Compensation for delayed flights Discussion Area

delvey

t8769 wrote: »

They said that we couldn't get compensation now, but to wait until Nov, and then see.

I would still write to the airline asking for the full details of the delay

wizzle1

Centipede100 wrote: »

Sorry to hear of your extended journey and that you missed a portion of your holiday.

Firstly, it would be useful if you could post the dates and flight numbers for your original and replacement flights if at all possible.

Secondly, the prime reason you were delayed seems to be the late arrival of the aircraft tasked with your flight into MAN, not weather itself which caused issues with your re-routed flights once you had been caused to miss the connection in PHL.

You will need to find out from the airline why the inbound flight to MAN was late before you can decide what else to do.

Other than that, post #1870 above contains general advice on how to go about claiming delay compensation and the current state of play in the UK courts regarding this issue.

The airline have responded saying the initial flight delay was due to weather and was out of their control, so I am not eligible for compensation.

Do I have a case in saying that the flight arrived over an hour before the flight was scheduled to depart and if the airline had sufficient staff / contingencies in place for late arrivals then they could have turned the plane around within an hour and met the initial departure time or at the very least reduce the delay time from one hour and we could have made our connection?

delvey

wizzle1 wrote: »

The airline have responded saying the initial flight delay was due to weather and was out of their control, so I am not eligible for compensation.

Do I have a case in saying that the flight arrived over an hour before the flight was scheduled to depart and if the airline had sufficient staff / contingencies in place for late arrivals then they could have turned the plane around within an hour and met the initial departure time or at the very least reduce the delay time from one hour and we could have made our connection?

So the weather at Manchester delayed your first flight?
If so post the date and time it was due to depart and I will get the weather for you

If the aircraft was delayed coming in to Manchester then that should not matter
Was it all booked on 1 ticket?

Danny03_2

Details of flight:
Flight number TOM2370 Scheduled departure 1555 20th June 2012, Manchester to Kos.

Actual departure 21st June 0930

total delay of 17 hours 35


Hi moneysavingexpert.com im wondering if i could be entitled to compensation for the delay to my flight I endured this summer. There was a party of 5 of us (all adults). We were put in a hotel for the night etc but this was skank consolation for not being at our destination where the delights of all inclusive dining awaited us. Who would I contact seen as though Thomson are not willing to listen?

Caz3121

Danny03 wrote: »

Details of flight:
Flight number TOM2370 Scheduled departure 1555 20th June 2012, Manchester to Kos.

Actual departure 21st June 0930

total delay of 17 hours 35


Hi moneysavingexpert.com im wondering if i could be entitled to compensation for the delay to my flight I endured this summer. There was a party of 5 of us (all adults). We were put in a hotel for the night etc but this was skank consolation for not being at our destination where the delights of all inclusive dining awaited us. Who would I contact seen as though Thomson are not willing to listen?

Have Thomson stated what the reason for the delay was?
Have a look at post #1870 for info on delays

Danny03_2

yeah it was a technical fault definately not the weather. We took off and were flying for around an hour before emergency landing. They issued us with a piece of paper stating that one of the speedometre's had broken however one of the Thomson reps dealing with us as we awaited transport to our hotel that night said the plane had an hole in it. Our insurance doesnt cover the delay soim wondering where to go from here.

YourLocalGP

"the plane had an hole in it"

Brilliant knowledge from Thomson

delvey

Danny03 wrote: »

yeah it was a technical fault definately not the weather. We took off and were flying for around an hour before emergency landing. They issued us with a piece of paper stating that one of the speedometre's had broken however one of the Thomson reps dealing with us as we awaited transport to our hotel that night said the plane had an hole in it. Our insurance doesnt cover the delay soim wondering where to go from here.

An aircraft has several means of reading speed, and several different instruments to display speed. If one failed, I doubt they would do an emergency landing, as there is other ways of monitoring speed. All depends on the exact fault I know, but this does not sound like Thomson are telling the truth

If the plane has a hole in it, why did the captain not pick this up while does his pre-flight inspection?

That is what I would be asking Thomson
Thomson are will definitely not give you compensation before the ECJ ruling, I know this through personal experience.
At least they put you in a hotel, they did not afford me that luxury

theboots

Danny03 wrote: »

yeah it was a technical fault definately not the weather. We took off and were flying for around an hour before emergency landing. They issued us with a piece of paper stating that one of the speedometre's had broken however one of the Thomson reps dealing with us as we awaited transport to our hotel that night said the plane had an hole in it. Our insurance doesnt cover the delay soim wondering where to go from here.

MY understanding is that genuine technical faults are a reason for the airline to not have to offer compensation and they owe you the normal duty of care arrangements, hotel etc which they seem to have fulfilled.

You can certainly ask them for a fuller explanation, there's template letters in this thread which would provide a basis for that.

111KAB

Gentlemen (Centipede100 in particular) - I would appreciate your thoughts on a couple of incidents which recently caused delay but in effect were not as a result of a direct technical problem with the aircraft.

a) Aircraft flew normally BHX > NCE and flew back NCE > BHX however due to a problem (may not be technical) there was a 4 hour delay in same aircraft (obviously different flight number) on on-going flight from BHX to Malaga. Is this/will this be covered under the new legislation?

b) Date 22nd September. Airline Easyjet. Original flight 1600hrs. Delayed to 2000. No reason given. Slot missed. Final departure 2050 however first officer informed us delay due to "security problems earlier in the day and an alternative plane had to be arranged".

Thanking you.