Compensation for delayed flights Discussion Area

Tyzap

millboy wrote: »

We was delayed 24 hours on a Thomas Cook Holiday cuba to Manchester. I followed your instruction and have been sent a holiday voucher for £930.00. Can I insist on cash instead of voucher?

You certainly can, they can only send you vouchers with your express permission.

gunny_2

After having my claim on hold due to the Huzar vs. Jet2 case. I am now told the following by the airline. Is this true or am I being fobbed off?

"A recent Supreme Court decision in the case of Huzar vs. Jet2.com, has resulted in a change to how EC Regulation 261/2004 is interpreted. This is the Regulation that provides for compensation payments for flight delays so we wanted to check if the outcome from your previous claim has changed as a result of this.

Following the review, under EC Regulation 261/2004 your case has been re-assessed and I can see from the aviation report that your delay was caused by a manufacturing defect of a part we had replaced on the aircraft. Based on this information under the revised EC Regulation 261/2004, technical faults due to manufacturing defects were not affected by the court ruling and remain classified as extraordinary circumstances, therefore I am unable to offer you compensation for your claim."

Sceptical_Steve

I was flying with Brussels Airlines from Manchester to Copenhagen, via Brussels, for a business meeting in May 2014. The flight into Brussels touched down on time, but the plane was parked on the concrete and we had to await a bus transfer to the terminal. As Brussels Airlines had allowed only 35 minutes for me to get through security and passport control before the outgoing Copenhagen flight departed, the wait for the bus meant that I missed the connecting flight, eventually arriving in Copenhagen 6 hours late. I claimed from the airline, but they rejected it on the grounds that the incoming plane had touched-down on time, and they didn't accept any responsibility for the subsequent delay in getting a bus to take me into the terminal. (On a more recent journey into Brussels, the same flight conected directly to the terminal via an air-bridge, suggesting that my experience in May 2014 may have been caused by congestion at Brussels Airport. The airport certainly appeared to be very busy that day.) I escalated my complaint to the CAA in October and I'm still awaiting a response from them. Does anyone else have experience of airlines being called to account over this type of delay?

JPears

gunny wrote: »

After having my claim on hold due to the Huzar vs. Jet2 case. I am now told the following by the airline. Is this true or am I being fobbed off?

"A recent Supreme Court decision in the case of Huzar vs. Jet2.com, has resulted in a change to how EC Regulation 261/2004 is interpreted. This is the Regulation that provides for compensation payments for flight delays so we wanted to check if the outcome from your previous claim has changed as a result of this.

Following the review, under EC Regulation 261/2004 your case has been re-assessed and I can see from the aviation report that your delay was caused by a manufacturing defect of a part we had replaced on the aircraft. Based on this information under the revised EC Regulation 261/2004, technical faults due to manufacturing defects were not affected by the court ruling and remain classified as extraordinary circumstances, therefore I am unable to offer you compensation for your claim."

You are being fobbed off with the latest excuse.
Have you issued an NBA? If not then do so.
If you have then commence legal action or employ services of a NWNF firm.

legal_magpie

Steve, the relevant time of arrival is when the aircraft door is opened but from the circumstances you describe:


(a) It sounds like something outside the airline's control
(b) Having a gap of only 35 minutes between the two flights is very tight

Tyzap

Sceptical_Steve wrote: »

Does anyone else have experience of airlines being called to account over this type of delay?

This is a regular problem at Brussels Airport.

There is a minimum connection time of 45 minutes, so I don't believe Brussels Airlines should permit connection times of less than this as an absolute minimum. Use this to your advantage.

It's something which seems to stem from their booking system which allows connections to be too short.

A friend and his family also had a 35 minute connection time last October. I warned him in advance that this could be a problem so he contacted the airline who assured him they would have enough time to transfer.

On the day, the arriving aircraft had to park on a different terminal and my friends were forced to run through two terminals to catch their flight. They just made it!

jameszollo

I am trying to claim for a flight in 2010.
BA's online system only allows you to go back to 2012. So you cannot submit a complaint/compensation request via the online link.

gerryw

Hi
I booked - on behalf of my son and his girlfriend - a flights and hotel package via lastminute.com to New York.

The flights were all via British Airways, with the London - New York parts of the flight operated with B.A. partner American Airlines.

I have flight booking reference numbers for both B.A. and also American Airlines.

My son was informed by voicemail on Monday night by lastminute, that their Tuesday night return flights were cancelled.

They were then given a flight which was to leave two hours earlier than their original flight time.

They went to the airport, and after sitting on the plane for four hours, that flight got cancelled. After waiting another 2 or 3 hours for their luggage, they were to be put up for the night in a hotel back in Manhattan - they received vouchers for the taxis / hotel / and food.

They were given new flights - which left about 24 hours later than their original booking.

I emailed lastminute and asked for an explanation as to why the flights had been cancelled, and I've been told it was due to technical / mechanical issues.

Could I please ask if my son can claim for flight delay compensation, and if yes, should this be to lastminute / B.A. / or American Airlines ?

Also, should I use the template letter on MSE to claim ?

Many thanks in advance for any help and advice.

Caz3121

gerryw wrote: »

The flights were all via British Airways, with the London - New York parts of the flight operated with B.A. partner American Airlines.

My son was informed by voicemail on Monday night by lastminute, that their Tuesday night return flights were cancelled.
Who was the operating carrier of this flight? (codeshare numbers do not matter it is which metal)

Could I please ask if my son can claim for flight delay compensation, and if yes, should this be to lastminute / B.A. / or American Airlines ?

If the cancelled return flight was due to be operated by AA then there is no claim as they are a non-EU airline and the flight would have been departing from outside the EU (would have been covered on the outbound)
If the operating carrier was due to be BA then the claim is made to BA
you will find lots on information here https://forums.moneysavingexpert.com/discussion/5173888

tracylou

jameszollo wrote: »

I am trying to claim for a flight in 2010.
BA's online system only allows you to go back to 2012. So you cannot submit a complaint/compensation request via the online link.

Use the template letter on the MSE website and post it recorded delivery. The airlines seem to reply faster to letters, you only get an automatic reply to emails stating they'll get back to you in 28 or 56 days, which they never do.

Good luck with your claim.