Attention :O2 to charge for all 0844/0845/0870/0800 calls including old contracts

thesaint

thesaint wrote: »

When you say "I believe this is mentioned in the T&C"(With a sarcastic smilie) is it, or isn't it?

I have received the text, no letter. I maintain that a text is not an acceptable way to vary my t's & c's.

UNDERGROUND wrote: »

To settle this.... yes it is in the terms and conditions:

For O2 direct:


9.2

If we increase the Charges for the elements of the Service you are using or

change the terms and conditions of this Agreement to your significant disadvantage (in our reasonable opinion) we will give you 30 days' notice in writing before the changes take place. We will notify you as detailed in paragraph 7 above or we may notify you by text (SMS) to your Mobile Phone number and/or by email where you have supplied your email address to us for this purpose.

http://www.o2.co.uk/assets/O2HybridNav/Static-files/PDFs/newcontract.pdf

Regards
UNDERGROUND

Sorry, not quite settled yet.

My t's & c's do not have this term, term 9.2 for me states:

9.2 We accept liability for death or personal injury resulting from our own negligence.

Have I got a custom set of t's & c's? :cool:

jswaminathanuk wrote: »

i think text can be deemed as in writing. email / text are eform of letter there is an argument for text as writing.
I haven't seen their T&C but I can suggest u to call / mail / write them and say that u wont accept text as informing by writing. it has to be a proper message addressed to you along with detail such as your mobile number / account number so you can know that it is from O2 not a spam.
(What an idea)

Once you send them keep a copy for urself they can't argue as you have only asked them to provide information so you can be sure that it is not a spam. it will take them another a month to reply to your letter and then your 1 month will start and you enjoy this extended period.
THis is an advice to everyone who want to have 08 calls for extended period. O2 will charge you for 08 number but then you can get it refunded as your 30 days will start from the day you recieve letter.
Thanks to thesaint whose post suggested me this idea.
Although it will have an hasstle to get the money back but worth doing it.
I am not a legal person just throwing in idea it is upto you to see what is best for u.

You have thoughts along the same as me.:j

I am not going to write to them though, it's not to my advantage. they will simply e-mail or write to me, which I believe is an acceptable form of varying my contract.

I will use my phone as before, and claim the charges back if they charge me, my contract(minimum term) ends next month, so there's no benefit in cancelling in 30 days.

shellybird

Hello Folks,

I'm looking for a little help on this subject. We are 10 months into an 18 month contract costing us £70 pm. As we are totally not using even a tenth of the minutes we are paying for I thought we'd give them a call and see if I could get the tarrif dropped. While I was on the phone I thought I'd be brave and go for the "breach of contract" line, on the off chance that we might get out of the contract totally.
Firstly they offered to drop the contract by £10 a month each, and not a penny more, then they checked to see if we'd called any NGL (which we haven't) and flatly refused to cancel. I pointed out that RAC, Sky, etc. all use 08... numbers and that I'd had no call to use them as we'd not needed to but they just were not interested, £10 a month less or nothing.

Can anyone offer any advice?

thesaint

shellybird wrote: »

Hello Folks,
<snip>
Can anyone offer any advice?

Yes, read the thread.

vbnmu

thesaint wrote: »

Sorry, not quite settled yet.

My t's & c's do not have this term, term 9.2 for me states:

9.2 We accept liability for death or personal injury resulting from our own negligence.

Have I got a custom set of t's & c's? :cool:

Did u say you are with O2 direct or CPW?
In any case, they change the paragraphs and the wording of the T&C all the time. You probably have a 'custom' T&C as the one on the website, which is available to all, and applies to most, says that a txt is an acceptable form of communication.

vbnmu

shellybird wrote: »

Hello Folks,

I'm looking for a little help on this subject. We are 10 months into an 18 month contract costing us £70 pm. As we are totally not using even a tenth of the minutes we are paying for I thought we'd give them a call and see if I could get the tarrif dropped. While I was on the phone I thought I'd be brave and go for the "breach of contract" line, on the off chance that we might get out of the contract totally.
Firstly they offered to drop the contract by £10 a month each, and not a penny more, then they checked to see if we'd called any NGL (which we haven't) and flatly refused to cancel. I pointed out that RAC, Sky, etc. all use 08... numbers and that I'd had no call to use them as we'd not needed to but they just were not interested, £10 a month less or nothing.

Can anyone offer any advice?

Is this CPW or O2 direct? Best way around it is to write to them. Correspondence addresses have been posted b4.
Let us know abt their answer. We can suggest sth as from there.
Good luck.

P.S No offense but were you in your right mind when you took out this contract? Am sure there was and still is better out there. Definitely ones that would suit yr need better!

thesaint

vbnmu wrote: »

Did u say you are with O2 direct or CPW?
In any case, they change the paragraphs and the wording of the T&C all the time. You probably have a 'custom' T&C as the one on the website, which is available to all, and applies to most, says that a txt is an acceptable form of communication.

02 direct.

They can change the t's & c's on their website as much as they like, that's their perogative.

I agreed to the ones I signed up to.

I shall just have to sit it out and see. :beer:

vbnmu

thesaint wrote: »

02 direct.

They can change the t's & c's on their website as much as they like, that's their perogative.

I agreed to the ones I signed up to.

I shall just have to sit it out and see. :beer:

And the one you agreed to has some clauses that work in their favor, e.g this case (that texts are acceptable form of communication).
Besides, you should have been informed, usually via email, of any such changes.

cdon

Can someone tell me what page or number the post with the template letter is? Also, do we have to cancel by recorded delivery or can we request a PAC code instead?

shafeeq

cdon wrote: »

Can someone tell me what page or number the post with the template letter is? Also, do we have to cancel by recorded delivery or can we request a PAC code instead?

cdon

The template is on post 300 I think, it's for CPW O2, yes you can request a PAC code, which you have to use within 30 days of being issued if you do not use it, the service will continue.

It's better to send it recorded delivery, then you will have proof of posting.

Shafeeq

reddwarf2002

This is slightly off-topic but I'm sure many of the people on this thread will know or find it useful.

Does anyone know if it is possible to specify a date on which PAC transfer takes place? For example if I got the PAC code from O2 and wanted to transfer my number on exactly the 28th September would this be possible or can you not specify a future date?