Compensation for delayed flights Discussion Area

eskbanker

snowshoe23 said:

EasyJet said that the pilot had to be re-allocated to another flight and they had to find another pilot.
I think I will ask for compensation as this should be the airline's fault.

snowshoe23 said:

To further explain what happened on the day; air traffic control restrictions at London Gatwick substantially regulated the air space due to capacity, which resulted in long delays to flights as aircraft waited for air space ‘slots’ to operate, sometimes for several hours. The delays continued throughout the day and knocked on to later flights and have to divert to London Luton, where coaches were arranged to take our customers by road to your destination. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the delay to arrival in London Gatwick was as a direct result of air traffic control restrictions and the subsequent road journey.

This is not what was communicated while waiting for take-off in GVA which was delayed by about 90 minutes, but probably is what happened once the plane was in the air and approaching LGW.

Do you think it is worth insisting? How?

I don't really understand the earlier explanation about reallocating pilots and finding another, in terms of how that would require a diversion?  Their current explanation does sound plausible though, as a valid reason to deny compensation.

If you receive a final response from them and you disagree with it, then you have the right to escalate the case to AviationADR, and during that process EasyJet will produce a substantial document explaining everything in more detail, but are unlikely to do so before getting AviationADR involved.