Compensation for delayed flights Discussion Area

Caz3121

Diversions often cost the airline a lot of money and tend to be a last resort. If the fog was visible what other reason do you believe could have caused the diversion/delay?

john_l_k

The fog was visible even as we passed Sofia then turned 180 degrees to land.
I had similar conditions in Sept and Nov this year on the same flight but landed without issue.

There were no other reasons why I suspected anything other than weather. I just started googling soon after and found lots of others fobbed off when they had made delay claims.
I am still unsure exactly what an Automatic Landing is, but if it still needs visibility then I guess  easyjet were right to reject. 

WESC79

Hello,
I've just been on a flight to Canada that was delayed.  I've approached BA who have accepted the claim but processed using Canadian rules  (800CAD = £465).  Can I refuse that offer and insist they process it under UK rules (£520)?  
I appreciate this is a little churlish but just seeing if people might think work and what is the best approach to get BA to change the compensation?
Many thanks!

Alan_Bowen

Assuming the flight started at Heathrow, EU261 entitles you to 600 Euros, and at today's exchange rate that is only £501 according to my research. Are you based in Canada or the UK, if the UK, then there is absolutely no excuse whatsoever for not paying in accordance with UK/EU rules

garlieston

Alan_Bowen said:

Assuming the flight started at Heathrow, EU261 entitles you to 600 Euros, and at today's exchange rate that is only £501 according to my research. Are you based in Canada or the UK, if the UK, then there is absolutely no excuse whatsoever for not paying in accordance with UK/EU rules

Alan since brexit when EU261 incorporated in to British law it seems the rates became a fixed rate in GB pounds so £520 is correct, no more exchange rate fluctuations

WazBrown

Can I just confirm are these rates now fixed in GBP? BA are trying to pay me a Euro conversion rate which is below the specified GBP value on the CAA website. I plan on taking this to either the arbitrator or small claims court if they refuse to pay the difference if that's right but just want to be sure.

garlieston

WazBrown said:

Can I just confirm are these rates now fixed in GBP? BA are trying to pay me a Euro conversion rate which is below the specified GBP value on the CAA website. I plan on taking this to either the arbitrator or small claims court if they refuse to pay the difference if that's right but just want to be sure.

I'm  sure they are fixed in GBP as the euro bit is no longer relevent as its a British law you are now using, when it was a euro amount the conversion was at the exchange rate at the date of payment not the date of the delay or commencement of claim. Now you claim in GBP so any payment would have to be in GBP ,if it was paid in another currency it would need to equate to the GBP amount after any exchange rate and foreign currency transaction amounts were taken in to account

neilm22

Good evening,

I am going to try and raise a claim with TAP Portugal anyway but I was wondering on views. 

My wife was booked on a flight today at Heathrow at 1225 to Chicago via Lisbon. Everything was fine despite Eunice and then 10 mins before gate was due the flight was cancelled. The plane that I believe was their flight did land but was changed for the flight after. This was a bit of hearsay at present not fact. But the flight after and flight before left without issue. As my wife was travelling to the US for her mum’s birthday on the Sunday, having her flight cancelled and later being told she couldn’t fly later today, her 1-day PCR (£122 paid) would then be invalid to enter the US and she was unable to fly tomorrow (Saturday) as she could not even get a one-day PCR at Heathrow after a 3hr wait in a queue to speak to a Supervisor, who was rude and dismissive and not very helpful. 
 

Then began a nightmare journey to get home with issues on both tube and rail.

I was wondering from a cancelletion perspective and no doubt TAP citing Eunice  as “extraordinary / unexpected” what would be my chances or success and what could I try and claim back for? Ideally travel and PCR I am going for. 

Thanks in advance ! 

onashoestring

neilm22 said:

Good evening,

I am going to try and raise a claim with TAP Portugal anyway but I was wondering on views. 

My wife was booked on a flight today at Heathrow at 1225 to Chicago via Lisbon. Everything was fine despite Eunice and then 10 mins before gate was due the flight was cancelled. The plane that I believe was their flight did land but was changed for the flight after. This was a bit of hearsay at present not fact. But the flight after and flight before left without issue. As my wife was travelling to the US for her mum’s birthday on the Sunday, having her flight cancelled and later being told she couldn’t fly later today, her 1-day PCR (£122 paid) would then be invalid to enter the US and she was unable to fly tomorrow (Saturday) as she could not even get a one-day PCR at Heathrow after a 3hr wait in a queue to speak to a Supervisor, who was rude and dismissive and not very helpful. 
 

Then began a nightmare journey to get home with issues on both tube and rail.

I was wondering from a cancelletion perspective and no doubt TAP citing Eunice  as “extraordinary / unexpected” what would be my chances or success and what could I try and claim back for? Ideally travel and PCR I am going for. 

Thanks in advance ! 

This will be a claim on your travel insurance. 

neilm22

onashoestring said:

neilm22 said:

Good evening,

I am going to try and raise a claim with TAP Portugal anyway but I was wondering on views. 

My wife was booked on a flight today at Heathrow at 1225 to Chicago via Lisbon. Everything was fine despite Eunice and then 10 mins before gate was due the flight was cancelled. The plane that I believe was their flight did land but was changed for the flight after. This was a bit of hearsay at present not fact. But the flight after and flight before left without issue. As my wife was travelling to the US for her mum’s birthday on the Sunday, having her flight cancelled and later being told she couldn’t fly later today, her 1-day PCR (£122 paid) would then be invalid to enter the US and she was unable to fly tomorrow (Saturday) as she could not even get a one-day PCR at Heathrow after a 3hr wait in a queue to speak to a Supervisor, who was rude and dismissive and not very helpful. 
 

Then began a nightmare journey to get home with issues on both tube and rail.

I was wondering from a cancelletion perspective and no doubt TAP citing Eunice  as “extraordinary / unexpected” what would be my chances or success and what could I try and claim back for? Ideally travel and PCR I am going for. 

Thanks in advance ! 

This will be a claim on your travel insurance. 

Thanks for that - why can I not claim anything from the airline out of interest ? 

Also 5 out of their 6 scheduled flights to Lisbon departed from Heathrow so how much can they blame the weather for the 1 cancellation in relation to compensation ?