e2save cashback address

Quentin

Recorded is only ok if they will accept copies of the required documents.

Some of their cashback ts + cs stipulate originals only for the required documents.

So if you only used recorded delivery and the letter did get lost, you would lose all cashbacks (not just the one lost), as you would no longer have the originals, with no compensation from royal mail.

If you have those ts + cs, the only safe way is to use special delivery plus consequential loss insurance.

mobilejunkie

Lynsey; that's because you weren't using the same t&c and address!

The_Bloodster

mobilejunkie wrote: »

Send it again to the Crewe Box 462 address before the time is up (by recorded delivery - Special Delivery plus consequential loss cover insurance if you really want to be safe).

Problem is the date has already gone!!

I got this email yesterday

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.


To update your question from our support site, click here.

SubjectI haven't received my cashback yet or had a confirmation text. I have checked... Discussion Thread Response (Customer Support LP)14/03/2008 11.40 AMDear Customer

We have been having some technical issues with the questions sent in by you and as such we apologise in advance if the below does not answer the question you have asked, in order for us to help you we have included answers relevant to the topic you have selected.

Suggestion
Summary:
How do I claim my cashback?

Question:
How do I make a Cashback claim?



Answer:


If your offer included cashback it will be clearly marked on your sales invoice & offer explained that was sent out with your phone.
1. Check the claim time periods on 'your offer explained' or by logging on to https://www.mycashbackclaim.co.uk. (You will need to click the icon for the company you purchased from to access the log on page)
2. Take your most recent airtime bill , this can be no older than 28 days at the time of claiming, and attach this to the completed cashback claim voucher.
3. Send to us by recorded delivery so that you have a record in case it gets lost.
4. Provided all the guidelines are followed you will receive your cheque within 21 days of us validating your claim.
* A Pricematch offer has additional terms when claiming your cashback offer.
Suggestion
Summary:
How do I complete my cashback claim form?

Question:
How do I complete my cashback claim form?

Answer:
To complete the cashback claim form/voucher you will need your transaction number, mobile number and details of the offer you are trying to claim against.
The cashback claim form is not compulsory unless you have taken a Price Match offer, but it does help us locate your information more quickly.
Transaction Number - This can be found on your original sales invoice
Cashback Claimed - Fill in the the type of offer you are claiming againt such as '5 months 1/2 price'
Mobile phone number - This is the original number connected with us. If you have since ported your number please note the new number alongside the original number.
Suggestion
Summary:
I have ported my number and want to make my cashback claim - do I need to tell you?

Question:
I have ported my number and want to make my cashback claim - do I need to tell you ?

Answer:
If your port was arranged at the point of sale by our sales team and appears on your customer invoice we do not need to be notified of this when you make your cashback claim.
If, for any reason, you have changed your number since you took out your contract and this does not match the number we gave you on your sales invoice you will need to notify us of the change.
To make cashback claims correctly you need to include the 1st bill showing your original number and the relevant bill for your claim showing your new number when you claim for the first time. This will allow us to update our records and identify your cashback offer
Suggestion
Summary:
What happens if I've done my claim incorrectly?

Question:
What happens if I've done my claim incorrectly?

Answer:


It is important to follow the steps to your make your claim correctly first time round and in the correct claim window, but if you do make a mistake then providing your claim period has not ended you are able to try again.
We recommend that you send your claims at the start of your claim period so that you have allowed yourself plenty of time to correct your claim should it be rejected.
Suggestion
Summary:
I have sent my claim but not received my cheque

Question:
I have sent my claim but not received my cheque

Answer:


We strongly recommend that all items are sent by a recorded form of delivery so you can track your claim.

Before contacting us about your claim please ensure that you have checked that your item has been delivered with the mail provider.


If this is Royal Mail you can check your item using the recorded delivery reference number given to you when you posted your claim:
http://www.royalmail.com/portal/rm

If your item has been confirmed as delivered these are the steps we follow to process your claim:
* STAGE 1 - CLAIM SIGNED. Your item is signed for with all our mail and this needs to be sorted before we can identify your claim.

* STAGE 2 - CLAIM VALIDATED. Once the item is sorted our processing team reviews the claim and validates the information you have sent us.

* To complete these 2 stages we aim for a turn around time of 5 working days, sometimes it can take longer.

* STAGE 3 - PAYMENT RAISED. Once we have validated your claim we will raise a cheque on our payment system.

* If you are unsuccessful we will send a letter to explain why, and post this by standard mail.


