Compensation for delayed flights Discussion Area

Caz3121

neilm22 said:

The plane that I believe was their flight did land but was changed for the flight after. This was a bit of hearsay at present not fact. 

there were 2 close arrivals departures. I don't believe the one that landed was planned to operate your wife's flight.
Flight TP1354 due to arrive 11:25 would go back to Lisbon as TP1367 at 12:25....both these flights were cancelled
Flight TP1352 due to arrive 12:40 would go back to Lisbon as TP1359 at 13:40.....both these flights operated

kernow1234

I'm having an issue with Blue Air not paying out.
Flight was overbooked on 2 September, from Romania to UK, I was denied boarding.
Submitted claim to them before the 45 day cut off.
Contacted them after a month, was told to wait until 2 months had passed after the claim as that was their response rate.
Contacted them after 2 months, was told they would escalate the claim and I would hear from them.
Still nothing. 
Any advice please on my next move?

DLH108

Our return flight from madeira to Newcastle has been cancelled 3 days in a row due to high winds, is the compensation likely in this case if other flights are landing and taking of
Also is the amounts example a standard on off or isn't per day you are delayed please?

Alan_Bowen

Every plane and each airline has its own wind limits so the fact that others are flying is not an indication that your airline and the particular plane can do so. Madeira is one of the most difficult airports in Europe and the pilots flying have to have special training to land there. Out of the thousands of BA pilots, I believe only 20 have the authorisation to fly into Madeira.

I assume the airline is providing food and accommodation? No airline wants to pay for three days' costs if they can be avoided, if it is genuinely the fact that the wind is above their limits, I would not be expecting any compensation. Your insurance policy may well have compensation based on 12 or 24 hours periods but this is usually a nominal £25 or £50 per 24 hour period. 

DrFandango

New to the forum so apologies if this is the wrong place to ask this question. (Have looked and cannot find answer anywhere on the site). 

This is about how to claim denied boarding compensation when flight booked through 3rd party - Lastminute.com

 My wife and daughter were denied boarding to a Wizz Air flight and had to stay behind at the end of our half term holiday for an extra 36 hours. The airport staff issued them with 261/2004 EC forms indicating the appropriate compensation (400 Euros each), provided a hotel but no food, and suggested they keep receipts to also submit. 

So far so good. But the online claim form at Wizz Air says they will only deal with the flight booker - Lastminute.com. 
Clearly, Lastminute.com have no interest in pursuing this for us. 

Does anyone have any experience / managed to get compensation in these circumstances?

thank you

Westin

Your claim would always be directed to the airline for DBC, not the agent.

Glad to see WizzAir provided duty of care for your extended trip. 

Why were you denied boarding for that flight? Was it oversold or another reason?

DrFandango

thank you for the quick reply. The flight was oversold leaving 7 checked in passengers waiting, and 5 seats available due to no-shows. 

 The only unhelpful Wizz Air person in the airport was in charge. She issued boarding passes to three adults who she had been chatting and laughing with,  and then told us that there were only two spaces left. According to her, Wizz Air policy is to give the first 3 places in order of arrival  and then to prioritise families with children. (Can't find that policy anywhere).

It is slightly more complicated, (apologies - and thank you for reading) as our lastminute.com booking included an online check-in service. Meant that we couldn't check in ourselves. Worked fine for the outbound journey, but for this leg, no email or boarding passes and when I went to "manage my booking" the system kept saying "we're working on it". I phoned lastminute the day before the flight and their customer care assured me it would be fine. At bag drop though, they told us they could see we had seats booked, but we'd not checked in yet  . .. and sent us to another desk to pay 40 Euros per passenger for in-person check-in. (They gave us a receipt and told us we could claim back from Wizz Air). We were worried about time and asked whether we would make the flight, and they reassured us repeatedly that we would definitely get on. IE no mention of flight overbooked at that point. But we were only checked in an hour or so before the flight was due to leave.

IE I believe that despite the lastminute.com online check-in failure,  we were still checked in before being bumped and that therefore the claim is with the airline. 

DrFandango

the Wizz Air compensation form advises that they will only deal with the flight bookers, but does give the option to submit anyway. I tried to send in one form in my wife's name and it said it didn't recognise her name on the passenger list. I tried another in my name with text to explain, but of course the algorithm says I was on the flight so no compensation due. We have paper Denied Boarding forms issued at the airport for both my wife and daughter. 

stov

I booked through last minute  4 flights in Dec 20 for a city break to Seville in Nov 21. BA were the airline, they cancelled the flights in the summer of 21, since then I have gone back and forth with lastminute and BA, BA say I must deal with Lastminute as they sold me the flights, lastminute have been saying waiting refund from BA for the past 6 months 

Caz3121

one of the (many) downsides of using a third party is that you need to deal with them, they will work to their own timescales on requesting refund and passing it on.
BA are correct you need to deal with the agent you chose and any refund would go to Lastminute. Has BA confirmed if Lastminute have requested the refund and whether they have paid it to them?