Compensation for delayed flights Discussion Area

suki1964

WINDTALKER wrote: »

delayed by 28hrs in england last weekend
easyjet offered 3.00 voucher
boked our flights for the next day and put us in a hotel
the hotel/hostel was disgusting we refused to stay and went to a hotel close by costing us 65.00
the next flight was arranged for the next night ,again we were delayed
do we have any come back the fact the hotel was filthy and were delayed again:mad:

Stuck cos of the snow?

Not the airlines fault

boatmate

Had A flight delay of 12.5 hours at Manchester airport a couple of months ago. I wrote to Thomas Cook to complain that we had lost a whole day of our holiday because of it. After a lengthy wait (weeks) I eventually received a letter of apology and a voucher for £50 from them. In the meantime I read Martins info and used the template within one week received another letter this time with a voucher for £630.!!!
All thanks to monersavingexpert.com

singh.simran

Hi, everyone I wonder if you have any thoughts:

I have just sent off an email to easyjet customer services pertaining to this flight ezy8424 BUD-LGW, dep 20:25 Hungary time, last sunday, which me and 10 friends were on.

I've complained about various things (rude stuff, inadequate refreshment compensation, amazing moment where man at check in desk hadn't heard of regulation 261 and I had to show him the text on the little perspex sign) but I suspect they will throw out the compensation for delay part without a second thought as according to both flightstats and the easyjet rep at gatwick, the flight landed at 01.03 i.e. 2 mins prior to the 3hrs. However this seems very disingenuous - I was looking at my watch and we might have touched down at ~3/4mins past one but we were then taxiing [at breakneck speed, for some reason (!)] and stuck on the plane. Doors weren't opened until gone 01.15 - surely we can't have arrived when were are physically captive by easyjet?

Of course the original "arrival time" is made up anyway - the flight takes two hours twenty minutes and so you'd expect an arrival around 21:45 for a departure at 19:25 (I'm accounting for time difference here). So they are giving themselves 20 minutes leeway for late planes they can justify as "on time".

Has any of this ever been examined by the courts at any level? Unfortunately it seems like all they do is compare the scheduled arrival and actual arrival, but to me that's a bit ridiculous if the scheduled one is made artificially late and the actual one artificially early.

Any thoughts most welcome

girlneedshelp

I'm just reading about compensation for the first time and had a question. I had a flight within the EU two years ago that was delayed 12 hours due to 'Mechanical' problems and they put us up overnight at the Holiday Inn. Are delays caused as a result of mechanical problems permitted to claim compensation or is that a get out of jail free card for the airlines? Thanks for the help. This is new information for me. :A

singh.simran

girlneedshelp wrote: »

I'm just reading about compensation for the first time and had a question. I had a flight within the EU two years ago that was delayed 12 hours due to 'Mechanical' problems and they put us up overnight at the Holiday Inn. Are delays caused as a result of mechanical problems permitted to claim compensation or is that a get out of jail free card for the airlines? Thanks for the help. This is new information for me. :A

I read through the first 2 and last 10 pages of this thread before my above post, so I'm no expert but it seems pretty clear that mechanical problems are NOT usually "extraordinary" - unless the airline can prove, not just show, that they took all reasonable actions to stop them occuring. Also if the problems were not on your plane but another one, causing a knock-on, they cannot rely on that.

There is an FAQ post that comes up every few pages on this thread containing links to relevant judgements etc on that point.

Caz3121

singh.simran wrote: »

Of course the original "arrival time" is made up anyway - the flight takes two hours twenty minutes and so you'd expect an arrival around 21:45 for a departure at 19:25 (I'm accounting for time difference here). So they are giving themselves 20 minutes leeway for late planes they can justify as "on time".

I fly weekly for a flight that is 55 mins to 1 hour and scheduled for 1 hour and 30 mins. On the way south the excess time is spent circling round Heathrow and for the return, more often than not we have not even taken off (Heathrow T5) until 30 mins after 'departure' time and we normally touch down around the scheduled time of arrival, arriving at the terminal later than that

For compensation they will use scheduled time of arrival which is assumed to be landing time v's actual time of landing

singh.simran

Caz3121 wrote: »

I fly weekly for a flight that is 55 mins to 1 hour and scheduled for 1 hour and 30 mins. On the way south the excess time is spent circling round Heathrow and for the return, more often than not we have not even taken off (Heathrow T5) until 30 mins after 'departure' time and we normally touch down around the scheduled time of arrival, arriving at the terminal later than that

For compensation they will use scheduled time of arrival which is assumed to be landing time v's actual time of landing

So it's all just spin but is interpreted to work at the airline co's benefit? If there is going to be a regulation with such clear cut rules on when compensation is payable etc it should at least define the times those rules are based on.

Do we actually know that airlines define landing time and scheduled arrival as the same? If they state to customers that the scheduled arrival is gate time (i.e. the time that actually matters) then there'd be a case for using gate time for these calculations

singh.simran

Interestingly the flightstats website states that the "scheduled arrival" is a gate time, and thus should be compared to gate. For some flights their stats calculate using gate v gate so true arrival (i.e. at the gate) must be reported in certain cases.

genieg63

Hi here is the reply from Air France but i actually never received any contact with them regard to the delay and never received any compensation offer as stated in their reply .They have stated that my claim is out of its time limit as i travelled over 2 years ago and they cannot pay any further compensation ,is that correct and what next ?


************************************************** ******
Thank you for your recent communication regarding the disruption to your flight AF225 from New Delhi to Paris Charles de Gaulle on 05 April 2010 and about which we have already contacted you on 10 April 2010.

Our original reference for this was ******** and our goodwill gesture- a travel voucher for 360 GBP- was 0*************

I am sorry for any inconvenience the disruption to your journey may have caused. I can assure that this in no way reflects the standard of service we aim to provide.

Air travel is governed by the international body of law known as the Montreal Convention of 1999. Article 35 of this regulation sets a time limit of two years from the date of the planned or actual arrival of a flight to claim for damages.

We have carefully reconsidered your request and taken into account all relevant details for your delayed flight. Consequently, we confirm that you have made this further claim outside this two year limit and so I must respectfully decline your request on this occasion.

Thank you for allowing us this opportunity to clarify our position in this matter. I do hope that we will have an early opportunity to serve your travel needs again in the future.

Yours sincerely,

D.Ralu-Miller / Ms
Customer Care Europe

girlneedshelp

singh.simran wrote: »

I read through the first 2 and last 10 pages of this thread before my above post, so I'm no expert but it seems pretty clear that mechanical problems are NOT usually "extraordinary" - unless the airline can prove, not just show, that they took all reasonable actions to stop them occuring. Also if the problems were not on your plane but another one, causing a knock-on, they cannot rely on that.

There is an FAQ post that comes up every few pages on this thread containing links to relevant judgements etc on that point.

Thanks so much for that! I'll go ahead and post off one of the form letters and see what happens. Thanks so much! :A