Your cheque will be issued by our banking team no later than 21 days after we have validated your claim.
If it is more 30 days since we received your claim and you have not had a response please contact us using the E-Mail Us tab at the top of the page.
THERE IS NO NEED TO CONTACT US IF YOUR CLAIM HAS BEEN SIGNED FOR LESS THAN 30 DAYS AGO.
If your item has not been delivered -
Unfortunately we cannot process your claim without the relevant documents arriving within your claim time frame. If you still have time left to claim you will need to re-send your claim to us.
Suggestion
Summary:
What information should my bill show to claim cashback?

Question:
What information should my bill show to claim correctly?

Answer:
To claim cashback you must remain connected to the tariff you chose at point of sale.
Your bill must also show the following information:
1. The Mobile number you are connected to - if you have 'ported' your number please help us by making a note of your original order or mobile number.
2. Full name & address, which must also match the records we hold for you.
3. All your payments must be up to date.
4. Bill date must be no older than 28 days by the time we receive your claim.
Please note - if you are a 'Price Match' customer you will have additional terms and need to read these carefully before making your claim. Response (Customer Support LP)14/03/2008 11.26 AMDear Customer

We have been having some technical issues with the questions sent in by you and as such we apologise in advance if the below does not answer the question you have asked, in order for us to help you we have included answers relevant to the topic you have selected.

Suggestion
Summary:
How do I claim my cashback?

Question:
How do I make a Cashback claim?



Answer:


If your offer included cashback it will be clearly marked on your sales invoice & offer explained that was sent out with your phone.
1. Check the claim time periods on 'your offer explained' or by logging on to https://www.mycashbackclaim.co.uk. (You will need to click the icon for the company you purchased from to access the log on page)
2. Take your most recent airtime bill , this can be no older than 28 days at the time of claiming, and attach this to the completed cashback claim voucher.
3. Send to us by recorded delivery so that you have a record in case it gets lost.
4. Provided all the guidelines are followed you will receive your cheque within 21 days of us validating your claim.
* A Pricematch offer has additional terms when claiming your cashback offer.
Suggestion
Summary:
How do I complete my cashback claim form?

Question:
How do I complete my cashback claim form?

Answer:
To complete the cashback claim form/voucher you will need your transaction number, mobile number and details of the offer you are trying to claim against.
The cashback claim form is not compulsory unless you have taken a Price Match offer, but it does help us locate your information more quickly.
Transaction Number - This can be found on your original sales invoice
Cashback Claimed - Fill in the the type of offer you are claiming againt such as '5 months 1/2 price'
Mobile phone number - This is the original number connected with us. If you have since ported your number please note the new number alongside the original number.
Suggestion
Summary:
I have ported my number and want to make my cashback claim - do I need to tell you?

Question:
I have ported my number and want to make my cashback claim - do I need to tell you ?

Answer:
If your port was arranged at the point of sale by our sales team and appears on your customer invoice we do not need to be notified of this when you make your cashback claim.
If, for any reason, you have changed your number since you took out your contract and this does not match the number we gave you on your sales invoice you will need to notify us of the change.
To make cashback claims correctly you need to include the 1st bill showing your original number and the relevant bill for your claim showing your new number when you claim for the first time. This will allow us to update our records and identify your cashback offer
Suggestion
Summary:
What happens if I've done my claim incorrectly?

Question:
What happens if I've done my claim incorrectly?

Answer:


It is important to follow the steps to your make your claim correctly first time round and in the correct claim window, but if you do make a mistake then providing your claim period has not ended you are able to try again.
We recommend that you send your claims at the start of your claim period so that you have allowed yourself plenty of time to correct your claim should it be rejected.
Suggestion
Summary:
I have sent my claim but not received my cheque

Question:
I have sent my claim but not received my cheque

Answer:


We strongly recommend that all items are sent by a recorded form of delivery so you can track your claim.

Before contacting us about your claim please ensure that you have checked that your item has been delivered with the mail provider.


If this is Royal Mail you can check your item using the recorded delivery reference number given to you when you posted your claim:
http://www.royalmail.com/portal/rm

If your item has been confirmed as delivered these are the steps we follow to process your claim:
* STAGE 1 - CLAIM SIGNED. Your item is signed for with all our mail and this needs to be sorted before we can identify your claim.

* STAGE 2 - CLAIM VALIDATED. Once the item is sorted our processing team reviews the claim and validates the information you have sent us.

* To complete these 2 stages we aim for a turn around time of 5 working days, sometimes it can take longer.

* STAGE 3 - PAYMENT RAISED. Once we have validated your claim we will raise a cheque on our payment system.

* If you are unsuccessful we will send a letter to explain why, and post this by standard mail.


Your cheque will be issued by our banking team no later than 21 days after we have validated your claim.
If it is more 30 days since we received your claim and you have not had a response please contact us using the E-Mail Us tab at the top of the page.
THERE IS NO NEED TO CONTACT US IF YOUR CLAIM HAS BEEN SIGNED FOR LESS THAN 30 DAYS AGO.
If your item has not been delivered -
Unfortunately we cannot process your claim without the relevant documents arriving within your claim time frame. If you still have time left to claim you will need to re-send your claim to us.
Suggestion
Summary:
What information should my bill show to claim cashback?

