Compensation for delayed flights Discussion Area

stov

BA did not confirm whether they had refunded Lastminute, they just said that I need to deal with them. I did see that there was legal action threatened to LM over package holiday refunds and they then got their act together, doesn't seem right that the same cannot be done on flights only.

nomadali

Hi can anyone please help me?

My Easyjet flight was cancelled less than 24hrs before we were due to fly. The next available flight was over 24hrs later. I did decide to take the later flight but incurred extra costs for food & accommodation.  

Is anyone able to confirm if I should claim the legal entitlement of £220 for my flight being cancelled, which I can do using the template on this site  PLUS the expenses incurred which I would claim through the Easyjet website.

I have looked and asked everywhere but have not been able to find out if I'm entitled to claim both or if I just choose one of the ways to claim. 

Any advice or previous experience of this situation would be greatly appreciated as I don't want to do all the work required (with receipts etc) on the Easyjet website if I should instead only claim the legal entitlement. 

Thank you for your time  

Caz3121

Expenses are claimed here https://www.easyjet.com/en/claim/welfare
whether compensation is due on top will depend on the reason for the cancellation
worth having a read here https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations

nomadali

@Caz3121 Thanks for your reply. I've read all the info you've signposted me too before posting on here but it's still not clear if you have to choose 1 option over the other. Are you able to expand a little on your reply please...are you saying that if I qualify under the compensation rules for claiming that I CAN also claim for expenses incurred despite the separate compensation claim? Many thanks 

Caz3121

yes the expenses are separate to the compensation and you would claim both

[Deleted User]

Can anyone please advise. I was booked onto a Ryanair flight back in August 2019 on an early flight on a Sunday. They cancelled it within seven days and moved me onto the flight the previous day - the Saturday. I could not fly then, so took the refund. I did not know about claiming compensation at the time so I deleted all my emails. Is there any method now of finding out the flight details, and can I claim without any proof as such? I do have my credit card statements from 2019 so can prove when I booked the flights and when I received the refund. Thank you.

Westin

bexoxo60 - you have replies on your thread https://forums.moneysavingexpert.com/discussion/6360083/how-do-i-find-information-about-a-cancelled-flight-from-2019-i-do-not-have-my-emails-anymore#latest

Brodel

Hello,

I booked a flight with Wizz Air through the company MyTravel that was due to leave LGW on 30 May 2022 and return on 5 June 2022. Three hours before the flight was due to depart I received an email to say that it had been cancelled. I was told by MyTravel and staff at the airport that due to the last minute cancellation all compensation and refund claims must be made through Wizz Air.

Wizz Air have no available flights until 03 June 2022 so I purchased a new flight that leaves today (31 May 2022) with British Airways. This was the cheapest I could find and cost £338.62.

I have filed a claim against Wizz Air for compensation in accordance with their obligations under the EU Denied Boarding Regulation 261/2004 and so I am expecting a refund for my initial outgoing flight (£70) plus €400 compensation as the flight was over 1,500km.

Am I able to claim any money back on the cost of the new flight at £338.62? The person from Wizz Air that I spoke with on the phone said yes, but at the airport multiple airport staff (not Wizz Air employees) said no. What I've read online is unclear as to whether or not you can claim the money back if the flight is with a different airline to your original booking.

Thank you

onashoestring

Brodel said:

Hello,

I booked a flight with Wizz Air through the company MyTravel that was due to leave LGW on 30 May 2022 and return on 5 June 2022. Three hours before the flight was due to depart I received an email to say that it had been cancelled. I was told by MyTravel and staff at the airport that due to the last minute cancellation all compensation and refund claims must be made through Wizz Air.

Wizz Air have no available flights until 03 June 2022 so I purchased a new flight that leaves today (31 May 2022) with British Airways. This was the cheapest I could find and cost £338.62.

I have filed a claim against Wizz Air for compensation in accordance with their obligations under the EU Denied Boarding Regulation 261/2004 and so I am expecting a refund for my initial outgoing flight (£70) plus €400 compensation as the flight was over 1,500km.

Am I able to claim any money back on the cost of the new flight at £338.62? The person from Wizz Air that I spoke with on the phone said yes, but at the airport multiple airport staff (not Wizz Air employees) said no. What I've read online is unclear as to whether or not you can claim the money back if the flight is with a different airline to your original booking.

Thank you

It’s one or the other - EITHER refund or alternative flight to your destination not both .  

• EITHER a refund for the flight that was cancelled.
• OR an alternative flight (airlines call this re-routing) to your destination.

Yes it can be with another airline if Whizzair aren’t offering alternative flights - however the process it that you should ask Whizzair  to book the alternative flight . 

However as you have already claimed for a refund - you may have scuppered you chances of them paying for the alternative flight as you can’t have both refund and alternative flight . 

You will be entitled to claim the compensation as it was a last minute cancellation.

Brodel

onashoestring said:

Brodel said:

Hello,

I booked a flight with Wizz Air through the company MyTravel that was due to leave LGW on 30 May 2022 and return on 5 June 2022. Three hours before the flight was due to depart I received an email to say that it had been cancelled. I was told by MyTravel and staff at the airport that due to the last minute cancellation all compensation and refund claims must be made through Wizz Air.

Wizz Air have no available flights until 03 June 2022 so I purchased a new flight that leaves today (31 May 2022) with British Airways. This was the cheapest I could find and cost £338.62.

I have filed a claim against Wizz Air for compensation in accordance with their obligations under the EU Denied Boarding Regulation 261/2004 and so I am expecting a refund for my initial outgoing flight (£70) plus €400 compensation as the flight was over 1,500km.

Am I able to claim any money back on the cost of the new flight at £338.62? The person from Wizz Air that I spoke with on the phone said yes, but at the airport multiple airport staff (not Wizz Air employees) said no. What I've read online is unclear as to whether or not you can claim the money back if the flight is with a different airline to your original booking.

Thank you

It’s one or the other - EITHER refund or alternative flight to your destination not both .  

• EITHER a refund for the flight that was cancelled.
• OR an alternative flight (airlines call this re-routing) to your destination.

Yes it can be with another airline if Whizzair aren’t offering alternative flights - however the process it that you should ask Whizzair  to book the alternative flight . 

However as you have already claimed for a refund - you may have scuppered you chances of them paying for the alternative flight as you can’t have both refund and alternative flight . 

You will be entitled to claim the compensation as it was a last minute cancellation.

Ok thank you for clarifying. When I phoned Wizz Air I asked if claiming a refund would void any right I had to compensation for other flights and or hotel stays I would have to purchase and they said that it wouldn't if the reason for cancellation was the choice of the Airline. I have a reference number for this call and presumably it is recorded. Do you think it might be worth perusing this to get a refund on the BA flight that I booked? Part of me wants to chase it up and the other part wants to just forget it all because I can't see it being an easy stress free experience...