Compensation for delayed flights Discussion Area

blondmark

gemclo wrote: »

... and the limit for France (My departure country), is 5 years.
I am confused, as i thought EU ruling for time limits to claim was 6 years??
Is my only remaining option a "Court claim"?

You don't mention where you're domiciled. If it's England then you should issue a claim from an English county court under the European Small Claims Procedure (Form A) and they will serve it on Ryanair in Dublin (details in the 'Ryanair only' section.

Is your only remaining option a court claim? With Ryanair it's everybody's only option from day one!

maghater

111KAB wrote: »

I have email details for the HQ at Madrid but they just do not answer emails. They have however responded to my snail mail and said so long as the airline responds their answer will be with me within 30 days.

I wrote to AESA (Spanish Regulator) about an 8 hour delay out of Palma last June. Quite slow, they wrote to Thomas Cook requesting a report into the incident. After 10 weeks received another letter from them saying that TC had not bothered to reply to them after two months and therefore the AESA considers that the company has not proved that the long delay was caused by extraordinary circumstances , and accordingly should pay me and my party 400 Euros each.

That was on 19th November, and Thomas Cook still wont pay up, have therefore taken them to court. I do however feel that refusing to respond to the national enforcement body is as good as admitting fault, only hope the judge does.

maghater

bennmark0 wrote: »

i have submitted a claim against thomas cook for a 18 hour delay from cuba,but they class it as extraordinary and say no compensation is due
this is a funny one i will explain what happened,the flights home were on a tuesday to gatwick and wednesday to manchester,we found out the gatwick plane had to turn back to the uk two hours into the flight,the guests at the hotel were told it was a tech fault,they were told later that day they would fly home the following day,they were also told by the rep they would be on the plane coming from manchester.
the next day we were first told our plane was seven hours late,then later told it was cancelled and we would fly on the thursday morning.when we got on the plane the pilot told us that that plane had gone tech two hours into the flight and returned to the uk,sound familiar,so unless they had two planes with the same faults,which i think is unlikely, the shifting of passengers from one flight to the other seems to hold water.
so i think i have good reason to demand compensation.
if anyboby has any views i would love to hear them

They will not pay up without a fight. Have you looked on the forum dedicated to Thomas Cook lots of similar problems to yours, and some good advice

maghater

boatmate wrote: »

Had A flight delay of 12.5 hours at Manchester airport a couple of months ago. I wrote to Thomas Cook to complain that we had lost a whole day of our holiday because of it. After a lengthy wait (weeks) I eventually received a letter of apology and a voucher for £50 from them. In the meantime I read Martins info and used the template within one week received another letter this time with a voucher for £630.!!!
All thanks to monersavingexpert.com

you need to contact Thomas Cook Airlines, Thomas Cook Business Park, Coningsby Rd., Peterborough PE3 8SB . Give the details of the flight, and say you are claiming flight delay compensation under EU regulation 261 / 2004 . They will drag it out, then claim extraordinary circumstances, but be prepared for a fight, you should have a good case. Have you looked at the sub forum on MSE site dedicated to Thomas Cook delays, there is some good advice there. Good luck

Tired_out

What are the general thoughts about the care that an airline gives after a cancelation ?

In my case the aircraft was subject a major bird strike,this caused the flight to be cancelled, we were put up over night in a hotel , but the next day was a disaster , we were put against our consent on a flight to gatwick instead of Manchester and then a 6 hour bus ride on basically a school bus in a snowy m6 with out any provide food or drink, in all we were over 30 hours late getting home and had to take extra days off work

The airline have apologized but only offered a small portition of their flying club points to use towards future flights with them.

