Compensation for delayed flights Discussion Area

NoviceAngel

Holmstreau wrote: »

My flight was cancelled when another airline needed the runway to make an emergency landing.
Because of this, my airline (easyJet) declined any compensation saying it wasn't their fault. The other airline said it was nothing to do with them and advised me to claim on my holiday insurance.
easyJet wouldn't even pay for my train travel back to the airport the next day!

They may have a point, if airspace was closed by air traffic control, they will claim a genuine EC, if you haven't already read Vaubans guide.

Cheers,

NoviceAngel

mcdongl

Hi

In January 2015 my partner and I booked a one off holiday to New York as a joint 30th birthday celebration. It's not somewhere we can afford to go every year but it was a special occasion.

Our United flight was due to leave Glasgow airport at 9.00am and we were all boarded and ready to go when a fault with a brake was found. We sat on on the plane for 2 hours before being asked to return to the airport and given a £25 voucher (between us) for food - which doesn't go far in an airport!

Another plane was flown up from London but now there was no crew (they're only allowed to work a certain number of hours) so we were delayed further while a new crew was found.

We eventually got going just after 5pm. With the flight time, getting through security at Newark, getting our bags, and getting to our hotel, it was nearly 20 hours after we'd left the house. We lost a full day of our holiday in New York, had the flight left as scheduled we'd have got there at 11am their time.

The airline gave us a website address to access to claim an apology gift. It didn't tell you what it was before you accepted it. It was a $125 voucher for United. Using the letter templates and information available on this website, I was able to write to United and claim compensation for myself and my partner.

It has taken 2 months but today we both received pre-paid Visa debit cards loaded with £449 each.

Thank you for providing the information necessary to allow me to claim this compensation. Generally I would say United handled this very well, given the trouble people have had with other airlines. When the voucher was emailed to me, I replied advising it was not suitable (one off holiday) and wanted to claim under EU law. A few weeks later I received a reply with a claim form attached.

My advice to anyone else looking to claim for a United flight -

1. It took a while to find, but the email address I had success with is customercare@united.com as I wasn't able to use the phone. I would say this is the best method of contact.

2. When sending your claim form, ensure you send it by Royal Mail recorded delivery and keep the tracking ID.

3. Do not use the 'Contact Us' forms on the website as you will never get a reply

4. Be patient - I waited 2 months for a successful claim, but this is still a lot faster than with other airlines and with less trouble.

Thanks again

jmd4eva

It took 8 months by Monarch finally have agreed to pay up! Lets see if the cheque arrives in 28 days like they say!

jakeyb0y

Been writing back and forth with Jet2 for months now, they have just written to me and given the extraordinary reason for delay on my France to Manchester flight in 2012 as 'Auto Throttle Failure', which they tried to resolve by replacing with a new auto throttle computer, but this did not rectify the issue so subsequently they sourced a replacement aircraft which resulted in a 3½ hour delay of the flight. I've no idea if a) this is the truth, and b) would this be classed as extraordinary circumstances? Need to prepare a 5th letter to them now and would be grateful of some advice in what to put in this letter/or which direction to go with trying to pursue my claim for compo. TIA

Caz3121

jakeyb0y wrote: »

Been writing back and forth with Jet2 for months now, they have just written to me and given the extraordinary reason for delay on my France to Manchester flight in 2012 as 'Auto Throttle Failure', which they tried to resolve by replacing with a new auto throttle computer, but this did not rectify the issue so subsequently they sourced a replacement aircraft which resulted in a 3½ hour delay of the flight. I've no idea if a) this is the truth, and b) would this be classed as extraordinary circumstances? Need to prepare a 5th letter to them now and would be grateful of some advice in what to put in this letter/or which direction to go with trying to pursue my claim for compo. TIA

You would be better reading the Jet2 thread. I have not seen any post on there where they have paid anyone out whether they have a valid claim or not. I would not waste any more time writing to them, they are not going to pay you anything without you taking them to court
The guidance is all here https://forums.moneysavingexpert.com/discussion/5173888
is the 3.5 hour delay the delay in departure or arrival?

jakeyb0y

Thanks. The delay was in the French departure airport.

NoviceAngel

jakeyb0y wrote: »

Thanks. The delay was in the French departure airport.

After reading Vaubans guide, joint us in the Jet2 thread, you might also find 'Allen case result' thread worth a read.

Cheers,

NoviceAngel

Tyzap

Some interesting stats from the CAA web site regarding the numbers of complaints to each airline per million.


http://www.caa.co.uk/docs/80/complaints/2014/2014_Q1_year_to_end_of_March_airline.pdf

Jet2 are bad, Monarch are worse but OMG just look at Small Planet and TC!

NoviceAngel

Tyzap wrote: »

Some interesting stats from the CAA web site regarding the numbers of complaints to each airline per million.


http://www.caa.co.uk/docs/80/complaints/2014/2014_Q1_year_to_end_of_March_airline.pdf

Jet2 are bad, Monarch are worse but OMG just look at Small Planet and TC!

Surprising because those figures don't reflect the forum posts, Do they ?

debtfree1day

Hello


about 3 or 4 winters ago my wife and I were on holiday in Lanzarote, and when we came to fly home, having boarded the plane we were told to leave the plane and go to a hotel for an overnight stay why the plane was 'mended' with an expert or part being flow in from the UK


We arrived back about 24 hours late


cant find any details.....is there any website which would show details of delayed flights where I could piece the picture together?


any help appreciated