e2save cashback address

mobilejunkie

Transaction number from the invoice. Line two is the one that's less straightforward. eg. "1 £72 Month 4" or whatever. Filling in the form is the easy bit; the main tripwires relate to getting the right bill in at the right time - there's masses about that on here if you fancy some bedtime reading!

bassman

mobilejunkie wrote: »

Transaction number from the invoice. Line two is the one that's less straightforward. eg. "1 £72 Month 4" or whatever. Filling in the form is the easy bit; the main tripwires relate to getting the right bill in at the right time - there's masses about that on here if you fancy some bedtime reading!

So if I have used the unique reference number,(today) do you think it will fail....and if it does fail, is there a way to get it back..........

Quentin

mrs_scrooge wrote: »

Used recorded delivery as they suggest.

Recorded delivery is a waste of money when sending in claims to e2s.

E2s won't pay up if the item gets lost. And if that happens you lose all future claims as well.(And there is no compensation from royal mail if they lose a claim, except a book of stamps)

You should use special delivery and pay the extra for consequential loss insurance.

Quentin

bassman wrote: »

So if I have used the unique reference number,(today) do you think it will fail....and if it does fail, is there a way to get it back..........

It gives them the opportunity to refuse your claim - and all others, which is what they want to do (with every claim - not just yours).

If you await their decision, then should they refuse the claim you will have passed their time window to submit your claim, so cannot correct matters.

You need to weigh up whether writing to them now with the correct info will alert them to your incorrect claim.

Alternatively you could contact them about this (anonymously), and if they give you a positive response, then get them to confirm in writing the response.

bassman

Quentin wrote: »

It gives them the opportunity to refuse your claim - and all others, which is what they want to do (with every claim - not just yours).

If you await their decision, then should they refuse the claim you will have passed their time window to submit your claim, so cannot correct matters.

You need to weigh up whether writing to them now with the correct info will alert them to your incorrect claim.

Alternatively you could contact them about this (anonymously), and if they give you a positive response, then get them to confirm in writing the response.

Although not a real excuse....when they printed my invoice, there was very little ink in their printer...ive had to use a magnifying glass to read it...hence i didnt see anything labelled "transaction number"

eagleeye

I had sent the recorded delivery to e2save.com on dunstable address but on royalmail website is showing that mail has been delivered from Hedge end delivery office on 03/12/07.Their cashback lines are down and the customer services doesn't know anything regarding cash back.

Your item with reference DL624923933GB was delivered from our HEDGE END Delivery Office on 03/12/07 .

mobilejunkie

You're lucky it tracked at all. Hope for the text then you're covered provided it got there in time. They use a different address now (Crewe) but haven't told people - and if you send it there you don't get a text. Cashback team won't be there at weekends and are a nightmare in any case.

bassman

mobilejunkie wrote: »

You're lucky it tracked at all. Hope for the text then you're covered provided it got there in time. They use a different address now (Crewe) but haven't told people - and if you send it there you don't get a text. Cashback team won't be there at weekends and are a nightmare in any case.

What is e2save's method of notifying you if youve failed or succeeded, CNM used to notify me by email that the claim was received and that it was being processed......

is there anyone on their team that IS approachable

mobilejunkie

You either get a cheque or (apparently - I've never had one) a rejection letter. An initial text if you sent to the old address.

They're very approachable. Wolves in sheeps' clothing though and not bright ones at that. Make certain to meet the legal T&C and can prove it and stand firm if they don't pay. If you do it right you probably won't have a problem, but sometimes they try and change the rules of the game halfway through. All depends on the contract and the details of when you got the phone etc (quite a lot of variables now actually and not always what they seem).

bassman

bassman wrote: »

After being so careful to do everything right re the correct bill.........I have just realised that on the claim form, i have given my "unique order reference number" instead of the stated, "transaction number"

I sent this special delivery yesterday, so they should be receiving it before 1pm today.

Am i now doomed to fail....or has anyone else sent this number and got away with it.

And is it actually part of the "vitals"...ie is the deal finished because ive sent the wrong number, if ive got the rest of it correct.

mobilejunkie wrote: »

1) Depends how long left in your claim window (which in turn depends on whether you got that right etc). 2) If you have (say) 3 weeks left, let it run for 10 days, then send an email or call and simply ask if the cheque has been raised. If it has, say nothing. If not you will still have time to get a correct claim form to them to go with the bill they already have.

They received my claim on the 7th.....I decided to leave it the 10days as you originally suggested.......so on the 16th/17th, what do you suggest i do....Email them asking if a cheque has been raised, or write to them, or just send my photocopied bill in with the claim form and transaction number....and what happens if they dont reply....remembering of course that i will possibly need my second posting to be in by the end of next week.....(Christmas week after)................

Is there anyone on their team who is approachable and i am likely toget a favourable decision from.....although putting the URN rather than the Transaction Number may not be a Capital offence....(it doesnt say it is in the TandCs)

Any help appreciated....

I am really at a loss of what to do next...