Flight delay compensation, all other EU airlines

skintgirl07

JPears wrote: »

In answer to your question, yes you are probably due compensation.
The airline must give at least 14 days notice of a cancellation or delay to avoid paying some compensation.

Download Vauban's superb guide.
2 issues here.
You need the precise time you actually landed as this could be critical to the potential amount of compensation.
WHo do you claim against? Probably Norwegian, but it could be HiFly

Thanks JPears, the 14 days notice information is very useful. Will def. have a look at the guide mentioned and will apply for compensation. I diligently took notes on exact take off and landing times, just in case we could claim.
Fingers crossed.

JPears

Take off time matters not.
What counts is the scheduled arrival time compared to the actual arrival time AND aircraft doors open, not landing time.

potatosalad

Hello,

Earlier this week I was delayed due to a cancelled flight with SAS. I was due to fly Stavanger -> Bergen -> Manchester, but the first leg of this got cancelled. They rearranged new flights for me via Oslo, but it meant my original arrival time was delayed from 8pm on Monday to 12:30pm on Tuesday. Consequently, it meant I missed half a day from work which I had to take from my annual leave allowance (and had a bit of a nightmare rearranging a meeting that I missed). My girlfriend had to do the same.

SAS were good to deal with at the airport. They quickly arranged the new flights, as well as accommodation in Oslo where we stayed overnight, meals and transport to/from the hotel.

Upon return, I filled out the compensation form on their website, which was all straightforward enough. Someone replied the next day (this morning) confirming that they had refunded my additional expenses (lunch and extra parking fee) but I wouldn't be able to get any further compensation as the flight cancellation was due to a bird strike, which is an "extraordinary circumstance".

Do I have any case to follow-up further with them here? While having to use half a day's annual leave may not seem like a big deal, there is clearly an amount of money associated with this time (I could've taken it as unpaid which would've been >£100 before tax). I was at least hoping for a refund on the initial cost of the flights (around £150 each).

Any advice on the next steps for me please?

Thanks,

Pete


P.S. I have my suspicions that they just claimed it was a bird strike to avoid paying compensation. There were only about 5 of us due to be on the flight so I think they cancelled it because it wasn't worth their expense to operate the flight. But obviously there is no way of proving this!

jpsartre

Bird strikes are indeed extraordinary so if that caused the cancellation, there's nothing more you can do.

potatosalad

jpsartre wrote: »

Bird strikes are indeed extraordinary so if that caused the cancellation, there's nothing more you can do.

Damn, that's frustrating. Thanks for your quick response though.

Justice13075

Which plane was hit by a bird strike your plane the plane coming to pick you up or an earlier plane? Put your flight details into bottonline and euclaim and see what they say

potatosalad

Justice13075 wrote: »

Which plane was hit by a bird strike your plane the plane coming to pick you up or an earlier plane? Put your flight details into bottonline and euclaim and see what they say

Thanks. I've submitted the form on Bottonline to see what they say.

Sup3rArsenal

I hope someone can help?

I had a Lufthansa flight from Moscow to Birmingham. The first part of the flight was from Moscow to Frankfurt.

The connecting flight from Frankfurt to Birmingham was cancelled due to technical problems.

I have sent in a claim to Lufthansa but wanted to find out whether the mileage distance used for compensation purposes is for the Frankfurt - Birmingham leg or the Moscow - Birmingham?

I hope this makes sense?

jpsartre

Moscow to Birmingham, at least assuming both flights were on the same ticket and you arrived more than 3 hours late at your final destination.

cherabelle

Hello,

Hope this is the right thread for Eurowings (it seems to point me here when I search the forums).

Flight EW9334 on 27th June was cancelled 3 hours before we were due to fly. We ended up returning on EW9330 and arriving around 4 hours late.

We were told by airline staff at the desk to apply for compensation as they had cancelled because there was no plane available.
I submitted a claim on the day via resolver which went unanswered, i then contacted buchungsinfo@eu.eurowings.com on Wednesday of this week and today received a response.

They claim they are unable to offer a payment, in this specific case, operation of the flight contrary to schedule was caused by change in the takeoff requirements. Unfortunately, these requirements were beyond their control.

They then offered me 50euro vouchers when I pushed that I knew under 261/2004 I was entitled to 250euros per passenger.

Anyway, I am declining this and have sent a NBA, I'm not scared of a little hard work. I've issued it to buchungsinfo@eu.eurowings.com again. I cannot seem to find a UK office for the airline anywhere. Does anyone know if I am missing the obvious somewhere or they infact don't have a UK office. I am aware I will need to use the European Small claims procedure when I actually submit my claim (assuming I have to).

Just want to make sure I am sending the NBA to the right place really.

Thanks in advance.