Compensation for delayed flights Discussion Area

richardw

jacksback wrote: »

...I have spent probably 3 hours today reading the thread and other than blindman doing a FAQ it is difficult to know what needs reading and what is just more peoples questions.....

It's a public forum, there are bound to be posts of all kinds, you just need to invest more time to get a good idea of what is relevant.
Tenacity and perseverance is very important when pursuing compensation claims against airlines, if you don't have that to even read this thread, then the chances of your claim being successful are very small indeed.

jacksback

I spent 3 months corresponding with Thomas Cook at the time of my flight delay and have at least 20 emails back and forth between us so I don't think tenacity and perseverance is going to be problem all I needed was confirmation that their last reply was correct.

Mark2spark

jacksback wrote: »

Have posted this on the other thread but thought here might be better.

I have received the following from Thomas Cook,, anyone know what it means??
We are currently awaiting confirmation from the airline as to whether the flight falls under ECJ 261 for compensation.

Thanks

Can you link to any other posts of yours please?
I can't remember your tale.
The post above looks like you've instigated a claim through Thomas Cook (travel agent) who have taken up the claim on your behalf with the 'guilty party', the airline?
So TC are saying that they are awaiting confirmation from the airline as to whether the delay was due to a !!!! up by the airline (unlikely in the airlines opinion you would think) or an exceptional circumstance that gets them off the hook for compensation (thats the more likely first offering).

Or it could be something else entirely of course

charltonfan1

Monarch have now sent me a new form to fill out.

Copy here: https://www.dropbox.com/s/fimcgnqennoear1/EU%20Compensation%20Claim%20Form%20for%20a%20Delayed%20flight%20%281%29.pdf

As per the final page point 8)

8) For legal reasons at this time, Monarch is unable to consider claims brought more than 2 years after the date of arrival of the flight concerned.

That is not correct since the ruling correct?
Any other problems with their terms that anyone can see?

TIA

jacksback

Mark2spark wrote: »

Can you link to any other posts of yours please?
I can't remember your tale.

Don't know how to link but this was my first post,, no travel agency involved just flights direct with flythomascook.

I flew with Thomas Cook at christmas and my outgoing flight was delayed for 6 hours which I accepted but when checking on my return flight the day before it was due to fly I was told it was delayed for 6 hours! I was then informed I needed to check in at the normal time.. So they were actually planning for their customers to sit in the airport for 8 hours when obviously this was avoidable.

No explanation for delays given.

burnleymik

Would just like to take a minute to thank the extremely useful guys who post here answering questions and being extremely helpful, despite being asked the same things over and over again.

Cheers guys.

I have submitted an LBA to TC airlines regarding a claim from July 2010, this 2 year ruling may scupper things, but I have proceeded mainly due to the answers and information provided on here.

Thankyou.

Will update with how things progress.

Mark2spark

Charlton, they are referring to the undetermined case that seems as if the Montreal Convention restricts claims to 2 years previously.
Ruling on this 22 Nov.

But what I was also interested in was the note at 3) in the guidance.
"Should your flight have arrived more than 3 hours after its scheduled time of arrival, but less than 4 hours, then any
compensation you would be entitled to will be reduced by 50%."

That's a new one on me!

Mark2spark

jacksback wrote: »

Don't know how to link but this was my first post,, no travel agency involved just flights direct with flythomascook.

I flew with Thomas Cook at christmas and my outgoing flight was delayed for 6 hours which I accepted but when checking on my return flight the day before it was due to fly I was told it was delayed for 6 hours! I was then informed I needed to check in at the normal time.. So they were actually planning for their customers to sit in the airport for 8 hours when obviously this was avoidable.

No explanation for delays given.

Are Thomas Cook, and flythomascook, two separate Companies?
Surely you just started correspondance with the flythomascook company, who I assume are the airline? So I don't see who they need to refer to, in an external way.
But anyway, they are giving you an indication that they are waiting for something, so give them a chance to come up with that IMO.

jacksback

Thanks Mark. Not sure what they're talking about,, don't think they know half the time,, one email they sent me stated they were sorry my customers remained unhappy!!! I will wait until after 22nd as I'm sure they won't contact me before,, not sure what I'm waiting for as all investigations into my complaint were completed during the 3 months of correspondence between us!

The_Lemming

Hi Martin & Colleagues
I just wondered where i stood on this whole flight compensation business.
In June 2006 we had a 23 hour delay at Gatwick. We were due to fly out to Malaga on XL Airlines. For whatever reasons, not exactly known, we had to wait for another plane to become available. Unfortunately XL went out of business on 12th September 2008!! Can a claim still be logged or is there absolutely no chance, seeing as the company don't exist any more?
Regards
The Lemming