Compensation for delayed flights Discussion Area

Surfhopper

Go to court. Thomson always ask for old boarding passes. I am currently suing them for compensation for a flight delay from East Midlands Airport. We were left hanging around for nine hours with just a £5 meal voucher. Extraordinary circumstances - they didn't have a plane.

111KAB

I am assisting a claimant in respect of a delayed flight from Spain to the UK where the claimant resides in Spain and is Spanish speaking. The claimant has yet to fully progress the claim however (without recommendation of any kind) he is using http://retrasos.net/ - a Spanish NWNF.


As soon as I have details regarding the interest/deductions etc I will post however it appears that the Spanish Court have instructed the airline to pay compensation to their Spanish handling agent (Iberia) and thereafter they will instruct Iberia to pay the claimant.

JS1985

So, good news - I had my claim compensation accepted, however, I was told a cheque has been sent out, but it's still not arrived. I know the rest of my party (3 other people) have all received their cheques (1.5 weeks ago and we all live in the same town), and we're now outside the promised time in which I had to receive my cheque - I don't suppose anyone has any advice on what I do now? Has anyone else experienced the same? Thanks

Caz3121

JS1985 wrote: »

So, good news - I had my claim compensation accepted, however, I was told a cheque has been sent out, but it's still not arrived. I know the rest of my party (3 other people) have all received their cheques (1.5 weeks ago and we all live in the same town), and we're now outside the promised time in which I had to receive my cheque - I don't suppose anyone has any advice on what I do now? Has anyone else experienced the same? Thanks

You don't mention the airline but it is probably worth checking on the thread for the particular airline to see if others have had the same problem

adeyb23

Hi,

I have a question that I haven't been able to find an answer to in the guide or on the main site, would really appreciate any guidance. I was flying with EasyJet from Amsterdam to Stansted back in April 2012 and my flight was delayed for 5 hours 16 minutes because of a technical problem. Because of the length of the delay I ended up transferring onto a later flight to Gatwick, as that is more convenient for me than Stansted. That flight was on time but I still ended up getting home 6 hours later than I was supposed to because of the delay to the original flight. My original claim for compensation was turned down because it was a technical problem with the plane, but I've recently tried again in the light of the new ruling. However, EasyJet have come back to say that because I transferred to a different flight which landed on time, I am not eligible for compensation. Is this correct? Do you have to travel on the delayed flight in order to qualify for a refund?

Thanks in advance for any info.

adeyb23

suziequ

badz0mbie wrote: »

Hello,

I've recently returned from a holiday where I was delayed 4 hours in Manchester and 11 hours in Rhodes. I booked with Olympic holidays and flew with Germania. Has anyone got any experience with claims against this airline? Do they have to be put in the post? Or can I use the airlines e-mail?

Thanks for any help.

I emailed a claim to Germania on 16th January and although I have a delivery report, I haven't even had an acknowledgement of the email.

I think I am going to send the claim through the post.

Vauban

adeyb23 wrote: »

EasyJet have come back to say that because I transferred to a different flight which landed on time, I am not eligible for compensation. Is this correct? Do you have to travel on the delayed flight in order to qualify for a refund?

Thanks in advance for any info.

adeyb23

You were rerouted onto a different flight because of the delay to your original plane. The determining factor is whether you were delayed beyond you original estimated time of arrival. The fact that the later plane on which you were rerouted was on time is irrelevant. Either EasyJet are lying to you or they are incompetent. It matters not which - sue them either way.

phil_h

Hi Martin

have try to get a claim from Jet2 over a delay of flight to Rome from Manchester in October 2012 at the time we got back sent a complain to them over the delay with in 2 months but got reply back saying it was technical issue sorry could not claim only just found things had changed
so sent letters to jet2 over the claim back and fourth sorting the info
and now got letter back saying can not accept our claim there terms and conditions proceedings must be brought no more than two years

Tyzap

phil_h wrote: »

Hi Martin

have try to get a claim from Jet2 over a delay of flight to Rome from Manchester in October 2012 at the time we got back sent a complain to them over the delay with in 2 months but got reply back saying it was technical issue sorry could not claim only just found things had changed
so sent letters to jet2 over the claim back and fourth sorting the info
and now got letter back saying can not accept our claim there terms and conditions proceedings must be brought no more than two years

Hi Phil,

If we are talking about Jet2 there is a dedicated thread for them here....

https://forums.moneysavingexpert.com/discussion/4384707

Can you please re post on the correct thread and you will get help.

JPears

Abey - did you reroute with Easyjet or another airline?