone knowing what to aim for (albeit the breakdown can probably be made to suit whatever Sky want!):

Sky signature £16
Sky sports complete pack £4
Sky cinema £10
Sky sports HD £2
Sky HD £3

Important thing for me was the total - and being able to remove cinema throughout summer so it suits me that is the most expensive bit

This is super helpful thank you!

how did you manage to get down to these figures? Were you offered them in the chat when cancelling or was it after? I’d be over the moon to get this plus say multiroom for £10

I missed one call from Sky, then took the next call and was 8 days into my cancellation period.

I'd told them when cancelling it was purely price, the service was fine. When the CS rep called on day 8 he said "I understand it is just the  price, let me see what I can do?!"

The offer in chat when cancelling was nowhere near as good. But the email they sent me 3 days after cancelling was only £1 per month more than this monthly I accepted so my offers were very good once I had given notice.

As has often been said, be prepared to leave and it will likely come right.

r3614

r3614 said:

I managed to get the following with the chat team

Sky Signature £16
Sky Ultimate £6
Sky Kids £1
Sky HD £3
Ultrafast £32

Total £58

I was previously paying £27 for the same TV package with Sky so now got this now for £26. Virgin broadband (100mb) was costing £30 and likely to increase by c.£4.50-£5 based on Mr. Lewis's recent announcement so managed to limit my increase to £2/mth. Plus Sky Ultrafast should hopefully be faster than Virgin 100.

I was also being charged £20 admin fee and I offered to pay £10, but whilst on the chat I looked at this thread and saw folks getting their admin fees waived so told the agent this and he reluctantly agreed to put a £20 credit on the account as a 'one-off' to cover this. Say no to admin fees!

Update: Contacted VM to cancel my BB and they offered to reduce M100 to £24/month (and with no price increase from 1 March). So in summary was paying £57/mth for TV and BB - now reduced to £49. Feeling pretty pleased with the result and, more importantly, not having to think about this again for 18 months!