Compensation for delayed flights Discussion Area

glentoran99

been fighting this with monarch since Nov 2011, and since the latest ruling they are now processing my claim, and will assess and get a response in 6-8 weeks which i personally believe is unacceptable so i went to the CAA they told me to give them 28 days, otherwise contact them and they will persue, I was delayed 26 hours from mombassa to gatwick

glentoran99

RichardF wrote: »

I flew with United Airlines to San Francisco on the 17th October.

When the plane was about to pushed back, the generator failed. We were stuck on the plane for over 3 hours while they replaced the generator. It was then identified that the inflight TV system was not working, but the cabin crew told us they couldnt open the doors again to have this looked at as the crew had worked too many hours and if the doors opened, they had to get off which would mean the flight cancelled. So we flew to SF with no entertainment.

When we arrived at SF we were then stuck on the plane for another hour as they couldnt open the door.

As an apology we were told to log onto United Airlines website to claim a compensation. But this was just money of our next flight if we flew internal around America (no use to me) or air miles (again, no use to me).

Does it sound like I can claim anything?

I've tried to find an email or an address to complain to in writing but had no luck - can anyone help??

TIA

nope its only within the EU or on an EU airline

111KAB

glentoran99 wrote: »

been fighting this with monarch since Nov 2011, and since the latest ruling they are now processing my claim, and will assess and get a response in 6-8 weeks which i personally believe is unacceptable so i went to the CAA they told me to give them 28 days, otherwise contact them and they will persue, I was delayed 26 hours from mombassa to gatwick

Same story to me ie response within 6 > 8 weeks so I took decision to go via MCOL - at least that way they SHOULD respond within 14 days. Thanks to Centipede wording established and now I am seeking compensation + court costs of £35 + the grand sum of 9p a day interest!

l.walton

Centipede100 wrote: »

I see your delay was just over 19 hours in total. Have you got the reason for the delay in writing because that's what you will need before you do anything else.

The airline won't have responded until after the 22nd so get on and write for the delay reason now.

Should I use your template letter or is that for after I have the delay in writing? At the time they said it was technical problems.

kazady72

My family and I were "bumped off" a XL Airways flight in Corfu in 2007. Flown to Athens and put up overnight. Then flown by Easyjet to Gatwick and then Minibus to Manchester. Delayed in total 26 hours. Kids missed their first day back at school. Hubby and I missed a day at work. Very stressful experience
Put my claim in on Monday for 1600 euros and just got this email back:-
Dear Ms XXX
RE: XL Airways

Thank you for your letter dated the 11th of November 2012.
As you may be aware the right to compensation for delayed flights is not set out specifically in Regulation EC261/2004, but follows a decision in the Court of Justice of the European Union (CJEU). The CJEU confirmed on 23 October 2012 that passengers may claim compensation in line with Regulation EC261/2004 after delays of more than three hours on arrival.
However the regulation only applies to ‘operating carriers’.
As XL airways are no longer an ‘operating carrier’ and given that the CAA only has a mandate to deal with operating airlines, I regret that for our part will have no option but to close your file on our records on this occasion.

GUTTED

J_B

kazady72 wrote: »

My family and I were "bumped off" a XL Airways
<snip>
GUTTED

Maybe if you had read blindman's daily FAQ where it says
Airline bust= no claim
then you wouldn't have wasted you time

jacksback

Centipede,, can you check these flights for me, I have registered on flight stats but cant find anything out? It was 23/12/2010 TCX 202K and 6/1/2011 TCX 17L.

Thanks

Sparks33

Here's the response I have received from Sleazyjet regarding a 10 hour delay in 2010. This delay meant that I missed my train home to Cornwall so had to buy another ticket, and also a nights accommodation and a days wages!

Does anyone have any suggestions as to what to do next?

15th November 2012

Dear Colin,

Thank you for contacting us.

I was sorry to learn that your flight was delayed and for any inconvenience that this may have caused you.

Regulation EC261/2004 states that compensation is payable for long delays if it was for a reason that, had the airline taken reasonable measure, could have been avoided.

After having checked our records I can see that your flight was delayed as a result of a technical fault with the aircraft's hydraulic system.

During normal operation our aircraft will undergo the following checks:

Pre- flight - before every flight
Daily - once a day
Weekly - once a week
E check - every 66 Days

As you can see from this information our aircraft are given very regular safety checks and as such, if an issue were to arise between 1 check and the next i.e during the flight, unfortunately such a technical issue would be unavoidable and therefore considered as an extraordinary circumstance.

Inline with Regulation EC261/2004 I will therefore have to decline your request for compensation on this occasion. I do however hope that this will not deter you from travelling with easyJet again in the future.

Yours sincerely

Mark Forsythe
easyJet Customer Services

richardw

Sparks33, search this thread for 'Wallentin' and have a good read.

111KAB

From Sparks33 post I am pleased to note that EJ .... and I quote .... During normal operation our aircraft will undergo the following checks:

Pre- flight - before every flight
Daily - once a day
Weekly - once a week

I would have been worried if they checked pre-flight AFTER the flight or daily every SECOND day or weekly every MONTH - ie what are these guys 'on' ....
I will leave it to 'others' more versed in the legal system for compensation but as a general comment surely we expect this as the norm!
'