Compensation for delayed flights Discussion Area

Peanut100

I wonder if anyone has any views on this. We booked a BA flight from leeds to London and another BA flight from London to LA for our honeymoon. The domestic flight was cancelled. BA said it was due to snow. However every other airline was operating. They offered everyone else a coach to Manchester to get a flight to London and then thy could get the original London LA flight. There was no room for us and they told us we would have to make our own way down to London or get a flight th following day. We got a train on the assurance BA would reimburse our expenses. We managed to get a later flight which arrived 3 hours later than our original flight was due to. After a year of corresponding with BA, they have finally agreed to to reimburse our expenses (minus interest). However I would still like to explore the possibility of compensation. I do not accept that the cancellation was outside of their control because every other airline was operating. Does the compensation legislation apply in circumstances like ours where the domestic flight was cancelled meaning we were unable to get our original flight and the alternative flight we got was 3 hours later than the original?

Sorry for the epic message but I have been really disappointed with the way BA have handled this entire matter.

Impulse1976

Hi all wondered if anyone can give me any help on what i need to do.

Holiday Ryanair flight from Malaga to Leeds in 2013 scheduled from Malaga at 9.20pm to arrive at 11.35pm. The flight actually left at 12.43am and arrived at 2.20am which is 2 hours and 45 mins delay. I tried to claim when we came back in 2013 and they said that the technical fault regarding the toilets didnt cover the compensation rules. With the new regulations i am trying again. Do i: -

a) Complete the online form (like i did previously)
b) Complete the martin lewis template letters and send to them

The flight was delayed more than 3 hours leaving but they caught a bit of time up flying back so delayed in total just under 3 hours - would i still be able to claim for this?

Thank you for your help.

Vauban

Please don't double post. If you arrived less than 3 hours late, you're not due compensation.

Mark2spark

Peanut, in times of bad weather the ATC might impose greater depart/arrive times between aircraft movements, so whilst it might look like "every other aircraft is flying" the airport might well be running at reduced capacity and some flights have to be cancelled, - this is then due to the weather and is a valid EC.
However, you do need to explore further to establish this as fact. Try and get the ATC log of communications on the day. (by writing to the airline)

Ayrcomm

Hi All

I'm after a bit of advice. I have a pretty clear cut case with a Thomas Cook and a 14 hour delay from Cardiff to Cyprus due to 'exceptional circumstances' in October 2014.
I started a claim and received a response from T Cook stating that they accepted the Supreme Court ruling and they must now find out why my flight was delayed. I replied stating that this is not good enough, the TC rep in the airport was rather forthcoming with info regarding the delay. I have asked them for settlement of my claim within 14 days.
What should I do next if I don't get a payment? Is it too early for a small claims court?

NoviceAngel

Short answer:
Hi,
Ayrcomm
,

Welcome to our world......


1 ) Please post in the correct thread https://forums.moneysavingexpert.com/discussion/4384693

2) read Vaubans guide.:T:A

3) You don't want to know what the long answer is, but please post any questions not answered by Vaubans guide!

Ayrcomm

Thanks NoviceAngel

dewie85

Hi,
i need some advice. I have a valid claim for a delayed flight back in 2011. I booked flights for myself and my girlfriend at the time, to go from London gatwick to larnaca, Cyprus. Flight was scheduled for the 7th and delayed until the 8th, so way over 3 hours. My problem is that i have none of my emails from that long ago, and didn't keep copies of my boarding passes etc, so i have no idea how to get the proof i need for the flight. I have called Thomas Cook who we flew with and they apparently have no record of us booking the flight...they said if we booked through a third party holiday site they wouldn't have our records and to contact the third party. I've tried that too and can't get through. Any ideas as to what i might do??? I'd hate to lose out on this just because i deleted my old emails
Any help will be much appreciated!!
JD

NoviceAngel

Hi JD,

All the info your looking for is in Vaubans excellent guide.

MGPhoto

Anyone tried claiming from Flybe lately?
If so, did you get this pathetic attempt at evasion?-

Dear Mr *******

Your EU261/2004 claim

Following the Supreme Court's decision not to grantpermission to appeal in Jet2.com v Huzar, it has been necessary for Flybe toundertake an internal review with our legal advisers, of all claims where therehas been a technical issue with an aircraft and a defence of"extraordinary circumstances" potentially applies. While thisreview is in progress, it involves a substantial number of claims. Currently we hope that the review will have been completed within the next 8weeks, ie by 15 January 2015.


We also wish to make you aware that a request for a rulingon whether a technical problem can constitute an 'extraordinary circumstance'has been submitted to the European Court of Justice. The English Courts arecurrently considering how claims are dealt with in light of that request to theEuropean Court of Justice.


We will provide you with an update on the English Courts'position once this is known and we will be in touch on or before 15 January2015 to advise how your claim will be taken forward.



In regard to your car parking, I must advise that thecorrect and recommended way to claim for this would be through your travelinsurance as it is considered to be consequential loss. If you would liketo claim through your travel insurance, I will gladly confirmthat this flight was cancelled to aid your claim.

As you have received this letter we hold yourdetails on file and there is no further need to contact us.

Kind regards

Tom Breedon
Customer RelationsAdministrator

0371 700 5000
00 44 1392 683165 fromoutside the UK (calls charged at your local rate)
Fax: 0845 155 0628

Telephone Opening hours:
1000 to 1400 Monday toFriday