Compensation for delayed flights Discussion Area

zcwalker

Hi,
My Family and I were booked on a Widero flight from Newcastle to Stavanger on 11-October-2009, we arrived at the airport and found that the flight had been cancelled. When we asked why the flight had been cancelled we were told “we don’t know it just didn't arrive in Newcastle”. Weather conditions were good and no industrial action was under way.
We then asked what would happen, we were hoping to return to my parents’ house who we were visiting and return to Newcastle the next day to attend another flight.
We were told that we would stay in a hotel paid for by the airline and then undertake a car ride the following day to Aberdeen airport where we would take a flight to Stavanger. I mentioned that we would prefer be placed on another airline and go via Amsterdam (as we have done in the past), and that the 6h drive to Aberdeen was a long way when we were travelling with a child of 4 when we would have no control over stopping (the route from Newcastle to Scotland is along an A road with very few options to stop).
It turned out that was our only option, we made sure that adequate measures would be made for our daughter in the vehicle (child seat) and my father dropped us off at the hotel (we would not take a taxi without a child seat).
The next morning a large 8 passenger taxi arrived (without any child seats). After some protesting the driver managed to loan a child seat (booster) from a member of hotel staff, and we embarked on the journey with 5 other passengers from the flight (not sure where the others were).
We only stopped once on the way up at a garden centre, other than for my daughter to get out and be sick just before we arrived at Aberdeen.
We arrived in Sola airport around 5pm on the Monday afternoon (19hrs late); when I complained to the airline they said the flight departing from Sola has a “Technical” fault and it was not their policy to pay compensation.
Due to this my wife missed here first day in a new job and I missed a day working on a new project with our company’s major client, neither of which looks good. We also both lost holidays because of this.
I’m not sure if you think I have grounds to claim compensation, we were given an alternative solution which wasn't to our taste but it seemed we had no other option. Any comments would be greatly appreciated .

chumptastic

And our flight was delayed by 24 hours, but we turned up at the airport to get on it, it was definitely the correct flight number and i'm certain we were bumped.

zcwalker

Think you could be correct there. Just because another flight had been cancelled you still had a ticket for a particular flight, other passengers should have fitted around you. Interesting what people have to say in this case

Mark2spark

chumptastic wrote: »

Hey there, not sure if this has arisen - 260 pages was a bit too much to trawl through! I've made a complaint already through the BA website, but wondered if anyone had any thoughts on my particular case.
My wife and I were due to fly back from our honeymoon back in April 2010, from Mauritius to Heathrow, right in time for the ash cloud to descend. Obviously there was carnage with the flights, and ordinarily I think that we wouldn't have a case as it was out of the airlines hands. However...

Our flight number actually flew from Mauritius airport (I think it flew on time, as well), but we were bumped from the flight in favour of people whose previous flights were cancelled. Because of this, I think we might have a case as it was the airline's fault that we didn't get on our flight, and not the "act of god".

As a result, we didn't fly back for another 12 days.

It seems fairly cut and dried to me, but obviously the pound signs are flashing so I might be overly optimistic!

Thanks in advance for your comments.

You was denied boarding and are due compensation accordingly. Write the template letter to fit your circumstances.

mjgreen60

Hi all. My parents were recently due to fly from gatwick to the Isle of Man but due to the snow (allegedly) were delayed from Friday until Tuesday, each time the flight being cancelled and rescheduled for the next day. Each time easyjet claimed that they were unable to fly due to weather but other flights were going in and out around the same time, hence the allegedly!

My question is does each delay/cancellation count as a single event, ie they could claim 3 times over or is it just one.

Hope that makes sense.

Thanks

Mj

acronin

Hi,

Hope someone can help.

Persuing a claim against Thomas Cook re 6 hour flight delay from Tenerife last summer.

Was told by the pilot at the time that it was due to the airline using the plane due to take us home for a flight needed for Cyprus.

This seems to me to be a reason for us to be due compensation. Thomas Cook say it's 'extraordinary circumstances' and disagree.

As the flight was from a Spanich airport, the CAA tell me I must persue this through the Spanish authorities. So far only have a phone number or address, but would prefer to use fax or email if possible because of cost and tracking reciept.

Has anyone else had to go through this authority? If so, how did you go about it? Do you have email or fax details?

Any advice/experience greatly recieved.

Thanks

111KAB

acronin wrote: »

Hi,

Hope someone can help.

Persuing a claim against Thomas Cook re 6 hour flight delay from Tenerife last summer.

Was told by the pilot at the time that it was due to the airline using the plane due to take us home for a flight needed for Cyprus.

This seems to me to be a reason for us to be due compensation. Thomas Cook say it's 'extraordinary circumstances' and disagree.

As the flight was from a Spanich airport, the CAA tell me I must persue this through the Spanish authorities. So far only have a phone number or address, but would prefer to use fax or email if possible because of cost and tracking reciept.

Has anyone else had to go through this authority? If so, how did you go about it? Do you have email or fax details?

Any advice/experience greatly recieved.

Thanks

I have email details for the HQ at Madrid but they just do not answer emails. They have however responded to my snail mail and said so long as the airline responds their answer will be with me within 30 days.

gemclo

Hi, This is concerning a 4h 20m delay i had on a RYANAIR flight from France to Stansted (UK), in August 2007 (which i have previously posted details about).I wrote to Ryanair, who replied to say they refused my claim as it was over 2 years.
I then wrote to the "Regulator" in France, who replied to say they could not help as it was over 5 years ago.
I then rang the ECC for advise. They said they could not help me as the time limit is different for different countries, and the limit for France (My departure country), is 5 years.
I am confused, as i thought EU ruling for time limits to claim was 6 years??
Is my only remaining option a "Court claim"?

williamro

gemclo wrote: »

Hi, This is concerning a 4h 20m delay i had on a RYANAIR flight from France to Stansted (UK), in August 2007 (which i have previously posted details about).I wrote to Ryanair, who replied to say they refused my claim as it was over 2 years.
I then wrote to the "Regulator" in France, who replied to say they could not help as it was over 5 years ago.
I then rang the ECC for advise. They said they could not help me as the time limit is different for different countries, and the limit for France (My departure country), is 5 years.
I am confused, as i thought EU ruling for time limits to claim was 6 years??
Is my only remaining option a "Court claim"?

If the French limit is 5 years you have no hope as your claim is out of time and the Court would not support you. Ryanair are unlikely to pay out voluntarily. Time limit in UK is 6 years.

Caz3121

gemclo wrote: »

I am confused, as i thought EU ruling for time limits to claim was 6 years??
Is my only remaining option a "Court claim"?

The EU regulation goes back to 2005 and after that date you can approach the airline

however

If the airline refuse to pay out you need to then go through the court system, which in the UK will have a deadline of 6 years and may vary in other countries