Compensation for delayed flights Discussion Area

Mark2spark

Dopey1980 wrote: »

KLM finally got back to my request for the above...

"Dear Mr Barker

Thank you for your message dated 11 November regarding the delay to your flight KL677 on 1 October, 2009 from Amsterdam to Calgary.

I have been in contact with our Operations Control Centre in Amsterdam who confirm that the flight was delayed due to a number of toilets being inoperable.

I regret that this situation was entirely unforeseeable and not one that could have been avoided even if all measures had been taken to present it from happening. This may have been caused by customers on the previous flight the aircraft had operated.

Additional ground time was created to solve the problem and give the maximum service to our customers.

We maintain our position that this is not a situation where there is an entitlement to compensation according to EU Regulation 261/2004.

I am sorry our response cannot be more favourable and regret that we are unable to enter any further correspondence on the issue.

Yours sincerely,

J Silverstone (Mr)
Customer Care Europe"

I'm guessing EU Regulation 261/2004 is the extraordinary circumstances thing?

Correct.

If it were me I would now ask them to provide documentary evidence directly from the Operations Control Centre that substantiates their claim to a blocked toilet, or toilets, as being over and above the regular pre flight servicing schedule. Including all new parts that were required to be replaced, the total amount of labour hours required, etc etc

Mark2spark

Mathew wrote: »

Hi,
I wondered if anybody has had any progress with solicitors taking on claims in light of the recent finding? Following advice on here I instructed solicitors through house insurance. Thomson refused the claim initially and the solicitors stated they would pend it until this recent ruling. I've recently been back in touch with them and it's all very slow moving, they haven't yet made further contact with Thomson. I wondered if anybody has had success in this respect?

Solicitors seriously do not bat an eyelid at waiting 3 weeks or more before/between replies or prompting responses.
You need to be on their case. Daft really, you pay for a service that isn't provided in any recognisable way in the exterior commercial world external to the Law Industry. They are a law unto themselves, - pardon the pun

Mark2spark

Clairewell wrote: »

After sending a letter of complaint to Monarch regarding a four hour delay in May this year for a party of 11 family members, they have replied today and sent me 11 claim forms !! the only snag is they are asking for me to include our boarding cards.. I no longer have these! Will they wriggle out of it because of this? Help!!

If you read it again, you will see that the ask for boarding cards is an option. What the primary ask is for the original booking confirmation.
You only need one copy of this as you can then photocopy it (11 times in your case :doh: ).
I suggest you log onto the Monarch site and look in the 'my bookings' section, where you might well be able to re-print off the original booking confirmation.
Failing that, re-check old emails for the confirmation, - don't forget to look in your deleted folder as well.
There's nothing in the ECJ ruling that says you must produce this evidence, but IMO it's best to jump through the hoops that the Company lay down for you at this stage, as later on you might want to be able to show a Court that you have attempted to resolve the issue reasonably.
Start collecting any evidence that you took the flight. Mobile phone bills showing calls made from the destination could be one.

1611pl

Can anyone confirm which I should apply for:

A couple of years ago (2010) we had booked flights with Thomas Cook & were due to fly from Glasgow Airport to Dalaman on an 0700hrs flight. On arrival at Gate we could see the plane attached to the Gate walkway. After a short while the monitors advised delay, couple of hours later advised further delay, then we watched the plane reverse and leave the airport. Rumours suggested that our plane was needed in Calgary, Canada!! At around 1300hrs we were advised that we were being bused to Manchester Airport to be put a flight leaving that evening, or we could cancel. As we had accommodation booked in the resort and still wanting our summer holidays as planned we agreed. Prior to getting on the bus we were given £5 vouchers for use in the airport. 5-6hrs later we arrived at Manchester Airport and bundled through check-in and security and rushed onto this flight (no time to spend the vouchers given). This flight departed sometime between 2000hrs-2100hrs. On checking the FlightStats website (I don't have any original paperwork) the original flight from Glasgow is listed as "Cancelled", however the Manchester flight is listed as "Delayed 81 mins". Therefore my question is should I be claiming Delay compensation or Cancellation compensation??? Would be grateful of any advice. Thanks.

steevie_b

111KAB wrote: »

Your flight to Leeds Bradford does not meet the criteria (bad weather) however your flight into Gatwick appears to satisfy the requirements for a claim.

To clarify, the navigation system that went down was a global problem, not sure if it was specific to Virgin Atlantic... We were just told that the computer system that controls the flightpaths wasn't working.

Would I still satisfy the requirements?

Thanks

Steve

111KAB

steevie_b wrote: »

To clarify, the navigation system that went down was a global problem, not sure if it was specific to Virgin Atlantic... We were just told that the computer system that controls the flightpaths wasn't working.
Would I still satisfy the requirements?
Thanks
Steve

No - problem outside the control of Virgin Atlantic.

staylor1982

Me & my family was first time flyers, we was going to Benidorm flying with Thomas cook on 29th September 2012 flying from Manchester. The flight was due to depart at 6.45am. We checked in to be told that theres an airport delay and departure is at 9.20am. We boarded the plane, took off, and had to land again just after 10am, as there was a technical fault. We had to get off the plane, we got given £8 meal vouchers each and we had to get another flight which took off at 2.04pm. over 7 hours delay with a 1 year old baby, 5yr old girl and 7 yr old autisic boy. I have written to Thomas cook, They have passed it on to someone and they will get back to me within 28 days. I have been reading on here, and it seems like I would be entitled to refund and compensation??

LBD

Just phoned Monarch to see what the state of play is given the posting about easy jet paying out ....

Monarch stance, claim has not even been looked at yet, it was after all only received on the 2nd nov. and has yet to be assessed...

Monarch not interested in deadlines or possibility of court action....

In fact the young girl I spoke too had a very cavalier attitude, and just said, not looked at, no decision, and no payment in the time frame given. youa re aware that if court action is instigated it will increase the cost of the claim...... thats fine go ahead!!!

jacksback

Have posted this on the other thread but thought here might be better.

I have received the following from Thomas Cook,, anyone know what it means??
We are currently awaiting confirmation from the airline as to whether the flight falls under ECJ 261 for compensation.

Thanks

blindman

jacksback wrote: »

Have posted this on the other thread but thought here might be better.

I have received the following from Thomas Cook,, anyone know what it means??
We are currently awaiting confirmation from the airline as to whether the flight falls under ECJ 261 for compensation.

Thanks

Read the last couple of pages and I'm sure you'll find out :cool: