Attention :O2 to charge for all 0844/0845/0870/0800 calls including old contracts

vbnmu

rsmein wrote: »

Getting rather upset with O2 over this one myself, on an 18 month contract from February I upped my monthly contract with them in July to get extra minutes and texts included, and now I find out I'm actually getting fewer! They also have the cheek to claim that my contract never even included free calls to NGN numbers because of that change. I certainly wasn't told at the time and haven't made an 08x call in the last month to check :mad:.

Anyway, for those of you that aren't getting anywhere with them, it might be worth just getting them to say they've decided on the matter, and take it to OTELO arbitration. Check out case 38.3 in bulletin 66 of their decisions here:
http://www.otelo.org.uk/downloads/DONEReportWK0407.pdf

"38.3
C entered into a mobile phone contract with SP on the understanding that calls to certain numbers were free. Early on in the contract, SP changed the terms and stopped including these numbers as the free element of the package. C complained on the basis that it was a significant change to C’s disadvantage. SP referred to its terms and conditions and requested payment of an early termination fee. C wrote several letters to SP. Its replies maintained payment of the termination fee. C complained to Otelo.
The Ombudsman considered that it was a significant change to the disadvantage of C and required SP to accept early termination of the contract without penalty."

Write them a letter, it seems to work better than calling them!!

vbnmu

Jaxer wrote: »

This is factually wrong. I took out 2 new CPW/O2 contracts in October 2006 which included NGN's. Both contracts make extensive use of 0845/0870 numbers but I also haven't received any notification (ie. No text /No Letter) yet. I've just checked my online account/bill (at "mycarphonewarehouse") which doesn't have any notification/message about the changes (the next billing period is due to be processed next Friday so I'm sure it'll probably show something then).

I understand that ALL tariffs are affected but the issue seems to be that those O2 customers who still haven't been officially notified will be able to reclaim billed NGN costs for a period beyond 28/09/07 depending on when the system catches up.

Bunny_boiler has been giving some wrong info already. Just gotta be selective when reading her posts.

rob5ta

Just got out of my O2 contract early due to the change in their T&C's regarding 0870 and 0845 numbers. Got switched over to sim only early which was what i was going to do anyway when my contract ended, so 2 months earlier is a brucey bonus:T

As these numbers aren't included in monthly allowance after 28th September, what happens when you try to call the O2 online customer services 0870 number, will that be chargable after that date or classed as free? I tried 202 shortcut on keypad, and i got the "you have an online account, please call blah blah message". Is there another quick dial for online Customer Services?

Cheers, Rob.

mobilejunkie

The cpw O2 0870 number will continue to be free. I would guess O2's 0870 number would be similar if there is one.

karmaimages

Does anyone have an email address for o2 customer care (not CPW)

Thanks

vbnmu

karmaimages wrote: »

Does anyone have an email address for o2 customer care (not CPW)

Thanks

disconnections242@o2.com

thesaint

vbnmu wrote: »

I hate to say this but i do believe a text is an acceptable form of communication-I believe this is mentioned in the T&C! :rolleyes:

When you say "I believe this is mentioned in the T&C"(With a sarcastic smilie) is it, or isn't it?

I have received the text, no letter. I maintain that a text is not an acceptable way to vary my t's & c's.

usenetz

Having queried this change, specifically in regard to those customers who paid upfront with the 'Pay Upfront For Life' tariff, (PUFFL), O2 have now called me to confirm they intend to apply the changes to such accounts.

john

System

thesaint wrote: »

When you say "I believe this is mentioned in the T&C"(With a sarcastic smilie) is it, or isn't it?

I have received the text, no letter. I maintain that a text is not an acceptable way to vary my t's & c's.

To settle this.... yes it is in the terms and conditions:

For O2 direct:


9.2

If we increase the Charges for the elements of the Service you are using or

change the terms and conditions of this Agreement to your significant disadvantage (in our reasonable opinion) we will give you 30 days' notice in writing before the changes take place. We will notify you as detailed in paragraph 7 above or we may notify you by text (SMS) to your Mobile Phone number and/or by email where you have supplied your email address to us for this purpose.

http://www.o2.co.uk/assets/O2HybridNav/Static-files/PDFs/newcontract.pdf


For O2 / CPW:

15.1
We may change this Agreement and the Charges at any time. If we increase our Charges for the elements of the Service you are using or change the terms and conditions of this Agreement to your significant disadvantage (in our reasonable opinion), we will give you 30 days' notice in writing before the change takes place. We will notify you as detailed in clause clause 19.7 below or we may notify you by text (SMS) to your Mobile Phone number and/or by email where you have supplied your email address to us for this purpose.

http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.HELPINFO.ORDERONLINE.NETWORKTERMS.O2



Also note that they state that they only have to give you the 30 days written notice of changes if in their 'reasonable opinion' it is to your significant disadvantage. I suppose they could say that if you don't often use these NGN numbers the change is not to your significant disadvantage and they don't have to notify you in writing.

I don't agree, but just trying to cover all angles!!

Regards
UNDERGROUND

vbnmu

UNDERGROUND wrote: »

To settle this.... yes it is in the terms and conditions:

For O2 direct:


9.2

If we increase the Charges for the elements of the Service you are using or

change the terms and conditions of this Agreement to your significant disadvantage (in our reasonable opinion) we will give you 30 days' notice in writing before the changes take place. We will notify you as detailed in paragraph 7 above or we may notify you by text (SMS) to your Mobile Phone number and/or by email where you have supplied your email address to us for this purpose.

http://www.o2.co.uk/assets/O2HybridNav/Static-files/PDFs/newcontract.pdf


For O2 / CPW:

15.1
We may change this Agreement and the Charges at any time. If we increase our Charges for the elements of the Service you are using or change the terms and conditions of this Agreement to your significant disadvantage (in our reasonable opinion), we will give you 30 days' notice in writing before the change takes place. We will notify you as detailed in clause clause 19.7 below or we may notify you by text (SMS) to your Mobile Phone number and/or by email where you have supplied your email address to us for this purpose.

http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.HELPINFO.ORDERONLINE.NETWORKTERMS.O2



Also note that they state that they only have to give you the 30 days written notice of changes if in their 'reasonable opinion' it is to your significant disadvantage. I suppose they could say that if you don't often use these NGN numbers the change is not to your significant disadvantage and they don't have to notify you in writing.

I don't agree, but just trying to cover all angles!!

Regards
UNDERGROUND

Cheers was about to dig into the T&C myself to confirm it.