Compensation for delayed flights Discussion Area

Caz3121

villewayfinder wrote: »

On the other hand, this was massively inconvenient for our onward journey and delayed arrival at our final destination upstate by quite some time. All when travelling with a 6-month old.

What are others' views?

It sounds like you should have refused the reroute to JFK and advise you needed the next available flight to EWR. Did you confirm at the time that JFK was not a suitable alternative?
I have been rebooked with BA onto less suitable flights when flights cancelled and have been able to reject and choose exactly what alternative flight I wished (in one instance I changed dates by choice)

villewayfinder

Thanks Caz - we were pretty grumpy about it on the phone but at 5.30 in the morning were just panicking about whether we'd get to new york at all! esp as it was in the run-up to Christmas.

Good to know about your experience though, will definitely keep that in mind if it happens again in the future.

JPears

Yes you are most ikely due compensation - your flight was cancelled at short notice. BA really should have arranged to transfer you to EWR at their expense. The regulation was introduced (10 years ago) specifically to dissuade airlines from this cavalir attitude of delays/denied boarding and cancellations.
If you incurred any additional car hire costs due to reroute, you should be able to claim those too (if you have receipts/proof)

villewayfinder

Thanks JPears - luckily the car rental company were very accommodating so don't think we were charged any extra, but will definitely check.

veruccasalt

We have just returned from a trip to Orlando. We booked a flight from Dublin to Orlando, which was in two legs. Dublin to Gatwick, then a three hour gap, then gatwick to Orlando. The first flight was fine, but we were then delayerd five hours at Gatwick before setting off to Orlando.

I intend to claim compensation, but should I put the entire journey, or just the flight that as delayed. First flight was Aer Lingus and delayed, second flight was BA.

Many thanks, guys.

111KAB

Delayed flight was BA - you claim against them.

cbyoung007

I suffered a 5 hour flight delay with Jet2 in July 2007.
Jet 2 have dismissed my claim under the Limitations Act of 1980.
However, i feel that at the time of the delay they had a "Duty Of Care" to inform me of my compensation rights as set out by EC 261/2004, there is now a notice i believe which is posted at most airports.
At the time of the delay they did not offer any compensation, and despite my writing personally to both the CEO of Jet2 & The Chairman of Dart co (The Holding Company) i have not had the courtesy of a personal reply to my claim
I invite comments.CBY 007

111KAB

cbyoung007 - forget it!

Caz3121

cbyoung007 wrote: »

I invite comments.CBY 007

answer has not changed since March when you last asked
http://forums.moneysavingexpert.com/showpost.php?p=68038167&postcount=8370

legal_magpie

CBYoung, to amplify. While airlines may have a moral duty to tell people that they can claim against them (and not everyone would even accept this), they certainly don't have a legal duty. It is up to you to check things out, using a solicitor if necessary.


In any event, the law in 2007 was not as clear as is it now. Only a minority knew anything about the regulations and its only been within the last few years that there has been a huge increase in consumer awareness (mainly due to sites like this one). Also, the law as to "extraordinary circumstances" was not as clear as it is now. In particular the English Courts have decided that most "technical issues" are not extraordinary circumstances and for this we have to thank people like Ron Huzar and Bott and Co.
So, sorry, you don't have a claim.