Compensation for delayed flights Discussion Area

JPears

Evasion?
Its actually misleading to the point of being untrue. As far as we know, English (and Welsh) courts are NOT considering Jet2's desperate attempts to procrastinate and obfuscate further in the Dutch courts/EUCJ.
Naughty Flybe.

Was that a reply to your first claim letter, or an NBA?

batman44

MGPhoto wrote: »

Anyone tried claiming from Flybe lately?
If so, did you get this pathetic attempt at evasion?-

Dear Mr *******

Your EU261/2004 claim

Following the Supreme Court's decision not to grantpermission to appeal in Jet2.com v Huzar, it has been necessary for Flybe toundertake an internal review with our legal advisers, of all claims where therehas been a technical issue with an aircraft and a defence of"extraordinary circumstances" potentially applies. While thisreview is in progress, it involves a substantial number of claims. Currently we hope that the review will have been completed within the next 8weeks, ie by 15 January 2015.


We also wish to make you aware that a request for a rulingon whether a technical problem can constitute an 'extraordinary circumstance'has been submitted to the European Court of Justice. The English Courts arecurrently considering how claims are dealt with in light of that request to theEuropean Court of Justice.


We will provide you with an update on the English Courts'position once this is known and we will be in touch on or before 15 January2015 to advise how your claim will be taken forward.



In regard to your car parking, I must advise that thecorrect and recommended way to claim for this would be through your travelinsurance as it is considered to be consequential loss. If you would liketo claim through your travel insurance, I will gladly confirmthat this flight was cancelled to aid your claim.

As you have received this letter we hold yourdetails on file and there is no further need to contact us.

Kind regards

Tom Breedon
Customer RelationsAdministrator

0371 700 5000
00 44 1392 683165 fromoutside the UK (calls charged at your local rate)
Fax: 0845 155 0628

Telephone Opening hours:
1000 to 1400 Monday toFriday

What complete and utter claptrap, the UK court are very, very clear on this after the SC ruling, this has nothing to do with the ECJ "Dutch" case that jet2.com are trying on, write back and let them know! give them 4 weeks in fact write them and NBA and give them four weeks to pay up. Do not wait for them!

We also wish to make you aware that a request for a rulingon whether a technical problem can constitute an 'extraordinary circumstance'has been submitted to the European Court of Justice. The English Courts arecurrently considering how claims are dealt with in light of that request to theEuropean Court of Justice.

This has been made in a Dutch court case and nothing to do with UK law! The SC here in UK has thrown this argument out.

Read Vaubans guide on this on how to go about things.

Tyzap

In my honest opinion this is exactly the type of response and attitude that the CAA should be coming down on very heavily.... That is if they performed their role as NEB with any integrity.

JPears

I note that you didn't quite manage to put CAA and integrity into the same sentence :cool:

ScumBag

Some years ago I arrived at Gatwick on a Saturday with hand luggage only and already checked in for my flight to Spain with EasyJet. I was only going for 6 days.
The flight was cancelled, due to staff shortage (they told us). They could get me out via Palma Mallorca, or they would put me in a hotel till Monday to fly me direct. Either way they would give me 250 euros compensation.
I didn't trust them to compensate me if I went via Palma, and I didn't want to stay in a hotel so I went home for 2 nights, during which time I put in a claim for the cancellation of the flight.
Upon returning to the airport on the Monday, we boarded on time and then took off over 3 hours late due to a technical fault. I should have refused to pay for the drink I ordered on board as I was well within limits for receiving refreshment, but didn't.
When I got home 4 days later, I had an email from EasyJet saying they would give me just £7 in compensation. What??!! They said the flight had been cancelled due to "extraordinary circumstances" which they now claimed was a technical fault.
I responded that I had originally been told it was staff sickness (and people get sick all the time, so that wasn't extraordinary) and that the replacement flight had been delayed by over 3 hours due to technical fault so that clearly wasn't extraordinary either.
Eventually I wrote to Stelios, and appealed to his better nature. I guess he has got a better nature, as I soon received the 250 euros compensation, plus my return train fare (airport to home and back again). I did not, however, receive compensation for tube tickets on that journey, nor any of the phone calls I had had to make to let people (and car hire) know I wasn't arriving.
Their argument for this was that I could not produce receipts. My argument was that I was using Oyster PayAsYouGo (which has clearly publicised prices for journeys) and Vodafone PAYG (which also provides clear prices for the calls I'd made) but this fell on deaf ears.

Now I just need to get Iberia to compensate me for sending me back to Heathrow instead of Gatwick, arriving home 5 hours later than expected. They actually quote the very legislation that says I'm entitled to compensation to tell me that I'm NOT entitled to it!

ScumBag

JPears wrote: »

I note that you didn't quite manage to put CAA and integrity into the same sentence :cool:

I'd love to read Vauban's guide - where is it?

Caz3121

ScumBag wrote: »

I'd love to read Vauban's guide - where is it?

https://forums.moneysavingexpert.com/discussion/5042802

note >> They said the flight had been cancelled due to "extraordinary circumstances" which they now claimed was a technical fault. << this is in your favour, Since the lost appeal at the end of October this year, airlines cannot dodge paying compensation for technical delays

you will find it all in the guide

babinaba

Hi,
Has anyone had success recently with Air France? Last year we were booked on a flight from Edinburgh to Las Vegas via Paris & Salt Lake City (code sharing with Delta but all on same reference number). The Edinburgh flight was delayed (I recall a technical issue and then the door wouldn't close). This meant we missed our connecting flight in Paris (Delta flight) and had to be rebooked onto a flight to LAX (Air France flight) then onto Vegas (Delta). We arrived into Vegas 3 hours 15 minutes later than the flight we were originally booked on.

Air France have confirmed the rebooked flight times to me via email and I then submitted a claim on the 31st October via their website but haven't had anything from them apart from their automated response. I chased them at the end of November but still nothing apart from automated responses.

I'm assuming I have a valid claim but I'm wondering if this is just Air France being slow or whether I should do something else?

Thanks

Caz3121

babinaba wrote: »

I'm wondering if this is just Air France being slow or whether I should do something else?

If you read the AF thread, you should get an idea about their turnaround times
https://forums.moneysavingexpert.com/discussion/4384719
Vaubans guide will help you too (in the FAQs)

babinaba

Caz3121 wrote: »

If you read the AF thread, you should get an idea about their turnaround times
https://forums.moneysavingexpert.com/discussion/4384719
Vaubans guide will help you too (in the FAQs)

Thank you - took the advice on the guide (apologies for not seeing it previously) and contacted AF via social media and they've said they'll mark my claim as a priority to give me a response so hopefully that's given them a push