Compensation for delayed flights Discussion Area

joerugby

Conan wrote: »

good question

I don't know the answer, but here are two pages I found on this:
https://forums.moneysavingexpert.com/discussion/3695807
http://www.lateair.com/faq

does anyone know for sure?

PPI compensation often includes interest which is taxable. The standard scale of compensation for flight delays does not include interest so should not be taxable, however if you go to court and sucessfully claim interest for late payment then I'm afraid HMRC will want its share

rusty_frog

Well thats my initial letter sent (recorded) to Thomas Cook Airlines claiming against a delayed flight no. TCX 253L from Hurghada on the 19th March 2011.

We were not given a definitive reason for the delay. There was a different excuse from each of the cabin crew and the only fact was that the aircraft was flown empty from the U.K. especially to pick us up.

Any other forum members on this flight are welcome to p.m. me and I will keep them informed as to any progress.

manub

Hi,

I just read this article and I'm going to ask for a refund to British Airways!!

On the 13th of June 2011 I was flying from JFK (New York) to Heathrow on a BA flight - during take off taxis the pilot hit with a wing an hard shoulder - hence the plane was damaged. We departed then 5 hours late on a different plane, but arrived 290 minutes late. I wrote BA a basic mail, but I haven't ever got back from them. I'll probably now use the template - as far as I understand I should be entitled a refund...

Has anyone got the BA address to send complaints? Do you recommend using Recorded Delivery?

Thanks!

rusty_frog

manub wrote: »

Hi,

Has anyone got the BA address to send complaints? Do you recommend using Recorded Delivery?

Thanks!

Personally I would always use recorded.
Its all too easy for the airline to say they never received your letter/claim.

manub

rusty_frog wrote: »

Personally I would always use recorded.
Its all too easy for the airline to say they never received your letter/claim.

Yeah - I was thinking that as well.

Is the correct address the one for Customer Relations? I guess so but I'm not sure about whether that's the right department to send my letter to.

British Airways
Customer
Relations (S506)
PO Box 5619
Sudbury
Suffolk
CO10 2PG

Mathew

Hi,
I wondered if anybody has had any progress with solicitors taking on claims in light of the recent finding? Following advice on here I instructed solicitors through house insurance. Thomson refused the claim initially and the solicitors stated they would pend it until this recent ruling. I've recently been back in touch with them and it's all very slow moving, they haven't yet made further contact with Thomson. I wondered if anybody has had success in this respect?

Annadongela

Centipede100 wrote: »

KLM are 'mistaken!' Claims can be made up to 6 years from the date of delay in the UK. KLM's CoC's cannot override national or EU law. See my earlier post 2634 above which goes into more about this. The judgment on 22/11 will clarify the ruling still further.

Soooo I told them that the law took precedence over their conditions of carriage and asked them to look at it again.

Their response being "I have established that we handled this file in accordance with our guidelines."

I went back and said no, the law says 6 years you have to look at it again and they have refused - handled within their guidelines.

HELP! What do I do next?

Thanks in anticipation.

rusty_frog

Annadongela wrote: »

Soooo I told them that the law took precedence over their conditions of carriage and asked them to look at it again.

Their response being "I have established that we handled this file in accordance with our guidelines."

I went back and said no, the law says 6 years you have to look at it again and they have refused - handled within their guidelines.

HELP! What do I do next?

Thanks in anticipation.

I think that they are hoping that you will get fed up, give up and go away!

WickedWolfie

Annadongela wrote: »

Soooo I told them that the law took precedence over their conditions of carriage and asked them to look at it again.

Their response being "I have established that we handled this file in accordance with our guidelines."

I went back and said no, the law says 6 years you have to look at it again and they have refused - handled within their guidelines.

HELP! What do I do next?

Thanks in anticipation.

Take County Court action....

Watch the Judge laugh if they try to say the same thing to him/her...

blindman

Annadongela wrote: »

Soooo I told them that the law took precedence over their conditions of carriage and asked them to look at it again.

Their response being "I have established that we handled this file in accordance with our guidelines."

I went back and said no, the law says 6 years you have to look at it again and they have refused - handled within their guidelines.

HELP! What do I do next?

Thanks in anticipation.

Send a Letter Before action as per the template written by Centipede100

Give them 14 days to respond, then file a MCOL.

Look out for the update to the 2 year rule as per Article 35 of the Montreal Convention.