Compensation for delayed flights Discussion Area

Si197

Hi All,


Our Air Canada flight from Heathrow to Toronto was delayed for 3 hours then cancelled, with a overnight stay at Heathrow we got on the following days flight (24+hours delay).

When we complained to the airline in writing they stated theFollowing

(We understand you are requestingcompensation under Regulation (EC) No 261/2004 of the European Parliament andof the Council “EU Regulations”. However, we are of the opinion that thecompensation requested does not apply in this situation. The circumstances wereextraordinary which could not have been avoided even if all reasonable measurehad been taken. Indeed, a failure of a necessary aircraft system, specificallya hydraulic leak, became apparent prior to departure. An investigation andrepair was required before the aircraft was airworthy and as such couldn'toperate safely.)

Cutting the story short, I complaited again and it was rejected. I complained to the CAA who didt respond other thanto say they were looking into my claim. After much frustration, I went to Delayed flights.co.uk who had an online portal. Through this I uploaded thehistory, went throw their steps, Air Canada rejected it again. Filled a different type of CCA complaint form. The CCA responeded within a few weeks saying that they agreed with my claim and would be in contact with Air Canada. AirCanada then sent me an email the following week with and an offer inline with the EU regulations, with the line:

(weare offering on a without prejudice basis and solely as a gesture of goodwill)

Gesture of Goodwill!!!!!

Only took a year, lots of emails and the CAA to step in.

But we got their in the end.

The Compensation is now going on flights to Aus, most likely notwith Air Canada.

cinereus

Flight from non-UK EU to South America connecting in US. Booked with AA directly through to the SA final destination and they gave a 3.5h connection.

The tag on my luggage was damaged so I wasn't allowed to re-check it in the US onto the final destination. As a result, I was bumped onto a flight the next day with a total delay to destination of >20 hours.

Having read the page in full I can't see anything precluding me from compensation. Anything I should look out for or need to take into consideration?

Thanks

Caz3121

cinereus wrote: »

Flight from non-UK EU to South America connecting in US. Booked with AA directly through to the SA final destination and they gave a 3.5h connection.

The tag on my luggage was damaged so I wasn't allowed to re-check it in the US onto the final destination. As a result, I was bumped onto a flight the next day with a total delay to destination of >20 hours.

Having read the page in full I can't see anything precluding me from compensation. Anything I should look out for or need to take into consideration?

Thanks

was there a delay on your ex EU flight?
It seems from your post that the reason you were bumped was something to do with a baggage tag rather than a flight delay. It is unlikely that you could claim for denied boarding if you were not at the gate for boarding.
Did the airline accommodate you overnight or was this at your own expense?

paulwilki

Thank you for your help Grumpelstiltskin

Jumbo_46

Our BA flight from Amsterdam to London was delayed & then cancelled; we were looked after in terms of overnight B&B accommodation & a flight to Heathrow the next day.
However our claim for compensation - we lost a day's pay (£500) between us - has been refused on the grounds of adverse weather conditions, although the weather in both Amsterdam & London was fine. At check in we were told the plane had been delayed in Vienna but weather reports there were also OK. My request for details of the specific adverse weather have been answered with:
"The scale of the bad weather meant that all our schedules were seriously disrupted. Bad weather always causes a difficulty for airlines. Not only are flights put on hold right away, but once the weather clears, many of our planes and crews are in the wrong place....
As mentioned in our previous response, due to weather conditions, Air Traffic Control had to restrict aircraft operations for safety reasons. When this happens, it is a complicated operation to reschedule a large number of flights...
You requested for evidence to support the cancellation to your flight. Any documentation of this kind is confidential, therefore we would not be able to supply you with the details you have requested. As these reports contain sensitive business information we do not make these available to passengers. They would be used in our defence during any legal proceedings brought against British Airways."
I smell a rat: they are avoiding the claim but not backing up their account. Any suggestions?

Vauban

Jumbo_46 wrote: »

I smell a rat: they are avoiding the claim but not backing up their account. Any suggestions?

Yes: read my guide.

Weather is only an excuse not to pay compensation if it affects directly the flight concerned - knock on effects from others flights don't count.

dclark_2

My flight with Lufthansa Heathrow to Frankfurt was delayed by 6 hours for technical reasons on 21 December 2014 - meal vouchers were provided. On my return, using your resources, I requested compensation via their website. On 28/1/2015 I was phoned by them (at first I was concerned it might be a scam) & they agreed verbally to pay. Today 12/02/2015 the money arrived in my account. Relativity quick,easy & straight forward.
A couple of points:
1) They needed my IBAN code (your bank account no. & sort code for international payment).
2) Although the payment for my partner's ticket was made from my account they would not refund her part of the compensation to my account. I had to supply her IBAN code for a separate payment.
3) Our return flight was 1 hour late causing us to miss our booked National Express coach which had to be rebooked at a cost of £10. Lufthansa also refunded this.
Thank you so much for the help on your site without which I would not have made this successful claim.One last point - the compensation of £200 each was £60 more than the cost of each flight!

larrymca

Does anyone know when the Allen v Jet2.com case is to be heard in Liverpool County Court?

Tyzap

larrymca wrote: »

Does anyone know when the Allen v Jet2.com case is to be heard in Liverpool County Court?

25th February, 10am.

NoviceAngel

larrymca wrote: »

Does anyone know when the Allen v Jet2.com case is to be heard in Liverpool County Court?

There's a separate thread about it.... https://forums.moneysavingexpert.com/discussion/5174227