Compensation for delayed flights Discussion Area

yadsa

Everyone,

My family going to claim flight cancellation compensation from EJ Flying from Gatwick to Copenhagen.

The fun of story is that
- booking was done and paid by our friend in Denmark via EJ.dk site;
- the parties flying (and cancelled) were my family from Russia;
- I am myself in UK and keen to manage the claim...

Who should file the claim in this case?
Can I file for them?
Or any person who was cancelled or just the person who booked and paid?


PS suppose this is general Q so not posting it to EJ forum

Thanks
Denis

NoviceAngel

LeedsViking wrote: »

I put in a claim to Jet2 following a delayed flight from Manchester to Murcia last summer, following the template letter on the MSE site. As expected they eventually responded with a 'court case is pending' letter on October 30th.

The following day they lost their case in the Supreme Court, so I sent a follow up letter asking them to reconsider the claim as soon as possible.

I have now received another letter stating they will look at my claim, but also stating:

"Please also note that all claims must be submitted by each claimant individually.............

.......... I am therefore unable to consider the other passengers on whose behalf you are claiming."


Has anyone had any experience of this, is it just another stalling exercise by Jet2, and if we do all need to claim individually, what is the position with the two children who were in our party in respect of submitting a claim in writing etc?

Hopefully I can get some good advice from those of you on here.

Total hogwash from our dear friends at Jet2 yet again, there is ABSOLUTELY NO WAY WHATSOEVER that Jet2 will pay you a penny in compensation, not without legal action, check out my home, the Jet2 dedicated thread and welcome inside, read Vaubans guide, then issue NBA, followed by the N1 form for multiple claimants NOT MCOL.

Cheers,

NoviceAngel

NoviceAngel

yadsa wrote: »

Everyone,

My family going to claim flight cancellation compensation from EJ Flying from Gatwick to Copenhagen.

The fun of story is that
- booking was done and paid by our friend in Denmark via EJ.dk site;
- the parties flying (and cancelled) were my family from Russia;
- I am myself in UK and keen to manage the claim...

Who should file the claim in this case?
Can I file for them?
Or any person who was cancelled or just the person who booked and paid?


PS suppose this is general Q so not posting it to EJ forum

Thanks
Denis

Hi Denis,

there are so many questions in there but there is one simple documents that answers them all Vaubans excellent guide.

Cheers,

NoviceAngel

JPears

LeedsViking wrote: »

I put in a claim to Jet2 following a delayed flight from Manchester to Murcia last summer, following the template letter on the MSE site. As expected they eventually responded with a 'court case is pending' letter on October 30th.

The following day they lost their case in the Supreme Court, so I sent a follow up letter asking them to reconsider the claim as soon as possible.

I have now received another letter stating they will look at my claim, but also stating:

"Please also note that all claims must be submitted by each claimant individually.............

.......... I am therefore unable to consider the other passengers on whose behalf you are claiming."


Has anyone had any experience of this, is it just another stalling exercise by Jet2, and if we do all need to claim individually, what is the position with the two children who were in our party in respect of submitting a claim in writing etc?

Hopefully I can get some good advice from those of you on here.

LeedsVik - as NoviceA has already said - Jet2 will string you along as much as they can by giving you misinformation, smoke and mirrors, procrastination etc etc. Send your NBA - you have already sent a claim letter then issue court proceedings or hand to a NWNF.
Oh and this ideally should be on the Jet2 thread. Head over there to see what a struggle against this obnoxious company you are in for.

geoff1057

Hi , we had a 6 hour flight delay,Manchester to Fuerteventura, outbound and inbound, back in 2008, in 2013 I emailed the airline AIR MALTA, even though I had booked with XL airline, to ask about compensation , they sent me an automated reply ,saying that they would get back to me. They didn't. I forgot about this until tonight when I found the old emails that were sent. However the flight is now not shown on flight stats, but I still have my boarding pass, can I continue my claim, or is it too late now.

NoviceAngel

geoff1057 wrote: »

...........can I continue my claim, or is it too late now.

Hi Geoff,

It's not bad news Geoff, it's really bad news, flight claims must be within 6 years, England or 5 Scotland....

... I'm really sorry m8.

At least you know for next time!

Cheers,

NoviceAngel

(I tried to do a Simon Cowell impression, but it really didn't work!)

LeedsViking

Apologies for the Newbie error! If a Mod wants to move my post over to the Jet2 thread, that would be great

geoff1057

NoviceAngel wrote: »

Hi Geoff,

It's not bad news Geoff, it's really bad news, flight claims must be within 6 years, England or 5 Scotland....

... I'm really sorry m8.

At least you know for next time!

Cheers,

NoviceAngel

(I tried to do a Simon Cowell impression, but it really didn't work!)

Even though I originally started the claim back in 2013, by writing to them twice. They replied saying that they would get back to me . Of course they never did.

JPears

Geoff - they played you for time, knowing they could safely ignore you once 6 years up.
Typical underhand tactics of most airlines and their leagl firms I'm afraid.

NoviceAngel

geoff1057 wrote: »

Even though I originally started the claim back in 2013, by writing to them twice. They replied saying that they would get back to me . Of course they never did.

Yes, even though, you actually needed to have commenced legal proceedings, writing to them does not count in law I'm afraid...

It's a common stalling tactic used regulary by the airlines, check out the dedicated Monarch thread and this comment by 111KAB

http://forums.moneysavingexpert.com/showpost.php?p=67586497&postcount=4280