Compensation for delayed flights Discussion Area

NoviceAngel

Also a duplicate from the Flybe thread Caz and I answered there.....

Tyzap

Caz3121 wrote: »

<1,500km = €250 (the amount is fixed by distance, the exception would be if you were given an alternative flight that got you to your destination within 2 hours of the original flight in which case the compensation would be halved)

Caz, do you think they are also due a full refund?

Not sure on that point with regards to the regs but it seems to be a possibility:o

NoviceAngel

Tyzap wrote: »

Caz, do you think they are also due a full refund?

Not sure on that point with regards to the regs but it seems to be a possibility:o

Interesting, AFAIK, the regs don't mention a refund for any cancelled flight, but I would assume that it would be automatic from the airline, not yet heard of a case when this hasn't happened.

Plus the airline would not know at the outset if you knew about EC261

Interesting you know, I bet some airlines would try and make it a condition of a refund, that you didn't pursue your EC261 rights, I really wouldn't put it past the worst offenders.

Cheers,

NoviceAngel

EDIT ~ doesn't this in the regs clear the re-routing / cancelled flight refund issue up? That you posted ?

http://forums.moneysavingexpert.com/showpost.php?p=67799392&postcount=330

not_happy_with_monarch

Having waited over 6 months for a response to a claim from Monarch for an18 hour delay (on a flight to Greece) - stuck in airport overnight - they have finally come back with confirmation that they will pay compensation of £293.11 (400 Euros). This is less than the amount I blieved I was due (based on the helpful 'moneysavingexpert.com pages).

Can I challenge them? what are my next steps?

I wish to persue further if I can because the way the delay itself was handled (treated poorly at airport during delay with no comm's and since the claim subject to constant rebuffs) not to mention two days wiped off precious holiday has not left me in an 'take it lying down' mood.

Any advice welcome.

glentoran99

not_happy_with_monarch wrote: »

Having waited over 6 months for a response to a claim from Monarch for an18 hour delay (on a flight to Greece) - stuck in airport overnight - they have finally come back with confirmation that they will pay compensation of £293.11 (400 Euros). This is less than the amount I blieved I was due (based on the helpful 'moneysavingexpert.com pages).

Can I challenge them? what are my next steps?

I wish to persue further if I can because the way the delay itself was handled (treated poorly at airport during delay with no comm's and since the claim subject to constant rebuffs) not to mention two days wiped off precious holiday has not left me in an 'take it lying down' mood.

Any advice welcome.

what did you think you were due?

monarch thread here

https://forums.moneysavingexpert.com/discussion/4384583

Caz3121

not_happy_with_monarch wrote: »

they have finally come back with confirmation that they will pay compensation of £293.11 (400 Euros). This is less than the amount I blieved I was due

compensation is based on distance. €400 is for flights between 1,500 and 3,500km....I cannot find a routing between Greece and UK that is more than 3,500km so not sure why you would be entitled to any other amount...what was you route?

JPears

Tyzap wrote: »

Caz, do you think they are also due a full refund?

Not sure on that point with regards to the regs but it seems to be a possibility:o

They are due a refund AND compensation if the flight is delayed more than 5 hours, or alternative arrangements are more than 5 hours due to cancellation.

Hermatite

Thomson still disputing our delay claim, apparantly draft guidelines published by the European Commission to help customers & airlines understand what amounts to extraordinary circumstances state that technical faults ARE extraordinary circumstances. Has anyone else heard of these guidelines? I can't find details online.Are drafts legally binding? Surely the Supreme Court ruling holds precedence.

keith_of_london_2

I was delayed by Easyjet in the Summer, the paid the Article 7 compensation ( € 250 per person) very quickly. The MSE template helped as did , I think, directing the letter to the CEO Carloyn McCall (?) - her email appears many times in the forum. But you do need a serious title to your email to get a response - like us all she is very busy!

As for the Article 9 claim ( the reasonable meal and telephone calls), this was a constant battle , Easyjet said £3.00 , yes £3.00, was reasonable for the main meal airside at Gatwick - have you seen the price of a sandwich at Gatwick? or for that matter on an Easyjet flight!!! - let alone a meal !!! I leave readers to decide if over twice the "reasonable" meal price is reasonable for Easyjet to charge for an inflight snack.

The issue went to the CAA , who referred the case back to Easyjet, they held firm, CAA said that Easyjet needed to reconsider , Easyjet held firm . I wrote to the CEO advising that I was not happy, and would take all legitimate steps to recover including but not limited to Court action as we were left in a deadlock situation after the refusal to accept the CAA's comments , but more importantly what is "reasonable" in so many different areas.

I eventually received an email, after a couple of reminders/chasers, from customer services at Easyjet telling me to read the Regulations as it clearly stated £3.00 was the Regulation sum , they even said their docs on the website stated this as part of the Regulations. Anyone who has read, or had a slightest glimpse of, EU 261/2004 will know it states the meal to be reasonable.


After a final serious discussion in which we covered the subject of litigation for the definition of reasonable, Easyjet agreed to refund the cost of the meal - clearly now accepting that about c £15.00 was reasonable for a meal (one course and some water) at Gatwick airside in the light of a 5 1/2 hr delay, and therefore meaning we would not not get to our destination until nearly mid night! for a very early afternoon flight.

IF ONLY EASYJET HAD READ THEIR OWN WEBSITE AND THE REGULATIONS they would have been in a stronger position.

Additionally , Easyjet made a further goodwill /ex gratia offer of £50 of flight vouchers for the 2 of us.


Was it all worth the 5 months of correspondence - YES there is a definite principle that customers cannot be treated, in my opinion, so badly and expect to be fobbed off with false and unsupportable statements from the airlines in the hope that they will go away.



you certainly need persistence to get anywhere with a claim - good luck to anyone who makes Article 9 claim.

Keith of London

Holmstreau

My flight was cancelled when another airline needed the runway to make an emergency landing.
Because of this, my airline (easyJet) declined any compensation saying it wasn't their fault. The other airline said it was nothing to do with them and advised me to claim on my holiday insurance.
easyJet wouldn't even pay for my train travel back to the airport the next day!