Compensation for delayed flights Discussion Area

Peterrr

Can anyone help regarding being bumped to a different flight one day EARLIER than the original flight we booked? We booked EasyJet Edinburgh to Geneva for 19th December but were notified by email on 1st December that our booking has been switched to a different flight number now departing 18th December.
We were offered cancellation/refund but are accepting the change, though this does now mean we need to find an additional night's accommodation for 4 folk.
Might we be entitled to compensation for such?
(I appreciate an extra day sounds great but we can't secure an extra night in our holiday destination or rearrange our car hire so are obliged to kick around in a hotel close to Geneva Airport, so hardly a bonus!)

Westin

@Peterrr
It appears that EZY have given you 14+ day notice of the rescheduling therefore no additional compensation is due. You had the option to cancel for a full refund, which EZY offered. Hope you enjoy the extra day. If you deceive to stay close to GVA then you could always take the bus in to Geneva to sightsee and shop.

Thrugelmir

Peterrr said:

Might we be entitled to compensation for such?

For being given a choice of options. Has the world gone mad. 

Peterrr

Thrugelmir said:

Peterrr said:

Might we be entitled to compensation for such?

For being given a choice of options. Has the world gone mad. 

To be fair, neither of the options were close to what we had originally booked, and leaving us out of pocket whichever we chose. The airline cancelled the flight for "operational" (aka profit) reasons.

Thrugelmir

Peterrr said:

Thrugelmir said:

Peterrr said:

Might we be entitled to compensation for such?

For being given a choice of options. Has the world gone mad. 

To be fair, neither of the options were close to what we had originally booked, and leaving us out of pocket whichever we chose. The airline cancelled the flight for "operational" (aka profit) reasons.

The airline offered a refund of your costs. That is that the extent of their obligation. 

No Company is going to last long if they run operationally at a loss. Easyjet recently reported a £1.1 billion pre tax loss. Also reported a softening demand for flights. Consolidation of flights therefore makes sense economically. (Also from a green perspective. If one has an interest in climate change).

Nearly two years into a global pandemic I'd have expected people to weigh risks up when making their own travel arrangements.  At least covering every eventuality.  

Peterrr

Thrugelmir said:

Peterrr said:

Thrugelmir said:

Peterrr said:

Might we be entitled to compensation for such?

For being given a choice of options. Has the world gone mad. 

To be fair, neither of the options were close to what we had originally booked, and leaving us out of pocket whichever we chose. The airline cancelled the flight for "operational" (aka profit) reasons.

The airline offered a refund of your costs. That is that the extent of their obligation. 

No Company is going to last long if they run operationally at a loss. Easyjet recently reported a £1.1 billion pre tax loss. Also reported a softening demand for flights. Consolidation of flights therefore makes sense economically. (Also from a green perspective. If one has an interest in climate change).

Nearly two years into a global pandemic I'd have expected people to weigh risks up when making their own travel arrangements.  At least covering every eventuality.  

I'm very sorry - I thought this thread title suggested it was a discussion on compensation rather than refunds. Dictionaries describe compensation as "something - usually money - awarded to someone in recognition of loss, suffering, or injury."  
EasyJet put us on a less expensive flight a day earlier despite continuing to operate a flight later on the same day as our original booking. Such is costing us an additional few hundred pounds of direct expense. I'm sorry you think my enquiry to be inappropriate.

Westin

Peterrr said:

Thrugelmir said:

Peterrr said:

Thrugelmir said:

Peterrr said:

Might we be entitled to compensation for such?

For being given a choice of options. Has the world gone mad. 

To be fair, neither of the options were close to what we had originally booked, and leaving us out of pocket whichever we chose. The airline cancelled the flight for "operational" (aka profit) reasons.

The airline offered a refund of your costs. That is that the extent of their obligation. 

No Company is going to last long if they run operationally at a loss. Easyjet recently reported a £1.1 billion pre tax loss. Also reported a softening demand for flights. Consolidation of flights therefore makes sense economically. (Also from a green perspective. If one has an interest in climate change).

Nearly two years into a global pandemic I'd have expected people to weigh risks up when making their own travel arrangements.  At least covering every eventuality.  

I'm very sorry - I thought this thread title suggested it was a discussion on compensation rather than refunds. Dictionaries describe compensation as "something - usually money - awarded to someone in recognition of loss, suffering, or injury."  
EasyJet put us on a less expensive flight a day earlier despite continuing to operate a flight later on the same day as our original booking. Such is costing us an additional few hundred pounds of direct expense. I'm sorry you think my enquiry to be inappropriate.

In fairness to Thurgelmil, you did not mention in your original post that there is still a flight operating on 19th.

If you can still see availability on the 19th why did you not simply contact EZY and ask to be accommodated on that flight on 19th instead of accepting the change to 18th.  Often it is a computer that is making changes following a cancellation. Sometime you need to just be proactive, research options and speak to the airline to see if they can make a change that better suits you.

john_l_k

Our 09/12/21 LGW to SOF (EZY8973) easyjet flight aborted landing in thick fog (when very close to the ground) then diverted to Plovdiv. We sat on the tarmac there for over an hour then went back to Sofia and landed.

I tried to find the official landing time and found 2 different ones on different web-sites, one stated we arrived over 3 hours late so I filled in the easyjet form claiming for a delay, and they rejected stating it was due to weather conditions.

When approaching Sofia initially the pilot announced we were going to do an "automatic landing" due to the fog, she descended and I would guess we were only 100 foot above ground when she decided to abort.

We were offered no food/drink/telephone calls, but were they right to reject the claim or is there somewhere I can check to see the official reason for the delay.

I just wonder why, if it was weather related, they even attempted to land in the first place or if there was an issue with the auto-landing.

Alan_Bowen

Fog is certainly a legitimate reason to deny compensation. The fact that the go-around happened so close to the ground suggests that the runway visibility was lower than expected and with all automatic landings there is minimum visibility required for safety and fog can swirl around and change in an instant

john_l_k

Alan_Bowen said:

Fog is certainly a legitimate reason to deny compensation. The fact that the go-around happened so close to the ground suggests that the runway visibility was lower than expected and with all automatic landings there is minimum visibility required for safety and fog can swirl around and change in an instant

Thanks. 
I guess I had wondered if there was a website which actually gave the real reason for the diversion rather than taking easyjet's word for it.
Trouble is different websites state differing versions as with what I found when trying to find out the official arrival time.