Attention :O2 to charge for all 0844/0845/0870/0800 calls including old contracts

jswaminathanuk

sppokey remember the T&C says that they have to inform in writing and if they haven't and u used 08 and charged you can take O2 to court for breaching of contract..

vbnmu

bunny_boiler wrote: »

no on tariffs taken after april 07 we have not charged for them but in terms and conditions they are not included so you got a bonus !
if you are an existing customer and you upgraded you may have been put on a pre Q2 07 tariff therefore the terms and condition have changed
unless you work for o2 ?

You are confusing me now!
All I gotta say is I stick with what I have posted before.

vbnmu

jswaminathanuk wrote: »

sppokey remember the T&C says that they have to inform in writing and if they haven't and u used 08 and charged you can take O2 to court for breaching of contract..

I hate to say this but i do believe a text is an acceptable form of communication-I believe this is mentioned in the T&C! :rolleyes:

you_wot!

spookylukey wrote: »

Not so in my case... O2 online customer, upgraded prior to April 07, 08 numbers definitely included in my current contract STILL HAVE NOT RECEIVED A LETTER OR A TEXT. Have rung O2 twice now who confirm that I will be affected by the change and as such can cancel without penalty. No explanation given as to why I have not been sent a letter or text.

Did they mention that they would be sending the text or letter to those of us who have not received it still?

jswaminathanuk

aGREE BUT HE SAID HE HAVENT RECD ANY TEXT SO YES HE HAVE NOT RECD ANY NOTICE
ALSO THERE SHOULD BE ATLEAST 30 DAYS SINCE U RECD UR TEXT / LETTER
BUT I KNOW THERE WILL BE A HASSTLE OF GETTING THE MONEY BACK ETC AND NO ONE WOULD LIKE TO GO INTO THAT.
BUT TECHNIOCALLY IF O2 HAS NOT INFORMED MEANS CUSTOMER CAN TAKE IT AS NO CHANGE IN t&c AND CONTINUE USING IT AS USUAL.

vbnmu wrote: »

I hate to say this but i do believe a text is an acceptable form of communication-I believe this is mentioned in the T&C! :rolleyes:

Cypermethrin

1stly - thanks to you all for this thread.

I used the draft letter posted a few days ago by recorded delivery to CPW to get them to cancel my contract in light of the "text".

Prior to this I got flatly refused over the phone for any sort of consideration.

This am got letter back confirming cancellation of contract on 26 September.

Just goes to show what an official letter can produce.

To those of you out there with CPW - this is the way to get them to see the light. I had 6 months remaining on my contract and was recently upgraded to a Smasung U900 - which incidentally is pants !

:T

spookylukey

spookylukey wrote:

Not so in my case... O2 online customer, upgraded prior to April 07, 08 numbers definitely included in my current contract STILL HAVE NOT RECEIVED A LETTER OR A TEXT. Have rung O2 twice now who confirm that I will be affected by the change and as such can cancel without penalty. No explanation given as to why I have not been sent a letter or text.

you_wot! wrote: »

Did they mention that they would be sending the text or letter to those of us who have not received it still?

They told me that I would be sent a letter or text in due course, when I pointed out that I will not have had 30 days notice of the charges by the 28th Sept when the charges are due to begin he said I would still be charged for 08 calls but could get any charges billed from 28th Sept to whenever my own personal 30 day notice period ends, refunded.

Jaxer

bunny_boiler wrote: »

o2 had to give 30 days notice 5 and a half million text were sent to affected customers before the 28.08.07. the only people who have not got them will be people who have not used them since 1st march 2007 or who are not on Q2 or Q3 2007 tariffs. as per the terms and conditions they are not significanlty disadvantaged by this change. possible future use is not deemed as significant by the regulators and does not have to be considered.
sorry to sound snappy i understand peoples frustrations but word of mouth makes people confused and just makes the situation worse.

This is factually wrong. I took out 2 new CPW/O2 contracts in October 2006 which included NGN's. Both contracts make extensive use of 0845/0870 numbers but I also haven't received any notification (ie. No text /No Letter) yet. I've just checked my online account/bill (at "mycarphonewarehouse") which doesn't have any notification/message about the changes (the next billing period is due to be processed next Friday so I'm sure it'll probably show something then).

I understand that ALL tariffs are affected but the issue seems to be that those O2 customers who still haven't been officially notified will be able to reclaim billed NGN costs for a period beyond 28/09/07 depending on when the system catches up.

rsmein

Getting rather upset with O2 over this one myself, on an 18 month contract from February I upped my monthly contract with them in July to get extra minutes and texts included, and now I find out I'm actually getting fewer! They also have the cheek to claim that my contract never even included free calls to NGN numbers because of that change. I certainly wasn't told at the time and haven't made an 08x call in the last month to check :mad:.

Anyway, for those of you that aren't getting anywhere with them, it might be worth just getting them to say they've decided on the matter, and take it to OTELO arbitration. Check out case 38.3 in bulletin 66 of their decisions here:
http://www.otelo.org.uk/downloads/DONEReportWK0407.pdf

"38.3
C entered into a mobile phone contract with SP on the understanding that calls to certain numbers were free. Early on in the contract, SP changed the terms and stopped including these numbers as the free element of the package. C complained on the basis that it was a significant change to C’s disadvantage. SP referred to its terms and conditions and requested payment of an early termination fee. C wrote several letters to SP. Its replies maintained payment of the termination fee. C complained to Otelo.
The Ombudsman considered that it was a significant change to the disadvantage of C and required SP to accept early termination of the contract without penalty."

fiish

I have 2 contracts with O2 direct. I just fired off emails yesterday for both of them asking to cancel in light of the 08xx numbers change. At the moment I've received one reply for my more expensive line saying they'll disconnect on 28 September. No resistance, no fuss at all. It was an 18 month contract with 2 months to go.

The other is a 12 month contract which ends on 28 October, I'm still waiting for a reply on that one but given the quickness of the response with the other line I don't think I'm in for a long wait.

O2 seems content to just let me go like that. Of course, now there's no way of getting cheap/free 08xx calls but I now have fewer bills to pay