Compensation for delayed flights Discussion Area

tomawest

gabi99 wrote: »

Hello,

On 23 of Dec I had a flight with Air caraibes from Fort de France to Paris Orly which landed with 3.5 hours delay. Initially the flight was supposed to depart at 18:00. We were first announced that it was delayed to 19:15, then to 19:50 (I mention that the airplane arrived at gate - from another flight -approx 17:45). After boarding we sat in the airplane for about half an hour and were announced that the delay is due unloading a couple of passengers' baggage, after this we were announced that a fuel pomp at one of the engines had to be replaced and we waited for another 1.5 hours.

I found out about the complain form from: flight-delays section from moneysavingexpert website, but I'm not sure on which contact address from air caraibes to send this:Contact us webpage from air caraibes can be found on their website (I can't post links as a new user)

Sorry but tat sounds like a non eu based airline therefore this does not apply. I would suggest that you look at the legislation for the country that air caribes is registered.

gabi99

Thanks for the reply, the flight was from an EU airport (Matrinique is overseas region of France and quating wikipedia "As part of France, Martinique is part of the European Union") to an EU airport (Paris) and AIR Caraibes is based in Guadelupe (which is another overseas department of France)

nickdavinci

Hi,

I had a delayed flight with Ryanair, Dublin to London Stansted, on 20th Feb 2006. I have written to Ryanair and they have replied that they will not accept my claim as it falls outside of the 2 year period that they permit and you agree to when you purchase a ticket.

It is apparently part of Ryanair's General Terms and Conditions of Carriage, Article 15, which states that 'Any right to damages shall be extinguished if an action is not brought within two years of the date of arrival at destination'.

Is this just Ryanair declining as they always do or can I take my claim further ? Please can someone give me advice on the next step.

Nick

PrisonerCellBlockH

Hello all

I sent off the standard email requesting compensation to Air Asia X at the beginning of November. Although we qualified for the maximum amount of compensation, I did not hold out much hope as they no longer fly in Europe and so have no UK base. Also, I did not have any boarding pass or booking reference (flight was in Dec 2009, email account used is now closed and no record of flight when logging into my account on their website).

Anyway, I heard nothing back apart from the auto reply at the time. I kept meaning to chase it up and surprisingly today I received an email from them. I was given the usual fob off of extraordinary circumstances. However, they are mixing my flight up with one a few days earlier, citing engine failure and the part having to be sourced from France. My flight was the knock on effect of this as they had only one plane operating this flight so each subsequent day's flight was delayed until they caught up.

They ended the email by offering me 300EUR for each passenger as full & final settlement (without prejudice). I am in fact entiltled to double this and am interested in other peoples opinions if I should pursue.

If I ask for more, will they withdraw the 300EUR offer and I will be left with nothing?

I feel a bit greedy as the flights only cost me around £900, but I was left overnight in the airport - female travelling alone with 2 children and was unable to go home as I had travelled form Liverpool to London. I had a flight booked for Bali the next day so ended up being awake for 3 days!

Daza

Hmmmmm, what is this charge for that Ryanair have added to their prices I wonder

EU 261 Levy: 2.00 GBP

http://www.ryanair.com/en/news/ryanair-to-introduce-eu261-compensation-levy-of-2-euro

So looks like we the passengers have to pay our own "insurance" fee incase of any delays.

rusty_frog

Daza wrote: »

Hmmmmm, what is this charge for that Ryanair have added to their prices I wonder

EU 261 Levy: 2.00 GBP

http://www.ryanair.com/en/news/ryanair-to-introduce-eu261-compensation-levy-of-2-euro

So looks like we the passengers have to pay our own "insurance" fee incase of any delays.

Didn't take them long did it?

enc10

johannab wrote: »

Hi,I also am dealing with Thomson. On the front of the blue form they have underlined "it is essential that you send to us you flight ticket" .
Has anyone else got this /seen this? Do they mean the boarding passes? Whatever it means it does appear that they are saying they won't deal with us unless its enclosed. Also ,it says on the form any missing info or evidence will just result in the form being returned to us.
I have the original confirmation emails with booking numbers that I can enclose . Surely this should be enough to pinpoint us and the flight in question...? They will do anything possible to delay and block us ,I know.

I received this too from Thomson. I have the booking forms, but no ticket or boarding passes, not really sure where to go from here if they are going to ignore the form without these attached.

J_B

Daza wrote: »

Hmmmmm, what is this charge for that Ryanair have added to their prices I wonder
EU 261 Levy: 2.00 GBP
http://www.ryanair.com/en/news/ryanair-to-introduce-eu261-compensation-levy-of-2-euro
So looks like we the passengers have to pay our own "insurance" fee incase of any delays.

rusty_frog wrote: »

Didn't take them long did it?

It's dated March 2011 :cool:

Gorbar

I have also had the claims form off Thomsons, I have informed them that when they refused my first claim 12 months ago I threw them away. I have attached a copy of the original Invoice. I'd anybody notice the small print it could take up to 56 days, sent my original LBA at the end of October

AdamD

tomawest wrote: »

I currently have a claim through from Thomas cook regarding flights for me and my girlfriend from manchester to Cyprus and back again. Both were delayed by over 4 hours, the first due to a chartered plane running late and then the boarding process being fluffed up resulting in a missed takeoff slot. The second due to having a plane out due to maintenance.

I have chased it again today and apparently there is a letter in the post. Interestingly, it contains this paragraph:

"Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation I would assure you that we took all reasonable steps possible to minimise the waiting time for our customers. In line with our obligations under Regulation 261, I would ask you to accept the enclosed voucher to the value of £1260.00 I trust this will allow us the opportunity to prove to you that your experience is not typical of our usual performance."

Now I haven't seen this voucher yet so will reserve judgement and i realise that it isnt cash however I trust that this will serve as some hope to some of you out there. The key thing being acceptance of responsibility for having planes out for maintenance.

If you want, ask for a cheque - I did and they sent me one in the post.

Well done.