Compensation for delayed flights Discussion Area

blindman

staylor1982 wrote: »

Me & my family was first time flyers, we was going to Benidorm flying with Thomas cook on 29th September 2012 flying from Manchester. The flight was due to depart at 6.45am. [STRIKE]We checked in to be told that theres an airport delay and departure is at 9.20am. We boarded the plane, took off, and had to land again just after 10am, as there was a technical fault. We had to get off the plane, we got given £8 meal vouchers each and we had to get another flight which took off at 2.04pm[/STRIKE]. over 7 hours delay[STRIKE] with a 1 year old baby, 5yr old girl and 7 yr old autisic boy.[/STRIKE]

I have written to Thomas cook, They have passed it on to someone and they will get back to me within 28 days. I have been reading on here, and it seems like I would be entitled to refund and compensation??

Only compensation for the delay as you did eventually get there so no refund.

neilcarr

Hi Martin,
I followed your advice to the letter but sadly I got a response from Olympic saying they only had records going back to 2009 so they cannot do anything.
I copy their mail below.

Kind Regards
Neil



Dear Mr. Carr,

Thank you for contacting Olympic Air.

Corresponding to your email, you are kindly advised that Olympic Air begun its operation on the 29th of September 2009, so we do not have any records for the previous time and consequently we cannot provide you with any further assistance.

We remain at your disposal for any future communication.

Best regards,


Andriani Vakalounaki
Customer Service Agent

neilcarr

I should also have told you that there were four of us on a flight that was delayed for about 14/15 hours back in September 2008 so it is even more frustrating!

Kate49

At the end of last month the flight I was to travel on got diverted from Gibraltar to Malaga which meant that we were bussed to Malaga resulting delay 5 hrs. Now this was due to rain on the rock which often causes problems so I am sure compensation for delayed flight would be refused due to "bad weather". However, because of this I arrived at Heathrow after 10.30 pm when all the connecting coaches for Exeter had finished. I, therefore, had to stay in an hotel overnight and travel down the following morning. Can I at least claim for the hotel accommodation?

The same scenario happened to my son a few years ago but his flight was cancelled and Easy Jet paid out compensation. Never really understood why as again it was bad weather related.

DarrenXF

DarrenXF wrote: »

We were delayed by 6 hours on a flight back from Tenerife to Manchester (via Monarch) and they sent me the "sorry about the delay" email but citing "technical problems - flat battery".

Is this classed as an "extraordinary circumstance" which means I can't claim compensation?

I can't find a definitive answer?

---

Re the above, having read MSE (and other articles) I'm confused on one point - can somone clarify?

I know for sure I can now claim €400 per person for the 6 hour delay but can I also claim a refund of the flight cost as well (as the delay is over 5 hours?)

It would appear that I can claim both?

Mark2spark

DarrenXF wrote: »

---

Re the above, having read MSE (and other articles) I'm confused on one point - can somone clarify?

I know for sure I can now claim €400 per person for the 6 hour delay but can I also claim a refund of the flight cost as well (as the delay is over 5 hours?)

It would appear that I can claim both?

No, as you took the flight, there's no refund to be claimed.

Mark2spark

Kate49 wrote: »

At the end of last month the flight I was to travel on got diverted from Gibraltar to Malaga which meant that we were bussed to Malaga resulting delay 5 hrs. Now this was due to rain on the rock which often causes problems so I am sure compensation for delayed flight would be refused due to "bad weather". However, because of this I arrived at Heathrow after 10.30 pm when all the connecting coaches for Exeter had finished. I, therefore, had to stay in an hotel overnight and travel down the following morning. Can I at least claim for the hotel accommodation?

The same scenario happened to my son a few years ago but his flight was cancelled and Easy Jet paid out compensation. Never really understood why as again it was bad weather related.

IMO this will be one for you to chase your travel insurance company over.

Mark2spark

neilcarr wrote: »

Hi Martin,
I followed your advice to the letter but sadly I got a response from Olympic saying they only had records going back to 2009 so they cannot do anything.
I copy their mail below.

Kind Regards
Neil



Dear Mr. Carr,

Thank you for contacting Olympic Air.

Corresponding to your email, you are kindly advised that Olympic Air begun its operation on the 29th of September 2009, so we do not have any records for the previous time and consequently we cannot provide you with any further assistance.

We remain at your disposal for any future communication.

Best regards,


Andriani Vakalounaki
Customer Service Agent

Why did you contact Olympic Air if they were not the airline you travelled/booked with?

Mark2spark

staylor1982 wrote: »

Me & my family was first time flyers, we was going to Benidorm flying with Thomas cook on 29th September 2012 flying from Manchester. The flight was due to depart at 6.45am. We checked in to be told that theres an airport delay and departure is at 9.20am. We boarded the plane, took off, and had to land again just after 10am, as there was a technical fault. We had to get off the plane, we got given £8 meal vouchers each and we had to get another flight which took off at 2.04pm. over 7 hours delay with a 1 year old baby, 5yr old girl and 7 yr old autisic boy. I have written to Thomas cook, They have passed it on to someone and they will get back to me within 28 days. I have been reading on here, and it seems like I would be entitled to refund and compensation??

A tricky one IMO. As your flight took off, it was obviously given the nod as to it's airworthiness. So to develop a fault in flight which caused a premature landing could easily be argued as a safety issue beyond the airlines control (IMO). So the delay, whilst a right pain, isn't a compo one, the airline will argue that they got you there as soon as poss.
All very arguable though. Depends how persistant you want to be in chasing it.
It won't be a simple letter writing exercise, Court beckons after exhausting every avenue at out of court settlement (IMO)

I'm not a lawyer.

richardw

Kate49 wrote: »

... the flight I was to travel on got diverted from Gibraltar to Malaga ... due to rain on the rock which often causes problems .....

Weather at Gibraltar often causes flight diversions, some may say that's pretty 'ordinary'.