Compensation for delayed flights Discussion Area

spaceaarvark

Magic_Man wrote: »

Quick question, apologies if it's been asked previously but it's a long thread.
Why is the amount for 3500+km for 3 hours less than the amount for less than 3500km for 3 hours...?

Possibly because a three hour delay on a short flight is proportionately worse than a three hour delay on a long flight?

bonbannah

We have been trying to claim from ba since last July when the flight was delayed to Johannesburg by 20 hours. They refused the claim twice (the second time after the eu ruling was finalised). When I emailed again injanuary I included a link to the mse article which described success stories and the legislation. I received an email yesterday to say that we will be receiving 1200 euros compensation, this will be paid by bank transfer!

helenm4920

HiJust wondered if anyone has had success with Thomson's?


I sent all my tickets, completed forms etc about 3/4 weeks ago but haven't heard yet.


My flight was delayed 24 hours.

LBD

bonbannah wrote: »

We have been trying to claim from ba since last July when the flight was delayed to Johannesburg by 20 hours. They refused the claim twice (the second time after the eu ruling was finalised). When I emailed again injanuary I included a link to the mse article which described success stories and the legislation. I received an email yesterday to say that we will be receiving 1200 euros compensation, this will be paid by bank transfer!

WEll doen, clearly not Monarch you flew with lol... :beer:

LBD

helenm4920 wrote: »

HiJust wondered if anyone has had success with Thomson's?


I sent all my tickets, completed forms etc about 3/4 weeks ago but haven't heard yet.


My flight was delayed 24 hours.

Not Thomson, but my stuff has been with Monarch 15 weeks and counting... they are by far the worst, other airlines are starting to pay out..

Set your own time frame and stick to it, do not let them dictate... I would send an LBA giving 14 days to reply and then submit county court paperwork...:T

spaceaarvark

helenm4920 wrote: »

HiJust wondered if anyone has had success with Thomson's?


I sent all my tickets, completed forms etc about 3/4 weeks ago but haven't heard yet.


My flight was delayed 24 hours.

This would be the form that said "we'll aim to respond in full within 56 days upon receipt of your completed form, but from time to time it can take longer"?

I think you'll have to be a bit more patient! I have put a reminder in my diary at 10 weeks after I sent the forms in...

peejay57

peejay57 wrote: »

Hi
My flight from manchester to mallorca on 08/09/12 was delayed from 1640 to 2330 we got a free meal and nothing else eg refreshments.Unbeknown to me the airline was asking some people if they would like to take flights with other airline rather than waiting but never asked my wife and I.I have lost a night in my appartment, a day less on my car hire(for which i had to pay an excess for picking up my rented car out of hours).On top of that we were never even offered a free drink on the plane.We were told that the plane we were supposed to travel on had been diverted to pick up people at Sharma el Shiekh.I have also found out that Monarch new this at 0500 of that day.I rang up and complained at the time and was basically just fobbed off.Do you guys think it is worth a letter for flight delay compensation.

Cheers Guys

Hi Guys

it has now been 2 months since my first complaint and after 30 days i recieved a claims form with the following response
Date:02-Jan-13 11:40



Dear MrJ******



Thank youfor your correspondence regarding your flight to Palma.



I am sorryfor the delay you encountered and the obvious disruption this caused you. Asyou are aware we were experiencing technical problems within our fleet. In thissituation our operation team will look at our entire flying programme to seehow they can still operate all the flights whilst still trying to minimise anydelay for all of our customers. Unfortunately the changes that they had to makedid result in your flight being delayed.



We do tryto avoid delaying our passengers but as with all airlines technical problems dooccur from time to time and safety is always our number one priority; however Iagree that it is the way we manage these delays that affects the passenger'sexperience.



As you maybe aware we have received notification that the ECJ has ruled that passengersmay be legally entitled to claim compensation in the respect of delayedflights. In light of this we have set up a dedicated team to process suchclaims. All passengers wishing to pursue delay compensation are required tofill in an individual claims form for each passenger aged 16 and over for therequest to be considered.



I havetherefore attached a copy of the claims form which you can print, complete andreturn at your convenience.


Kind Regards

filled in the form and it has noe been another month and no further reply.How long should I wait (i.e. reasonable time) before maybe going to the next stage and issuing them a LBA or am i being a bit to premature.

Thanks

coolsteel

I was delayed last May, i know the airline (Monarch) and date but not the flight number. Is there a way to find this out?
Thanks in advance

Vauban

http://www.guardian.co.uk/money/2013/jan/31/airlines-refuse-delayed-flight-payouts

I've posted this link in the Monarch forum, as they are singled out in particular (quite right!), but I thought a broader readership might find it interesting.

The comments about the CAA at the bottom are worth noting. It doesn't look like they're being very helpful. If the airline won't play nice, the Court is your only friend.

Vauban

http://www.independent.co.uk/travel/news-and-advice/uk-airlines-accused-of-obstructing-legitimate-compensation-applications-for-long-flight-delays-8475965.html

One more article from the Independent - also worth a read. See how quickly Thomson fold when pressed by the journalist whether providing the air ticket for necessary for a claim. Watch Thomas Cook squirm when they try to explain away their "28 day deadline" response, that so many people have been receiving.

Why do they value their corporate reputations so cheaply?