Question:
What information should my bill show to claim correctly?

Answer:
To claim cashback you must remain connected to the tariff you chose at point of sale.
Your bill must also show the following information:
1. The Mobile number you are connected to - if you have 'ported' your number please help us by making a note of your original order or mobile number.
2. Full name & address, which must also match the records we hold for you.
3. All your payments must be up to date.
4. Bill date must be no older than 28 days by the time we receive your claim.
Please note - if you are a 'Price Match' customer you will have additional terms and need to read these carefully before making your claim. Customer (Steven Jarvis)01/03/2008 12.15 PMI haven't received my cashback yet or had a confirmation text. I have checked with the post office and the claim was received by yourselves so I was wondering where the cheque is? Auto-Response01/03/2008 12.15 PMThank you for your email.

We aim to fully respond to all emails within 2 working days and will be in contact with you soon. All our emails are logged.

Customer Service Opening hours are :

Monday to Thursday 9.00 am to 7.00 pm
Friday 9.00 am to 6.30 pm

To check your personal 'Cashback' information you can refer to 'Your Offer Explained' and 'Welcome Pack', which were sent to you with your phone, or log on to your account at:

https://www.mycashbackclaim.co.uk

Please note that we are unable to respond to sales or general information queries via this email address , If your query is of a sales nature then you can call freephone on 0800 049 8307 and you will be put through to our sales department.

Kind Regards

Customer Relations Department
Datum House
Crewe Business Park
Crewe
CW1 6ZT
Question Reference #080301-000059Product Level 1: CashbackProduct Level 2: StandardDate Created: 01/03/2008 12.15 PMLast Updated: 14/03/2008 11.40 AMStatus: SolvedMobile Phone Number: Postal Tracking No.: DW308567308GBTransaction Number: Order ID:

So I sent them this reply

How about actually paying me!!!!!!! If you don’t send it within 7 days you will be receiving a Letter Before Court Action from me and I will take you to the small claims court!!!!

7 days and counting……………………….

I'm annoyed as you might have guessed!!!

Coolhandluke

They dont seem to send texts anymore.
You will just have to wait until your cheque arrives.
So far mine (touch wood) have been arriving within a few weeks of sending of my bills.

MEMBER02

Lynsey wrote: »

I paid "Special Delivery" and it was directed and arrived safely on the second day. Sent 12th March - received 14th March.
Play safe and make sure you use "Special Delivery", it's well worth it, even if just for peace of mind.

Incidentally, I've never ever received a text regarding my claim, but happily both previous claims have been paid quick, very quick in fact.

Lynsey

Me to,sent 12th special delivery+consq loss,delivered on 14th with message saying re-directed.

The_Bloodster

Well I got this reply today

Dear Steven

Thank you for your E-mail to our Customer Support Team.

Your MONTH 15 claim was declined as expired we received this outside the claim period in which a letter was sent to your home address.
Any further questions please contact 0871 522 3401.

I hope that the information is useful, however should you have any further queries regarding this email please do not hesitate to contact us again either by email or telephone.

You may find that visiting our website https://www.mycashbackclaim.co.uk can answer most common questions about cashbacks including when and how to claim.

Well lets see bill Dated the 10th Jan. Sent and received on 6th Feb. 27 days in my counting. Close yes but not outside the period. Bring them on. Has anyone raised a LBA to them yet and is there a template I can use

Thanks

The_Bloodster

I've just sent this reply

Dear Customer “Services”

So a 10th Jan bill received on the 6th Feb is outside the period? Nope 27 days so get ready for court action!!!

LBA will be posted in 6 days and counting…………………………………….prepare for court

Steven

mobilejunkie

They aren't following the legal t&c. You have so you will have to go LBA and then sue if they don't pay. Quote the legal t&c and show that it was received in time according to those. If anything other than a court claim will work, that will!

The_Bloodster

Yes I'll mention them in my next email thanks. I'll wait to see what their latest reply is.

Thanks

mobilejunkie

Emails don't suffice. Ultimately you need to send a LBA by post. No harm in trying emails, but don't hold your breath or you'll be long dead before you resort to the almost certain course of action. These people no longer understand t&c or common sense unless dragged to it kicking and screaming, when they seem to offer gestures of so-called "goodwill" - subject (even then) to your complying in future with the way they work rather than the actual contract you signed up to! At least you DID get replies to your email - though I'd take off the link on here which states your real name when clicked upon. Never wise to disclose too much openly to the company, that alone anyone else! Lol!