Compensation for delayed flights Discussion Area

Baldylocks

Ok thank you - I wasn't sure of the situation regarding the ATC delays, but I guess easyjet can say it was down to the weather that morning:(
We might have to consider Thomas Cook next time, as they were only delayed a couple of hours!
Cheers folks

jpsartre

Baldylocks wrote: »

We might have to consider Thomas Cook next time, as they were only delayed a couple of hours!

Next time something like this happens it might be the other way around. There's no way of knowing in advance.

aeh101

some advice would be greatly appreciated i have browsed the thread but have ended up confused!

We were flying back from Split to Luton on 15th September our flight was due to leave at 18:15 at 10:15am we received a text to say that our flight was delayed until 23:20.
We arrived at the airport around 8pm to check in found no further information about our delayed flight, checked our bags and headed to departures. Where an hour or so later we were told we could have some complimentary food and drink (a bottle of water and a ham sandwich-no vegetarian option and we are both vegan) we sat and waited with the departure board still saying 23:50. i received a text from my Mum to say on the fightstats website it was saying our flight was leaving at 00:50 about an hour later our departure changed to 00:50!
Our flight arrived at approx 02:30 our original arrival time should have been 10pm is there anything we can claim for? we occurred extras in extra parking charges and buying food as they didn't provide us with appropriate food.

moatboys

I have browsed the thread but its never clear...

Flight TOM 515
We were flying back from Sharm to East Mid our flight was due to leave at 19.15 gmt 2nd Aug but was delayed until 23:25 gmt 3rd Aug reason was technical problams engineer and spare parts were required from the uk. we were given an overnight hotel and food.

aeh101

Centipede100 wrote: »

You and your party are entitled to 400 euros each for compensation due to the delay. That said, it won't be easy to recover from the airline without a fight so see post #1870 above for more details about flight delay compensation.

As far as your extra costs are concerned, you are not entitled to the cost of teh extra parking but the airline should reimburse you for the appropriate food you bought if you have receipts.

You should send copies of the receipts to the airline for reimbursement.

Thanks so much I have natwest travel insurence and it appears they cover legal costs so lets see where we get!

sar_j_y2k

I was wondering whether someone could provide me with any information as I am being told I could be entitled to claim money back on flight delays, however I am unsure of the procedure to follow.

I was expected to fly home with Thomsons on Saturday 15th September at 20.45 GMT from Izmir, Turkey back into Manchester. Upon arrival to the airport we were advised that the flight had been delayed until 10.10 GMT that same evening which was later changed ti 00.25 GMT on the 16th September.

I had booked my flight separate to accomodation and transfer whereas a friend had booked a package holiday to the same resort for the same week. Whilst waiting at the airport for the delayed flight my friend called to advise that the plane hadnt left Manchester yet and therefore her rep had advised that they wouldnt be going anywhere until an update had been provided. At this point I spoke to the airport staff who advise they had no idea what was happening and to stay there.

An hour later after not being updated by the airport staff, I was advised my both my friend (still in resort) and a family member that the flight had been cancelled for that evening. At this point i returned to the airport staff who advised they were still none the wiser.

1 hour later after again chasing the airport staff for an update I was advised that yes the flight had been cancelled and that we would be taken to a hotel. At this point, there was no advise on when we would be returning or why the flight wasnt going ahead that evening.

We then waited for a bus to collect us to take us to a hotel airport which provided us food. Upon arrival we were advised that we would be collected at 2.30pm on 16th September to go back to the airport but still hadnt been advised of a time for a flight.

At 2.30pm we were promptly collected to join our new departure time of 2pm GMT, which to find out 5 minutes later that the flight had been further delayed for a further 2 hours which meant more waiting around in the airport with no explanation as to why this delay had been caused.

After a 20 hour delay we were ready to take off and the pilot advised that there had been a problem whereby the plane required a new part which caused the delay whilst locating and fitting the part. Then by the time the plane had come into Izmir the pilot had gone over his working hours and couldnt fly us back. This was the first we had heard about the true reason for the delay.

At the end of the flight we were provided with a letter from Thomson which documented the specifcs about the delay and was advised we could pursue a claim through our insurance.

Upon contacting my insurance, I was advised that could only give me £25 for every 12 hour delay, when I questioned getting my money back they said I must take it up with the airline.

Please could someone advise whether I have grounds to make a claim with the airline or whether I am wasting my time and what the next steps would be. Thank you!

richardw

Thomson will just say Wallentin Hermann v Alitalia doesn't apply and the circumstances were extraordinary.
Have you got legal expenses cover with an insurance policy?

delvey

sar_j_y2k wrote: »

I was wondering whether someone could provide me with any information as I am being told I could be entitled to claim money back on flight delays, however I am unsure of the procedure to follow.

I was expected to fly home with Thomsons on Saturday 15th September at 20.45 GMT from Izmir, Turkey back into Manchester. Upon arrival to the airport we were advised that the flight had been delayed until 10.10 GMT that same evening which was later changed ti 00.25 GMT on the 16th September.

I had booked my flight separate to accomodation and transfer whereas a friend had booked a package holiday to the same resort for the same week. Whilst waiting at the airport for the delayed flight my friend called to advise that the plane hadnt left Manchester yet and therefore her rep had advised that they wouldnt be going anywhere until an update had been provided. At this point I spoke to the airport staff who advise they had no idea what was happening and to stay there.

An hour later after not being updated by the airport staff, I was advised my both my friend (still in resort) and a family member that the flight had been cancelled for that evening. At this point i returned to the airport staff who advised they were still none the wiser.

1 hour later after again chasing the airport staff for an update I was advised that yes the flight had been cancelled and that we would be taken to a hotel. At this point, there was no advise on when we would be returning or why the flight wasnt going ahead that evening.

We then waited for a bus to collect us to take us to a hotel airport which provided us food. Upon arrival we were advised that we would be collected at 2.30pm on 16th September to go back to the airport but still hadnt been advised of a time for a flight.

At 2.30pm we were promptly collected to join our new departure time of 2pm GMT, which to find out 5 minutes later that the flight had been further delayed for a further 2 hours which meant more waiting around in the airport with no explanation as to why this delay had been caused.

After a 20 hour delay we were ready to take off and the pilot advised that there had been a problem whereby the plane required a new part which caused the delay whilst locating and fitting the part. Then by the time the plane had come into Izmir the pilot had gone over his working hours and couldnt fly us back. This was the first we had heard about the true reason for the delay.

At the end of the flight we were provided with a letter from Thomson which documented the specifcs about the delay and was advised we could pursue a claim through our insurance.

Upon contacting my insurance, I was advised that could only give me £25 for every 12 hour delay, when I questioned getting my money back they said I must take it up with the airline.

Please could someone advise whether I have grounds to make a claim with the airline or whether I am wasting my time and what the next steps would be. Thank you!

If the flight number was changed you could claim compensation now. If not then you will have to wait to see the outcome of the ECJ.
As richardw has said, they will claim the above and probably many other things. However I would write to them and ask for a full detailed reason for the delay/cancellation. There is a good post somewhere on here on what to write to the airlines re: due to delays due to technical problems
Take a read of this http://ec.europa.eu/dgs/legal_service/arrets/07c549_en.pdf

The fight to get this compensation will not be easy, and may be long. Depends on how much effort you want to put in

t8769

Just called the Civil Aviation Authority - they say they're waiting until Nov for the court to make its decision.

t8769

They said that we couldn't get compensation now, but to wait until Nov, and then see.