Compensation for delayed flights Discussion Area

wizzle1

delvey wrote: »

So the weather at Manchester delayed your first flight?
If so post the date and time it was due to depart and I will get the weather for you

If the aircraft was delayed coming in to Manchester then that should not matter
Was it all booked on 1 ticket?

It was departing Manchester at 11am on 4th September, however it was the previous flight coming into Manchester that was delayed, which had a knock-on effect and delayed our departure from Manchester. It was the weather in the previous flights origin that caused the delay, not the weather in Manchester.

The flights were all booked together. Return from Manchester to Vegas, via Philadephia.

Centipede100 wrote: »

Perhaps you could respond as initially suggested before we comment further.

Apologies, i did not see this response! The original flights on 4th September were:

US735 - Manchester to Philadelphia
US469 - Philadelphia to Las Vegas

Revised flights:

US735 - Manchester to Philadelphia
US1589 - Manchester to Charlotte
US984 - Charlotte to Minneapolis
Delta 1851 - Minneapolis to Las Vegas (US Airways put us on a Delta flight)

wizzle1

Centipede100 wrote: »

Having now read your posts on your delay, I will offer the following opinion which you may not necessarily agree with.

Your initial delay of an hour at MAN meant that you were re-routed MAN-PHL-CLT-MSP-LAS as the 1 hour delay would have menat that you wouldn't have complied with the minimum connection time to make your PHL-LAS flight.

You then experienced a weather delay at PHL which further delayed your departure to CLT and then led to you being re-routed via MSP and onto LAS.

Whilst I have much sympathy over the extended journey you had to endure, I don't see any possibility of you being entitled to compensation under 261/2004 as the 1 hour delay at MAN wouldn't qualify on its own and the final delay and re-routing was as a direct consequence of weather at PHL.

Likewise I cannot see the airline reimbursing you for the refreshments you bought during the US domestic parts of your journey as there is no entitlement within the US for this sort of reimbursement.

Your case highlights the potential problems of flying with a non-EU carrier and making domestic connections in a third country. Whilst I am not in any way criticising you for making the choices of route you flew (or booked) in the first instance, it does mean you have less protection in the case of irrops than you would if you had flown with an EU carrier.

Others may have differing views.

Thank you for your input, it is very much appreciated.

I'm clutching at straws a bit here but... is there any way of putting the fault back on the airline by suggesting that the delay of an hour could have been shortened had they have sufficient staff to turn the plane around faster?

Voyager2002

Centipede100 wrote: »

Having now read your posts on your delay, I will offer the following opinion which you may not necessarily agree with.

Your initial delay of an hour at MAN meant that you were re-routed MAN-PHL-CLT-MSP-LAS as the 1 hour delay would have menat that you wouldn't have complied with the minimum connection time to make your PHL-LAS flight.

You then experienced a weather delay at PHL which further delayed your departure to CLT and then led to you being re-routed via MSP and onto LAS.

Whilst I have much sympathy over the extended journey you had to endure, I don't see any possibility of you being entitled to compensation under 261/2004 as the 1 hour delay at MAN wouldn't qualify on its own and the final delay and re-routing was as a direct consequence of weather at PHL.

Likewise I cannot see the airline reimbursing you for the refreshments you bought during the US domestic parts of your journey as there is no entitlement within the US for this sort of reimbursement.

Your case highlights the potential problems of flying with a non-EU carrier and making domestic connections in a third country. Whilst I am not in any way criticising you for making the choices of route you flew (or booked) in the first instance, it does mean you have less protection in the case of irrops than you would if you had flown with an EU carrier.

Others may have differing views.

A couple of questions:

I was under the impression that the length of delay was calculated as the difference between the scheduled and actual times of arrival at the final destination. To give an extreme but improbable example, someone with a complicated journey involving several connecting flights might experience a long delay in departing for their first leg, be re-routed and so actually arrive before their scheduled arrival time. No compensation would be payable in such a scenario;

On the cost of refreshments: since the passenger departed MAN (an airport within the EU) on one ticket for a journey involving several connections, did he not still have the rights to "care" laid down in the directive? I do agree with you that he is unlikely to be able to claim compensation, since the reason why he was delayed for more than three hours was an "exceptional circumstance", in this case weather.

banksofthe_mersey

Well our flight was delayed just over 6 hours on sunday night, palma to manchester, now monarch gave our party of 4 a voucher of 12 euroes each, but when we tried to spend this we found all the food outlets were on strike!
Only places open burger king (with huge queues) open, seriously angry have emailed monarch so far with no reply.
any chance of some compensation, 1 of our party is part disabled, thanks.

111KAB

banksofthe_mersey wrote: »

Well our flight was delayed just over 6 hours on sunday night, palma to manchester, now monarch gave our party of 4 a voucher of 12 euroes each, but when we tried to spend this we found all the food outlets were on strike!
Only places open burger king (with huge queues) open, seriously angry have emailed monarch so far with no reply.
any chance of some compensation, 1 of our party is part disabled, thanks.

You need to explain reasons for the delay ie technical problem/weather before advise can be given. Monarch should have given you a letter at PMI but if not email them asking for confirmation of duration for delay and reasons.

banksofthe_mersey

yes the letter said technical problem with outgoing plane,pretty sure we not got the letter though they gave us.

sexybabe12031

We was looking to see if Thomas cook give any compensation as we have been delayed 30 hours on holiday in Dominican republic

Voyager2002

Air France: Chinese passenger delayed by 19 hours on UK-China flight.

Any suggestions about claiming compensation in this scenario?

The passengers (mother and three-year old) had been visiting the UK but live in China, so would they have access to the English courts for any compensation claim? And should they be claiming as one person or for two payments?

Mittner

Brand new to this so apologies if I am not completing this as I should. I have lodged a claim for 400 Euro compensation regarding a 7 hour delay on my homebound flight from a EU country back to UK so believe I fall within the rules. I have been advised that as my flight operated on the original flight number it would not be classed as cancelled, just delayed and there is no provision requiring an airline to pay compensation whatever the cause and duration. I know that this is not quite true and is what the airlines are apealling against and welcome the fact that Centipede has advised that this is due to be resolved on the 23rd October. My question is a little silly perhaps but if the advertised aircraft that I should have flown on was not what I did fly home on - replacement aircraft, smaller, families split up for seating purposes etc can you claim additional compensation as would you have paid a premium for the bigger/modern aircraft that you should have been on ? I am obviously pursuing with them anyway for the 400 EUR and will let them know that I am aware a final decision will be released on the 23rd Oct. Many thanks for any advice.

Caz3121

Airlines can change aircraft and your seats at any time, no compensation due for that. Your contract is to get you from A to B