Compensation for delayed flights Discussion Area

Micky_g

JPears wrote: »

Is TAP an EU airline? If so, they are wrong.
Possibly a moot point and little case evidence one way or another but if your return journey was a single ticket, you arrived over 6 hours late irrespective of any rebooking.
They are trying to interpret the regs, incorrectly IMHO, to their advantage.

Quoting the Folkerts ruling had the desired effect, I didn't hear anything else from them until I chased again a month afterwards at which point they agreed to pay, which they promptly did.

Just got that one out of the way and I ended up with a 17 hour delay London to Hong Kong courtesy of Swissair, so here we go again..... I think this one could be more of a struggle though as not only have Swissair quoted "exceptional circumstances", but they're refusing to tell me what those circumstances are!

NoviceAngel

Micky_g wrote: »

..........

Just got that one out of the way and I ended up with a 17 hour delay London to Hong Kong courtesy of Swissair, so here we go again..... I think this one could be more of a struggle though as not only have Swissair quoted "exceptional circumstances", but they're refusing to tell me what those circumstancesss are!

Really, 'more of a struggle' well it will be if they went belly up in 2002?? Otherwise take them to Court, and enjoy your compensation....

Cheers,

NoviceAngel

razorsedge

Micky_g wrote: »

Swissair quoted "exceptional circumstances", but they're refusing to tell me what those circumstances are!

Doesn't matter if they don't tell you what 'exceptional circumstances' there were as they do not count. Only extraordinary circumstances can relieve an airline of its obligation to pay compensation.

Send them an NBA and don't forget to (have a read of first) refer to Pre Action Conduct Protocol (particularly Section II 4.4 (1)) and that you will bring their non-disclosure to the attention of the Judge when you get to court.
https://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct

tigerm25

Just had my email through to say that we have been given the full compensation of €1200 (€600 each). Well chuffed!

Our flight was delayed by about 24 hours from Toronto to London back in May 2014. I just copied Martin's template and it took about a week.

Happy days! :money:

NoviceAngel

tigerm25 wrote: »

Just had my email through to say that we have been given the full compensation of €1200 (€600 each). Well chuffed!

Our flight was delayed by about 24 hours from Toronto to London back in May 2014. I just copied Martin's template and it took about a week.

Happy days! :money:

A great result and such a quick result, congrats on your success

Cheers,

NoviceAngel

bonesd

Hi,
I have been sent a voucher from Thomas Cook as compensation for a flight delay. Can I ask for a cash settlement instead?

dunkertruck

bonesd wrote: »

Hi,
I have been sent a voucher from Thomas Cook as compensation for a flight delay. Can I ask for a cash settlement instead?

http://forums.moneysavingexpert.com/search.php?searchid=160547470

legal_magpie

Yes. You are not obliged to accept vouchers

Mark2spark

bonesd wrote: »

Hi,
I have been sent a voucher from Thomas Cook as compensation for a flight delay. Can I ask for a cash settlement instead?

Right ho... time for a forum break for me guys

NoviceAngel

Mark2spark wrote: »

Right ho... time for a forum break for me guys

After reading your last few posts, and in the threads they've been in, by all means take a break, but we upstarts like me, still heavily rely on the forum experts, with an encyclopaedia of knowledge that us mere junior posters aspire to....

If you do decide to take a break enjoy it, but I'd just open a can of beer :cool:;). :beer: