Flight delay compensation, all other EU airlines

JPears

But if the opportunity arises state you want resolution within 14 days. They will probably BS you with some 45 or 56 day response time. This is unacceptable. You dictate the time frame.

Oldrocker

Hi all,
We had a delay of over 5 hours with a flight supplied as part of a package holiday with TUI, the company was Smartwings a Czech airline. This was in May this year. TUI have said they are not responsible and CEDR do not deal with non TUI flights. MSE Resolver also do not deal with this company. I have completed a online form for Smartwings but no response. What should I do please? Any help appreciated.

JPears

Download Vauban's guide for alot more information.
TUi are correct to a point although recent EC regulations on package holidays may suggest otherwise.
Do Smartwings have a UK base/address?

dcbuk

Hi all. Our flight back from abroad was delayed by 3 Hrs, 34 mins. So followed the sites guidance and sent a letter using the template over 2 weeks ago with attached evidence. We were informed the flight was delayed due to technical issues and had to make repairs. With this information we knew we had a case. Now we've never done this before and have no idea the time length in receiving a reply from the airline but reading the following web link is very off putting mentioning no reply in over 36 days:

PS I cant add the link but its a telegraph.co.uk/travel/news/primera-air-customer-complaints

So my question is can anybody advise on what a suitable time length in waiting on a reply of a lodged claim before I'm assuming is to contact the CAA. I did look on the main site in who the airline is registered with an adjudicator but is not listed and couldn't Google an answer either. Would be nice if anybody else on here who were on flight PF 2938 on Friday 10th August from Palma de Mallorca Airport to Birmingham International Airport have any success?

Any help/guidance is massively appreciated.
dcbuk

mattyprice4004

Please post in the other EU airlines thread here:

https://forums.moneysavingexpert.com/discussion/4445431/flight-delay-compensation-all-other-eu-airlines

JPears

Welcome. Also download Vaubans superb guide which is much better than the generic and sometimes inaccurate MSE guide.
There is a Primera thread lower down the board somewhere.

skintgirl07

:question::question:Hi all, hope someone can help. We flew out of Gatwick with Norwegian Air on Friday 10 August. The flight was supposed to be flying out at 17.05, arriving 20.05 local time. Norwegian sent us notice on 3 August to say the flight would be operated by HiFly, not by Norwegian. This was due to problems with the engines. The original notice said everything else was the same, just a different operator.
Then on 6 August we received a notice from Norwegian to say the flight had been moved from 17.05 to 21.05, although it was nearer 22.00 by the time we took off.
My question is can I claim compensation for this flight even though Norwegian told us 3 days in advance? It was over 4 hours later departing than we had originally booked and there were no alternative flights we could have chosen?
Thanks.

Westin

Did you go on the HiFly A380 and to JFK?

I think Norwegian did well to get this aircraft to operate one of their services following the well publicised engine issues with their Rolls Royce powered B787 aircraft. The further rescheduling if on this HiFly A380, was due to gate issues at JFK. They were quite proactive in informing passengers in advance so that passengers travelling did not have to sit it out and wait around longer than necessary at the airport.

JPears

skintgirl07 wrote: »

:question::question:Hi all, hope someone can help. We flew out of Gatwick with Norwegian Air on Friday 10 August. The flight was supposed to be flying out at 17.05, arriving 20.05 local time. Norwegian sent us notice on 3 August to say the flight would be operated by HiFly, not by Norwegian. This was due to problems with the engines. The original notice said everything else was the same, just a different operator.
Then on 6 August we received a notice from Norwegian to say the flight had been moved from 17.05 to 21.05, although it was nearer 22.00 by the time we took off.
My question is can I claim compensation for this flight even though Norwegian told us 3 days in advance? It was over 4 hours later departing than we had originally booked and there were no alternative flights we could have chosen?
Thanks.

In answer to your question, yes you are probably due compensation.
The airline must give at least 14 days notice of a cancellation or delay to avoid paying some compensation.

Download Vauban's superb guide.
2 issues here.
You need the precise time you actually landed as this could be critical to the potential amount of compensation.
WHo do you claim against? Probably Norwegian, but it could be HiFly

skintgirl07

Hi Westin, Yes we did go on the HiFly A380 and to JFK, and I'm sure we should be grateful they didn't cancel the flight completely, however getting into JFK at 12.30am wasn't in our original plans. Also although Norwegian did contact us, the texts/e-mails were drip fed and each day the information was getting worse !