Compensation for delayed flights Discussion Area

AdamD

Daza wrote: »

They are also claiming a "knock-on effect" for my claim and refuse compensation - can I ask what the next step you took was

As far as I'm aware a "knock-on effect" doesn't constitute extraordinary circumstances. As far as I'm aware the law is still a bit ambiguous regarding what can and cannot be labelled "extraordinary circumstances".

As far as getting compensation, e-mail the CAA, and make a point of replying as quickly as possible to every e-mail they send.

Good luck.

delvey

VK-2008 wrote: »

Hi
My details were I was supposed to get tc flight on 16th dec Tenerife to Glasgow at 3.10 don't have number for flight on me
We were delayed until 4.20 when all passengers were called to a meeting saying the the emergency chute had opened at one of the doors they would have to take 70 passengers off plane and put them on another flight
My husband and I were taken off even though I had medical problems and told we would get a later flight
Tc then moved us to a thomsons flight at 8.35 to Manchester meaning we arrived about 1am the next morning and then had to bus it to Glasgow arriving at 6 approx
We were supposed to have arrived in Glasgow at 8pm on Sunday night however it was 6ish on Monday morning
I take it this would come under compensation as it was only selected passengers this happened to plus my husband has looked into the flight we had and tc had reported faults with emergency chute so it is a problem thy had known about

Did the original flight depart with passengers on?
If yes then it would be classed as 'denied boarding' so are entitled to compensation. Different to the recent ruling regarding delays

VK-2008

Yes the flight left about half 5 with all but 70 passengers on it
I have sent an email/complaint thing through their website on the 18th just waiting to here back now

Reue

Thomson refused my claim (Flight delayed due to the pilot being ill) claiming it was an exceptional circumstance. I have now written to the CAA.

Reue

Centipede100 wrote: »

Aircrew sickness or absence should not be ruled as "extraordinary circumstances" as these instances happen in all walks of life and it is very much within the control of the airline to manage this type of event.

Yup that is what I thought, shall wait and see what the CAA think.

VK-2008

Thanks. Well I got email off them an hour ago stating they can't find my booking! Bizarre but I have gave them additional info now so I don't see why they won't find it
But fingers crossed we get some good news really soon
I will keep you updated x

VK-2008

Oh got a message from t/c stating we should hear back from them today
If not then ASAP
So hopefully a nice wee Xmas present we will get from them

Camaro3

Camaro3 wrote: »

Just a quick one, we went on holiday to Spain in July 2008, booked through Co-op travel. Flight & Package was Thomson holidays. On the way back (at Alicante airport), we had a six hour delay due the one of the aircraft's engines failing on take - off.
I know the flight number & have checked on the flight stats website, but what I don't have is the booking reference.
I have tried Co-op travel, but they cannot find the holiday, so my question is, is the booking reference necessary if I have the flight number?

I Knew this wouldn't be easy. Got a letter today from Thomson with forms for flight delays enclosed. They want the boarding passes attached to the form as well as the booking ref.

The letter came back in OH's name, (I didn't realise she had booked it, because I paid for it). Anyway, I assume this means that they have found the holiday reference at their end.

What would be next move if I cannot provide reference number? When dealing with banks etc I have sent Subject Access Request, should I now do this with Thomson?

tomawest

I currently have a claim through from Thomas cook regarding flights for me and my girlfriend from manchester to Cyprus and back again. Both were delayed by over 4 hours, the first due to a chartered plane running late and then the boarding process being fluffed up resulting in a missed takeoff slot. The second due to having a plane out due to maintenance.

I have chased it again today and apparently there is a letter in the post. Interestingly, it contains this paragraph:

"Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation I would assure you that we took all reasonable steps possible to minimise the waiting time for our customers. In line with our obligations under Regulation 261, I would ask you to accept the enclosed voucher to the value of £1260.00 I trust this will allow us the opportunity to prove to you that your experience is not typical of our usual performance."

Now I haven't seen this voucher yet so will reserve judgement and i realise that it isnt cash however I trust that this will serve as some hope to some of you out there. The key thing being acceptance of responsibility for having planes out for maintenance.

delvey

Camaro3 wrote: »

I Knew this wouldn't be easy. Got a letter today from Thomson with forms for flight delays enclosed. They want the boarding passes attached to the form as well as the booking ref.

The letter came back in OH's name, (I didn't realise she had booked it, because I paid for it). Anyway, I assume this means that they have found the holiday reference at their end.

What would be next move if I cannot provide reference number? When dealing with banks etc I have sent Subject Access Request, should I now do this with Thomson?

Check your emails just in case you have the booking number. Also check on there website
And don't worry centipede, I do plan on taking this all the way. If I was delayed for a few hours then maybe not. But to be left in the airport overnight with a packet of crisps as food, they have failed altogether under the regulation