Compensation for delayed flights Discussion Area

WestHamDaz

You've not read the info posted on here then?

pinkcjxx

Hi all

I was 8/9 hours delayed on a flight back from Turkey in June of 2009 so I emailed Thomas Cook (TC) to get the flight number so I could send in my claim letter with all the correct info on it.

TC emailed back and said that I wasn't entitled to put a claim in under the new legislation as I never put a claim in within 28 days of the flight and still didn't give me my flight number

Does anyone know if this is correct?

I spent a total of 90 minutes on hold trying to get the info and its taken them a week to reply. I feel that TC are just stonewalling.

thanks very much in advance.
C.:o

LBD

CharltonFan

That a lot more than I filled in 14 days ago, I only had the first 2 pages...and given the response I got on the telephone yesterday " we have not processed your claim yet" I pointed out that the payment deadline was the 15/11/2012 or court action would commence..." thats fine, you wont have your payment by then"...

To be honest I was shocked at the blas! and do what you like attitude of the "young girl"

I have an email stating 6-8 weeks to process but that is not guaranteed , so do not expect the 28 days endeavor to be complied with...

I have a feeling the EU ruling said they had to comply within 14 days, but I could got this confused...

Good luck

supermum4

Hi guys how much compensation should i be claiming for 4hour delay is it 400 or 600 euros? cheers

blindman

supermum4 wrote: »

Hi guys how much compensation should i be claiming for 4hour delay is it 400 or 600 euros? cheers

Just look ONE page back.

And do us all a favour and don't post on both threads

supermum4

blindman wrote: »

Just look ONE page back.

And do us all a favour and don't post on both threads

thanks sorry didnt know there was 2 threads just thought my post had been removed sorry again:o

J_B

Centipede100 wrote: »

The CAA has issued guidance on the meaning of Extraordinary Circumstances

When we arrived at the airport we were given a letter saying that "due to unavoidable operational circumstances, the aircraft is no longer available"
Mr Cook had to get Mr Thomson to fly us home!

Do I need Mr TCX to supply me with more details?

LBD

Lol Centipede :) court papers being completed today and will be posted 1st class recorded to the court:):)

jacksback

Centipede100 wrote: »

Depends whether you wrote directly to the airline or to the agent or the tour operator. You need to correspond with the airline whose head office is Peterborough.

Emailed Thomas Cook customer relations,, they've never mentioned I was emailing the wrong place? When I send Letter before action I will send to head office. Thanks

desolation_angeluk

Hello,

My Ryanair flight from Reus to London Stansted last year was delayed by more than five hours due to a safety/technical problem with the aircraft. I sent Ryanair the pro forma letter on the MSE site, and received the following response. Not a legal expert, so don't know whether they're just calling my bluff here in the hope that I give up. Any advice gratefully received!

"EU261/2004 requires airlines to provide the Article 14.1 notice at the point of check-in and to distribute the Article 14.2 notice during a flight disruption. However, in order to ensure that the we are compliant with EU261 at all times, we can confirm that EU261/2004-Article 14.1 is printed on all online boarding passes and displayed at the airport bag drop area. The Article 14.2 notice (in the relevant language) is provided to the passengers as they check-in online and it is also available at all times on our website and homepage flight disruption notices.

Notwithstanding the above our airport handling agents have confirmed that assistance was provided along with the distribution of the EU261 Article 14.2 passenger notice.

We can assure you that Ryanair took all reasonable measures to prevent this flight delay, which was caused by an unexpected aircraft safety/technical problem (extraordinary circumstances). Please note that when flights are delayed for reasons outside of the control of an airline, monetary compensation is not applicable under EU Reg. 261/2004 (Article 7).

Once again we sincerely apologise for the delay to your flight, however given the above we are unable to offer any further reimbursement."