Compensation for delayed flights Discussion Area

Tooley19

Our flight was delayed over 24hrs coming home from Turkey. We were picked up from our hotel and taken to the airport, checked luggage in only to be told two hours later that our plane was still in the UK! We were taken to a hotel in the early hours (with two very tired young children) and given €5 each for a drink! Very little information given and left early afternoon the next day! :mad:

111KAB

Tooley - you don't say where you were flying to or who the carrier was but you could well be entitled to (400€ each?) compensation. Read Vauban's Guide then if wishing to claim and you have any questions please post on the airline thread responsible for your delay.

JPears

legal_magpie wrote: »

CBYoung, to amplify. While airlines may have a moral duty to tell people that they can claim against them (and not everyone would even accept this), they certainly don't have a legal duty. It is up to you to check things out, using a solicitor if necessary.


In any event, the law in 2007 was not as clear as is it now. Only a minority knew anything about the regulations and its only been within the last few years that there has been a huge increase in consumer awareness (mainly due to sites like this one). Also, the law as to "extraordinary circumstances" was not as clear as it is now. In particular the English Courts have decided that most "technical issues" are not extraordinary circumstances and for this we have to thank people like Ron Huzar and Bott and Co.
So, sorry, you don't have a claim.

legal magpie -
Article 14
Obligation to inform passengers of their rights
1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: "If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance".
2. An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Regulation. It shall also provide each passenger affected by a delay of at least two hours with an equivalent notice. The contact details of the national designated body referred to in Article 16 shall also be given to the passenger in written form.
3. In respect of blind and visually impaired persons, the provisions of this Article shall be applied using appropriate alternative means.

SirGimpy

Even if a breach of Article 14 gives rise to a claim in damages (which it probably doesn't), any such breach in 2007 would also be time-barred.

hanb

Hi all,


Just a quick Q (possibly a stupid one!)..


I've submitted a complaint to BA via Resolver for a flight that was delayed by 5 hours from Morocco to Heathrow (due to not having an engineer available to confirm the aircraft could take off). I'm fairly confident I'm eligible for the compensation but I'm not entirely sure how much it would be.. I believe Morocco is not actually part of the EU but for travel insurance purposes it is included so does that mean, in this situation, it would or wouldn't be classed as EU? I.e. if this does work, would I be likely to get the £420 or the £280?


If anyone could advise on the above that would be great. Only submitted on Wednesday and have received a case number and an email to say there might be a delay in response so I'm not expecting to hear back too soon but will keep my fingers crossed!

Nordictat2

So my husbands band were flying to Heathrow (from Stavanger, Norway) last Sat. on the 11:55 flight - BA745 and their check in computers were down so they had to do things manually. So they said a few mins delayed. All passengers got on plane and sat at the gate for over 2 hours! They kept telling them *sorry for delay* just a few more mins. so..after the 2 hrs they finally say sorry but pilot can not fly now. :mad: They had no crew in the area so one had to be flown over.
Everyone was rebooked but the next flight was not until 20:40 in the evening. So all passengers had to sit at the airport and wait til then. They were given £10 voucher for this whole time which i think is a bloody joke! I don't know if anyone knows much about Norway but it is very expensive! That £10 didn't cover much at all for all those hours having to wait!

So HOW is the best way to claim money back as I am a bit confused on how to do it correctly for my husband! The mileage of the flight is 909km.

Thanks!

111KAB

Read Vauban's Guide ~ staff shortage was BA problem ~ should not have been the bands.

DrA_Harrogate

And for all the fed up people here the moral may be...

https://www.youtube.com/watch?v=ZAg0lUYHHFc

..well at least it will cheer you up.

legal_magpie

Or even this one
https://www.youtube.com/watch?v=N89KzhrBnF0
JJ

tracylou

Thank you both for making me laugh today. Hilarious. :rotfl: