Compensation for delayed flights Discussion Area

jpsartre

Johnster wrote: »

Hi Centipede

Have received confirmation from the Courts Service that our claim was considered deemed to be served on 4th September. Have come home today to a letter saying that Jet2 intend to defend all of this claim.

I wonder on what grounds they are expecting to defend the claim. As far as I can tell you are very clearly entitled to compensation. Do keep us updated on your progress.

SaveTheEuro

Johnster wrote: »

The fee for filing the claim was included by the Court Service in the damages but I will incur costs in travelling down to Northampton (as it was filed in the Northampton County Court) for any court appearance, plus time off work and ditto for any members of our party. Do I need to calculate what these costs are?

When it's an individual taking action against a company the hearing can be moved to the court nearest to the individual. Get them to come to you!

There's a maximum payment of £50 for loss of earnings when you take time off work to attend court.

Johnster

SaveTheEuro wrote: »

When it's an individual taking action against a company the hearing can be moved to the court nearest to the individual. Get them to come to you!

There's a maximum payment of £50 for loss of earnings when you take time off work to attend court.

Oh thank god for that then as there's one where we live in S!!!!horpe! How do I request this?

Johnster

jpsartre wrote: »

I wonder on what grounds they are expecting to defend the claim. As far as I can tell you are very clearly entitled to compensation. Do keep us updated on your progress.

Well I think their conditional free flights offer was signed for by me as full and final settlement but I was at East Midlands with crying children and wife and furious mother in law and wasn't told that this was in lieu of my rights under the ECJ ruling so maybe this is their defence. Once I was on holiday I read the letter and realised that the condition of travelling off peak meant only the mother in law could go anywhere as we can't legally take the kids out of school and I presumed off peak would not include any school holiday.

I emailed Jet2 about this:

"Hello Jet2

We were not allowed to fly on this flight because the plane was too small and we were among the ten passengers taken out of the check-in queue

Having now returned home last night at 10pm I am trying to understand our rights. In the letter we were given at EMA it says that each of us has "one off-peak* free of charge return flight" but there is no footnote matching the asterisk to explain what off-peak means

As two of our party are our young children aged 3 and 7 if this precludes travelling during school holidays then we will not be able to take this up as taking the 7 year old out of school during term time is illegal

Please could you advise me as to what your letter means for us in these circumstances

Thank you

John"

and got this in return:

"
Thank you for contacting the Flight Vouchers Inbox. We look forward to assisting you further but in order to do so we require the following information:

*Booking reference of the flight relating to the Free of Charge Flight Voucher

*Three date requests to use the Free of Charge Flight Voucher, please put these in order of preference including the outbound and inbound dates if a return flight.

Example:
Preference 1
OUTBOUND: Leeds to Malaga - 25th March 2012
INBOUND: Malaga to Leeds - 30th March 2012

Once we have received this information we will check availability and advise you as soon as possible.

Thank you once again for your email.

Yours Sincerely


Katie Cotter
Customer Service Co-ordinator"

which didn't explain the point I asked about. Then I posted on here and have taken the action I've told you about

John :beer: (think I need a drink)

Johnster

Centipede

I know that what we were not told was that the alternative to their free flights offer was EUR400 compensation for each of us payable there and then. They said because we were a family with young children we were a priority so they would fly us out from Newcastle and to sign for the free flights and then they bundled us off to the taxi rank. So I did not have time to read the entire text or any small print because all I was focussed on was getting the five of us up to Newcastle and away on our holiday. It was all very chaotic and hurried. We were grateful and thought they were being nice to us. If we had a clear choice between flights we cannot use and EUR400 I know which we would have chosen there and then in the airport - the compensation to spend on the imminent holiday

:beer:

PS. I'm not going to bother with any legal support available through our insurances

jpsartre

If that's their defense it's BS for the reasons Centipede mentions. Good luck though I don't think you'll need it, I'd be shocked if a judge doesn't rule in your favour based on what you've told.

Johnster

Just got a letter by recorded delivery 5 mins ago. It's from Jet2 offering £1636.00 in full and final settlement of our claim

Apparently they "discussed this matter internally"

Looks like they don't want to come to Scun-thorpe County Court after all

:j

Result !!

John

Voyager2002

Johnster wrote: »

Just got a letter by recorded delivery 5 mins ago. It's from Jet2 offering £1636.00 in full and final settlement of our claim

Apparently they "discussed this matter internally"

Looks like they don't want to come to Scun-thorpe County Court after all

:j

Result !!

John

Well done!

loates123

when coming back from tampa to gatwick with ba in july my flight was delayed by 24 hours , they said at the airport it was due to too much traffic landing at gatwick due to the olmpics but when i got on the plane they said it was due to a bird strike
i was put up in a hotel with vouchers for meals which did not cover the costs i always had to pay some extra for the meals
can i claim for the delay ? if so how
dont think i can but through i would ask

SaveTheEuro

Johnster wrote: »

Just got a letter by recorded delivery 5 mins ago. It's from Jet2 offering £1636.00 in full and final settlement of our claim

Apparently they "discussed this matter internally"

Looks like they don't want to come to Scun-thorpe County Court after all

:j

Result !!

John

Brilliant news. But it is still not acceptable that Jet2 made you jump through hoops before they did what the law required them to do.