When checking their flights there are no available and convieniance flights for us to use

A bird stike is probably exceptional circumstances but providing a room etc does it mean they do not have also to give reasonabl compensation

fastdaz

Hi, i flew to Malaga from Manchester airport back in September 2006 and had a massive delay. I was supposed to fly at 8am and didnt leave until after 4pm. The delay caused me loads of problems because i was supposed to be picked up by my brother but by time i arrived he couldnt get me so had to get a taxi which was difficult as the driver spoke no english. I was travelling alone and it was awful. I remember complaining at the time to Thomson Fly as they were then but i just got fobbed off. Can i try and get compensation now? I unfortunately dont have any documents the only thing ive got is my boarding pass which shows my name, flight number, departure time and date as it was over 6 years ago. Any advice appreciated.
Also can i claim from Virgin Atlantic, i was booked on a flight to Las Vegas on 9th February 2011 but they cancelled this flight and changed me to the flight on the 10th February. Id already booked a flight down to Gatwick from Manchester on the 9th and it was going to cost me more than the ticket to change the flight to the 10th so had no choice but to travel down on the 9th and stay overnight at Gatwick. Again i have no proof of the hotel but ive got the boarding pass for the flight to gatwick on the 9th and the flight to Las Vegas on the 10th. Can i claim compensation for this because my holiday was cut short from 7 nights to 6 nights?
Thanks in advance.

autorotation6025

Hi,

Had over a 7 1/2 hour delay with BMI Baby in 2010 but who took the airline over and can you claim of them???

Thanks

Justwishin

Justwishin wrote: »

Hi I am posting on behalf of my daughter. She booked a flight to Bangkok from Birmingham for 10/12/12. She has had some correspondence from KLM but all they are offering is a goodwill gesture of a total of £41 for two pax.
The 1st leg of the journey was originally delayed due to technical reasons, they eventually took off at approx 12.30pm instead of 9.15am landing at Schipol airport too late to catch the second leg of their flight (booked on the same ticket)They then had a long wait in Schipol for the next flight approx 2hrs 30 mins late , therefore their overall landing at Bangkok was approx 4hrs late .
To add insult to injury they were late landing at Amsterdam on the way back meaning they had missed the connecting flight back to Bham and hanging around Schipol for approx 7hrs !
Any help will be very much appreciated as KLM are only offering £41 as a goodwill gesture, and I feel this is a valid claim for compensation.:j

Thanks

Hi everyone even though this was booked as one ticket with both boarding passes issued at BHX , the reply from KLM implies it wasn't one ticket.I need to point out the trip was booked with KLM on one booking ref and checked in on one ticket, although the 2nd leg of the flight was with China Airlines as a star alliance partner.All the docs were from KLM and booking and eticket supplied by KLM.
Any advice what to do next ? Here is a copy of their reply:

Dear Mrs.....,
Thank you for your reply. Unfortunately I cannot inform you differently than already done. The EU Regulation states how airlines must act according to their operation. Since this concerns a separate ticket this is not applicable. In case of all itinerary issued in one ticket the delaying airline is responsible for the continuing flights in the itinerary and issued in one ticket. In case of separate tickets there is no contract for KLM for the continuous flights issued on a different ticket.
I am sorry to be of no further assistance except for the payment of the direct costs. I will await your bank details and further needed information in order to reimburse you these costs.
With kind regards,
PASSENGER BUSINESS
Thanks in advance

bennmark0

just a quick one folks,i have made a claim against t c,been told by them E C the standard letter,i was wondering if anybody else on flight TCX245 from holguin to manch on 29-08-12 or should i say 30-08-12 by the time we left,have made a claim so i can compare notes.
many thanks

DJMSJM

Just rec'd a response to the 2nd letter I sent to TC (CAA have contacted them as well but don't know yet if they have heard from TC)

It might just be this weeks standard letter but this is the response I rec'd:

Dear........
I write to acknowledge receipt of your further communication.
I am sorry that you remain unhappy with the way your complaint has been dealt with initially and the further comments you have made will certainly be considered.
Following a review of your entire case, you will be contacted again with a view to bringing this matter to a satisfactory conclusion for all concerned.
In the meantime, I apologise for any delay in our further reply.

Fingers crossed!!!