Can you cance Sky online?

Stonker

I think we loose service this weekend. No offers yet....

albionrovers

I cancelled yesterday so a bit to go yet.

If nothing happens, then hey ho ... except divorce of course!

Stonker

Well. My service has ceased now. No offers but my telephone line has been down since before chhristmas

Stonker

No letters either.......

albionrovers

I spoke to them last night because the online cancellation method resulted in an automated email suggesting I ring them to have a chat. (Automated my ****! It was clearly manually typed.)

I rang anyway, cancelled and then rejected his offer of half price HD (a 5er) and half-price line rental (another 5er). Chap noted that I had been with Sky for a long time and added to my notes that I was cancelling because it is "too expensive".

31 days to go, I'm quite prepared to cancel if nothing hapens.

Stonker

we've lost service now. happy to pay 1/2 price but we just don't watch it enough to justify full price

Stonker

If they call, what caller's number is shown?

JIL

I looked up this on the internet

http://contactus.sky.com/uk/sky-tv/cancel-sky-tv

It clearly says cancel by email

Filled this contact form in

https://contactus.sky.com/uk/sky-tv/cancel-sky-tv/email

and got an email back to say It was not possible to cancel by email and that the service would continue unless I phoned them.

So phoned at 13p plus 6p per minute, with me saying I dont want any offers I just want to cancel and I wanted the 31 days to start from the date of the email. As per this note, that said it would be backdated from the date of the email.
http://helpforum.sky.com/t5/Account-Billing/How-do-I-cancel-my-Sky-account-UK-Customers/ta-p/1357719

It should have been straightforward, but oh no, they wanted a reason I was leaving, what was my new price?

Please just cancel, i said this is why i emailed, I did not want the hard sell.

Would they back date my 31 days, no, they couldnt, my email failed data protection. How?, because I had not put a password on it.
Where did it ask for a password I asked? It didnt. they answered. Is it secure to put a password on an email? I asked
No, they agreed.
Could I speak to a manager?, no,::mad: there was not one available.
Twenty minutes of trying to cancel the account and discussions around data protection and freedom of information, (i asked how many people they actually cancel via an email)
They finally agreed to cancel and backdate.

But there is no way I will do business with sky again.

[Deleted User]

JIL wrote: »

They finally agreed to cancel and backdate.

They clearly don't want people cancelling without giving themselves an opportunity to tempt them with offers to stay. Was 20 minutes of your time that much of an imposition? Most of your protracted conversation was over the date of cancellation being backdated to the time of your E-Mail.
I agree it could be simpler.

JIL

Moneyineptitude wrote: »

They clearly don't want people cancelling without giving themselves an opportunity to tempt them with offers to stay. Was 20 minutes of your time that much of an imposition? Most of your protracted conversation was over the date of cancellation being backdated to the time of your E-Mail.
I agree it could be simpler.

20 mins or 2 mins. Makes no difference. I chose to cancel my sky by email which sky clearly say you can do on their site. They wouldn't do this and I had to phone and on my time and at a cost to me have to have a conversation similar to a cold call, I did not wish to have. They could have phoned me but didn't . Just emailed to say my service would continue until I phoned them.
The title of this thread is can you cancel sky by email. So just added my experience.